{"id":11419,"date":"2026-05-09T02:16:40","date_gmt":"2026-05-09T07:16:40","guid":{"rendered":"https:\/\/emak.tech\/plateforme\/menus-et-acheminement\/"},"modified":"2026-05-09T02:16:40","modified_gmt":"2026-05-09T07:16:40","slug":"menus-et-acheminement","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/plateforme\/menus-et-acheminement\/","title":{"rendered":"Menus et acheminement"},"content":{"rendered":"\n<article class=\"bp-mr\">\n\n\t<!-- 1. Hero -->\n\t<section class=\"bp-page-hero\">\n\t\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t\t<span class=\"bp-page-tag\">\n\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n\t\t\t\tMenus et acheminement\t\t\t<\/span>\n\t\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t\t<h1 class=\"t-display-xl\">Acheminez chaque appel \u00e0 la bonne personne, \u00e0 tous les coups.<\/h1>\n\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\">Un acheminement intelligent \u00e9limine les rappels manqu\u00e9s et les transferts \u00e0 l\u2019aveugle : vos clients joignent la bonne personne sans d\u00e9tour. B\u00e2tissez vos flux d\u2019appels visuellement, ajustez-les en temps r\u00e9el, et ne ratez plus jamais une occasion parce que quelqu\u2019un \u00e9tait en pause.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 2. 3-feature row -->\n\t<section class=\"bp-section-3up\">\n\t\t<div class=\"bp-page-inner bp-section-3up-grid\">\n\t\t\t<div class=\"bp-card\">\n\t\t\t\t<h3 class=\"t-h-card\">Connectez plus vite<\/h3>\n\t\t\t\t<p class=\"t-body-sm\">Personne n\u2019aime \u00e9couter dix options en attendant la bonne. Les menus intelligents \u00e0 plusieurs niveaux permettent de b\u00e2tir des flux interactifs qui dirigent vos clients vers la bonne destination \u2014 rapidement.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-card\">\n\t\t\t\t<h3 class=\"t-h-card\">Acheminez les appels n\u2019importe o\u00f9<\/h3>\n\t\t\t\t<p class=\"t-body-sm\">Un constructeur glisser-d\u00e9poser pour cr\u00e9er des r\u00e8gles d\u2019acheminement complexes, sans comp\u00e9tence technique ni soutien TI. Heures d\u2019ouverture, jours f\u00e9ri\u00e9s, d\u00e9bordements \u2014 tout est visuel, sans une seule ligne de code.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-card\">\n\t\t\t\t<h3 class=\"t-h-card\">Toujours une r\u00e9ponse<\/h3>\n\t\t\t\t<p class=\"t-body-sm\">Laissez votre agent IA r\u00e9pondre en dehors des heures, prendre des messages ou qualifier des prospects \u2014 au lieu de basculer vos clients en bo\u00eete vocale. Vous vous r\u00e9veillez avec un r\u00e9sum\u00e9 clair et exploitable.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 3. Pain heading -->\n\t<section class=\"bp-section-pain\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-lg bp-section-pain-h\">N\u2019envoyez pas vos clients tourner en rond pendant que votre \u00e9quipe perd temps et occasions.<\/h2>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 4. Asymmetric callout -->\n\t<section class=\"bp-section-callout\">\n\t\t<div class=\"bp-page-inner\">\n\t\t<div class=\"bp-callout\">\n\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t<h2 class=\"t-display-md\">Cessez de perdre des prospects \u00e0 cause des \u00ab laissez-moi vous transf\u00e9rer\u2026 encore. \u00bb<\/h2>\n\t\t\t\t<p class=\"t-body\">L\u2019acheminement intelligent dirige vos clients vers la bonne personne du premier coup \u2014 pour qu\u2019ils ne tombent pas dans un cul-de-sac ni ne raccrochent de frustration avant que vous puissiez les aider.<\/p>\n\t\t\t\t<a class=\"bp-chip bp-chip--ghost\" href=\"\/contact\/\">\n\t\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"6\" cy=\"6\" r=\"2\"\/><circle cx=\"18\" cy=\"6\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><path d=\"M8 6h6M18 8v8\"\/><\/svg>\n\t\t\t\t\tConstructeur de flux d\u2019appels\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-callout-media bp-mr-mockup-tree\" aria-hidden=\"true\">\n\t\t\t\t<div class=\"bp-mr-tree-trunk\">\n\t\t\t\t\t<span class=\"bp-mr-tree-key\">Appel re\u00e7u<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-mr-tree-branches\">\n\t\t\t\t\t<div class=\"bp-mr-tree-branch\">\n\t\t\t\t\t\t<span class=\"bp-mr-tree-press\">Touche 1<\/span>\n\t\t\t\t\t\t<div class=\"bp-mr-tree-node\">\n\t\t\t\t\t\t\t<span class=\"bp-mr-tree-icon\" style=\"background:#fef3e7;color:#e70;\">\ud83d\udcde<\/span>\n\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"bp-mr-tree-node-title\">Faire sonner les utilisateurs<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-mr-tree-node-sub\">David K., pendant 30 s<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-mr-tree-branch\">\n\t\t\t\t\t\t<span class=\"bp-mr-tree-press\">Touche 2<\/span>\n\t\t\t\t\t\t<div class=\"bp-mr-tree-node\">\n\t\t\t\t\t\t\t<span class=\"bp-mr-tree-icon\" style=\"background:#e8f5ed;color:#1f9d54;\">\u21aa<\/span>\n\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"bp-mr-tree-node-title\">Transf\u00e9rer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-mr-tree-node-sub\">Transf\u00e9rer au service \u00e0 la client\u00e8le<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-mr-tree-fallback\">\n\t\t\t\t\t<span class=\"bp-mr-tree-press bp-mr-tree-press--alt\">Si sans r\u00e9ponse<\/span>\n\t\t\t\t\t<div class=\"bp-mr-tree-node\">\n\t\t\t\t\t\t<span class=\"bp-mr-tree-icon\" style=\"background:#f1ebff;color:#6b46c1;\">\u2726<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-tree-node-title\">Agent IA<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-tree-node-sub\">Prend un message et fait le suivi<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 5. Three feature cards with mockups -->\n\t<section class=\"bp-section-mockup-3up\">\n\t\t<div class=\"bp-page-inner bp-section-mockup-3up-grid\">\n\n\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t<div class=\"bp-card-mock bp-card-mock--orange\">\n\t\t\t\t\t<div class=\"bp-mr-mini-flow\">\n\t\t\t\t\t\t<span class=\"bp-mr-mini-press\">Touche 1<\/span>\n\t\t\t\t\t\t<div class=\"bp-mr-mini-node\">\n\t\t\t\t\t\t\t<span class=\"bp-mr-mini-icon\" style=\"background:#1a1d23;color:#fff;\">\u2192<\/span>\n\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<div class=\"bp-mr-mini-title\">Transf\u00e9rer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-mr-mini-sub\">Transf\u00e9rer aux ventes<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t<h3 class=\"t-h-card\">Dirigez chaque client vers la bonne personne, du premier coup<\/h3>\n\t\t\t\t\t<p class=\"t-body-sm\">L\u2019acheminement par \u00e9quipe envoie les clients aux ventes quand ils veulent acheter, et au soutien quand ils ont besoin d\u2019aide \u2014 sans que votre \u00e9quipe joue \u00e0 la t\u00e9l\u00e9phoniste.<\/p>\n\t\t\t\t\t<span class=\"bp-chip bp-chip--ghost\">\n\t\t\t\t\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"6\" cy=\"6\" r=\"2\"\/><circle cx=\"18\" cy=\"6\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><path d=\"M8 6h6M18 8v8\"\/><\/svg>\n\t\t\t\t\t\tMenus t\u00e9l\u00e9phoniques\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t<div class=\"bp-card-mock bp-card-mock--green\">\n\t\t\t\t\t<div class=\"bp-mr-mini-list\">\n\t\t\t\t\t\t<div class=\"bp-mr-mini-row\">\n\t\t\t\t\t\t\t<span class=\"bp-mr-mini-row-name\">Flux d\u2019appels par d\u00e9faut<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-mr-mini-row-status bp-mr-mini-row-status--live\">En ligne \u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-mr-mini-row\">\n\t\t\t\t\t\t\t<span class=\"bp-mr-mini-row-name\">Horaire d\u2019\u00e9t\u00e9<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-mr-mini-row-status\">Inactif<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-mr-mini-row\">\n\t\t\t\t\t\t\t<span class=\"bp-mr-mini-row-name\">Jours f\u00e9ri\u00e9s<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-mr-mini-row-status\">Inactif<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-mr-mini-row bp-mr-mini-row--add\">+ Cr\u00e9er un nouveau flux<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t<h3 class=\"t-h-card\">Plusieurs flux, aucun \u00e0 reconstruire<\/h3>\n\t\t\t\t\t<p class=\"t-body-sm\">Cr\u00e9ez plusieurs configurations d\u2019acheminement pour les cong\u00e9s, les campagnes et les changements d\u2019horaire, puis basculez entre elles sans tout recommencer.<\/p>\n\t\t\t\t\t<span class=\"bp-chip bp-chip--ghost\">\n\t\t\t\t\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 5H7a2 2 0 0 0-2 2v12a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2V7a2 2 0 0 0-2-2h-2\"\/><path d=\"M9 3h6v4H9z\"\/><\/svg>\n\t\t\t\t\t\tPlusieurs flux d\u2019appels\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t<div class=\"bp-card-mock bp-card-mock--blue\">\n\t\t\t\t\t<div class=\"bp-mr-mini-avatars\">\n\t\t\t\t\t\t<span class=\"bp-mr-mini-avatar\" style=\"background:#fde8d8;\">M<\/span>\n\t\t\t\t\t\t<span class=\"bp-mr-mini-avatar\" style=\"background:#d8f0e1;\">A<\/span>\n\t\t\t\t\t\t<span class=\"bp-mr-mini-avatar bp-mr-mini-avatar--ringing\" style=\"background:#e8e0fb;\">D<\/span>\n\t\t\t\t\t\t<span class=\"bp-mr-mini-avatar\" style=\"background:#ffe7e7;\">S<\/span>\n\t\t\t\t\t\t<span class=\"bp-mr-mini-avatar\" style=\"background:#dde9ff;\">L<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-mr-mini-ringing\">\n\t\t\t\t\t\t<span class=\"bp-mr-mini-ring-dot\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\tSonnerie\u2026\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t<h3 class=\"t-h-card\">Gardez l\u2019entreprise en marche m\u00eame quand les essentiels sont absents<\/h3>\n\t\t\t\t\t<p class=\"t-body-sm\">L\u2019acheminement bas\u00e9 sur la disponibilit\u00e9 dirige les appels vers les gens r\u00e9ellement en poste \u2014 vos clients re\u00e7oivent toujours une r\u00e9ponse, m\u00eame quand le contact habituel est en vacances.<\/p>\n\t\t\t\t\t<span class=\"bp-chip bp-chip--ghost\">\n\t\t\t\t\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M11 5L6 9H2v6h4l5 4V5z\"\/><path d=\"M19.07 4.93a10 10 0 0 1 0 14.14\"\/><\/svg>\n\t\t\t\t\t\tOrdre de sonnerie\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 6. Dark testimonial -->\n\t<section class=\"bp-testimonial\">\n\t\t<div class=\"bp-page-inner bp-testimonial-grid\">\n\t\t\t<div class=\"bp-testimonial-stat\">\n\t\t\t\t<svg class=\"bp-testimonial-spark\" width=\"120\" height=\"60\" viewBox=\"0 0 120 60\" fill=\"none\" aria-hidden=\"true\">\n\t\t\t\t\t<path d=\"M2 50 L24 38 L42 44 L62 26 L82 30 L100 12 L118 4\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" fill=\"none\" opacity=\"0.85\"\/>\n\t\t\t\t\t<path d=\"M118 4 L112 8 M118 4 L114 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" opacity=\"0.85\"\/>\n\t\t\t\t<\/svg>\n\t\t\t\t<div class=\"bp-testimonial-stat-num\">3\u00d7<\/div>\n\t\t\t\t<div class=\"bp-testimonial-stat-label\">Connexions clients plus rapides<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-testimonial-quote\">\n\t\t\t\t<p class=\"bp-testimonial-q\">\n\t\t\t\t\t<span class=\"bp-testimonial-bold\">Avant, nos clients passaient par trois personnes avant de tomber sur la bonne.<\/span>\n\t\t\t\t\tAvec l\u2019acheminement intelligent d\u2019EMAK, ils joignent la bonne \u00e9quipe du premier coup \u2014 chaque fois. On a r\u00e9duit les transferts de plus de 70 %, et notre \u00e9quipe \u00e0 l\u2019accueil peut enfin se concentrer sur ce qui compte.\t\t\t\t<\/p>\n\t\t\t\t<div class=\"bp-testimonial-attrib\">\n\t\t\t\t\t<span class=\"bp-testimonial-avatar\">MT<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"bp-testimonial-name\">Marie Tremblay<\/div>\n\t\t\t\t\t\t<div class=\"bp-testimonial-role\">Propri\u00e9taire @ Salon Tremblay<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 7. Powerful routing made simple -->\n\t<section class=\"bp-mr-popular\">\n\t\t<div class=\"bp-page-inner bp-mr-popular-grid\">\n\t\t\t<div class=\"bp-mr-popular-copy\">\n\t\t\t\t<span class=\"bp-mr-eyebrow\">\u2605 Fonctionnalit\u00e9s populaires<\/span>\n\t\t\t\t<h2 class=\"bp-mr-popular-h\">Un acheminement puissant, simplifi\u00e9.<\/h2>\n\t\t\t\t<ul class=\"bp-mr-popular-list\">\n\t\t\t\t\t<li>\n\t\t\t\t\t\t<span class=\"bp-mr-popular-icon\" style=\"color:#e70;\">\n\t\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M11 5L6 9H2v6h4l5 4V5z\"\/><path d=\"M15.54 8.46a5 5 0 0 1 0 7.07\"\/><path d=\"M19.07 4.93a10 10 0 0 1 0 14.14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-popular-feat\">Ordre de sonnerie<\/div>\n\t\t\t\t\t\t\t<p>Contr\u00f4lez pr\u00e9cis\u00e9ment comment les appels parviennent \u00e0 votre \u00e9quipe : faites sonner la bonne personne d\u2019abord, essayez des groupes l\u2019un apr\u00e8s l\u2019autre, ou tout le monde en m\u00eame temps \u2014 pour que vos clients aient toujours une r\u00e9ponse rapide de la bonne personne.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t\t\t<span class=\"bp-mr-popular-icon\" style=\"color:#6b46c1;\">\n\t\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-popular-feat\">Kori<\/div>\n\t\t\t\t\t\t\t<p>Confiez l\u2019appel \u00e0 Kori, notre agent IA, qui prend les messages, qualifie les prospects et r\u00e9pond aux questions fr\u00e9quentes dans votre ton \u2014 m\u00eame quand le bureau est ferm\u00e9.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t\t\t<span class=\"bp-mr-popular-icon\" style=\"color:#1f9d54;\">\n\t\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"6\" cy=\"6\" r=\"2\"\/><circle cx=\"18\" cy=\"6\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><path d=\"M8 6h6M18 8v8\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-popular-feat\">Menus t\u00e9l\u00e9phoniques<\/div>\n\t\t\t\t\t\t\t<p>B\u00e2tissez vos menus vocaux interactifs \u00e0 votre fa\u00e7on. Ventes, soutien, facturation, fran\u00e7ais\/anglais \u2014 chaque option m\u00e8ne \u00e0 la bonne destination, sans devinette.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-mr-popular-mock\" aria-hidden=\"true\">\n\t\t\t\t<div class=\"bp-mr-ring-card\">\n\t\t\t\t\t<div class=\"bp-mr-ring-head\">\n\t\t\t\t\t\t<div class=\"bp-mr-ring-h1\">5 utilisateurs<\/div>\n\t\t\t\t\t\t<div class=\"bp-mr-ring-h2\">A fait sonner tout le monde simultan\u00e9ment pendant 30 secondes<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-mr-ring-row\">\n\t\t\t\t\t\t<span class=\"bp-mr-ring-avatar\" style=\"background:#fde8d8;\">AS<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-name\">Amy Smith <span class=\"bp-mr-ring-tag\">Vous<\/span><\/div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-status\">Bo\u00eete en mode silencieux<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-mr-ring-row\">\n\t\t\t\t\t\t<span class=\"bp-mr-ring-avatar\" style=\"background:#ffe5e5;\">FP<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-name\">Frances Powell<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-status\">Hors de son horaire de travail<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-mr-ring-row\">\n\t\t\t\t\t\t<span class=\"bp-mr-ring-avatar\" style=\"background:#fff0db;\">MC<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-name\">Merrit Cooper<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-status\">A refus\u00e9 l\u2019appel<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-mr-ring-row\">\n\t\t\t\t\t\t<span class=\"bp-mr-ring-avatar\" style=\"background:#e8f5ed;\">FJ<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-name\">Farid Javadi<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-status\">A refus\u00e9 l\u2019appel<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-mr-ring-row bp-mr-ring-row--ok\">\n\t\t\t\t\t\t<span class=\"bp-mr-ring-avatar\" style=\"background:#dde9ff;\">DK<\/span>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-name\">David Kumar<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-mr-ring-status\">A r\u00e9pondu \u00e0 l\u2019appel \u2713<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 8. Routing features deep-dive -->\n\t<section class=\"bp-mr-features\">\n\t\t<div class=\"bp-page-inner bp-mr-features-grid\">\n\t\t\t<div class=\"bp-mr-features-side\">\n\t\t\t\t<h2 class=\"bp-mr-features-h\">Fonctions<br>d\u2019acheminement<\/h2>\n\t\t\t\t<ul class=\"bp-mr-features-tabs\">\n\t\t\t\t\t<li class=\"is-active\">Acheminement<\/li>\n\t\t\t\t\t<li>Constructeur visuel<\/li>\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-mr-features-detail\">\n\t\t\t\t<div class=\"bp-mr-features-card\">\n\t\t\t\t\t<h3 class=\"bp-mr-features-card-h\">Contr\u00f4le total<\/h3>\n\t\t\t\t\t<p>Acheminez vers des personnes ou des \u00e9quipes, basculez vers la bo\u00eete vocale ou des enregistrements personnalis\u00e9s, transf\u00e9rez les appels vers n\u2019importe quel appareil, ou confiez le tout \u00e0 un agent IA en dehors des heures.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-mr-features-card\">\n\t\t\t\t\t<h3 class=\"bp-mr-features-card-h\">Acheminez chaque appel \u00e0 la bonne personne, \u00e0 tous les coups<\/h3>\n\t\t\t\t\t<p>Acheminez par \u00e9quipe, disponibilit\u00e9 ou heures d\u2019ouverture pour que vos clients ne tournent jamais en rond \u2014 et que votre \u00e9quipe n\u2019ait plus \u00e0 entendre \u00ab j\u2019ai appel\u00e9 et personne n\u2019a r\u00e9pondu \u00bb.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-mr-features-card\">\n\t\t\t\t\t<h3 class=\"bp-mr-features-card-h\">Menu vocal (RVI)<\/h3>\n\t\t\t\t\t<p>Cr\u00e9ez des enregistrements ou de la synth\u00e8se vocale pour chaque option, pour que votre flux automatis\u00e9 parle au nom de votre entreprise \u2014 pas comme un arbre t\u00e9l\u00e9phonique g\u00e9n\u00e9rique.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 9. Dark CTA grid -->\n\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Explorez les fonctionnalit\u00e9s, informez-vous, ou choisissez un forfait qui convient \u00e0 votre entreprise.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art bp-cta-card-art--num\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"bp-cta-num-tile\">1<\/span>\n\t\t\t\t\t\t<span class=\"bp-cta-num-tile\">2<\/span>\n\t\t\t\t\t\t<span class=\"bp-cta-num-tile\">3<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art bp-cta-card-art--play\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"42\" height=\"42\" viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"6 4 20 12 6 20 6 4\"\/><\/svg>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art bp-cta-card-art--coin\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"bp-cta-coin\">$<\/span>\n\t\t\t\t\t\t<span class=\"bp-cta-coin\">$<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 10. Final CTA -->\n\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7 17L17 7M7 7h10v10\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M7 17L17 7M7 7h10v10\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"Menus et acheminement Acheminez chaque appel \u00e0 la bonne personne, \u00e0 tous les coups. Un acheminement intelligent \u00e9limine les rappels manqu\u00e9s et les transferts \u00e0 l\u2019aveugle : vos clients joignent la bonne personne sans d\u00e9tour. B\u00e2tissez vos flux d\u2019appels visuellement, ajustez-les en temps r\u00e9el, et ne ratez plus jamais une occasion parce que quelqu\u2019un \u00e9tait [...]","protected":false},"author":0,"featured_media":0,"parent":11418,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11419","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11419"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11419\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11418"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}