{"id":11554,"date":"2026-05-12T17:36:04","date_gmt":"2026-05-12T22:36:04","guid":{"rendered":"https:\/\/emak.tech\/concepteur-de-flux-d-appels\/"},"modified":"2026-05-12T17:36:04","modified_gmt":"2026-05-12T22:36:04","slug":"concepteur-de-flux-d-appels","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/fonctionnalites\/concepteur-de-flux-d-appels\/","title":{"rendered":"Concepteur visuel de flux d&#8217;appels"},"content":{"rendered":"\n<article class=\"bp-mp bp-cfb\">\n\n\t<!-- 1. Hero -->\n\t<section class=\"bp-page-hero\">\n\t\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t\t<span class=\"bp-page-tag\">\n\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 18V5l12-2v13\"\/><circle cx=\"6\" cy=\"18\" r=\"3\"\/><circle cx=\"18\" cy=\"16\" r=\"3\"\/><\/svg>\n\t\t\t\tConstructeur de flux d\u2019appels\t\t\t<\/span>\n\t\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t\t<div>\n\t\t\t\t\t<h1 class=\"t-display-xl\">Acheminement d\u2019appels glisser-d\u00e9poser visuel.<\/h1>\n\t\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\" style=\"margin-top:var(--kb-space-5);\">Voyez exactement comment vos appels circulent \u2014 et modifiez-le en quelques secondes. Concevez, pr\u00e9visualisez et lancez tout votre acheminement sans \u00e9crire une seule ligne de code ni soumettre un billet TI.<\/p>\n\t\t\t\t\t<div class=\"bp-cfb-hero-actions\">\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cfb-hero-trust\">\n\t\t\t\t\t\t\t<div class=\"bp-trust-line\">\n\t\t\t\t\t<span class=\"bp-trust-line-avatars bp-avatar-stack\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-03.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-05.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-06.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-02.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span>\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-trust-line-text\">Adopt\u00e9 par <strong>1 000+<\/strong> entreprises canadiennes \u00b7 <strong>5 000+<\/strong> utilisateurs<\/span>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-page-hero-aside\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--hero bp-card-mock--orange\">\n\t\t\t\t\t\t\t<div class=\"bp-cfb-canvas\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-flow\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--trigger\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Appel entrant<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cfb-node-sub\">+1 (438) 555-0124<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-edge-v bp-cfb-edge-v--arrow\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--decision\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><polyline points=\"12 7 12 12 15 14\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Heures d\u2019ouverture<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cfb-node-sub\">Lun\u2013ven \u00b7 9 h\u201317 h<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-branch\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-branch-side\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-branch-label\">Heures ouvrables<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--message\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"14\" rx=\"2\"\/><polyline points=\"3 6 12 13 21 6\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Menu t\u00e9l\u00e9phonique<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cfb-node-sub\">Ventes \u00b7 Soutien<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-branch-side\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-branch-label\">Apr\u00e8s<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--voicemail\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"6\" cy=\"14\" r=\"4\"\/><circle cx=\"18\" cy=\"14\" r=\"4\"\/><line x1=\"6\" y1=\"18\" x2=\"18\" y2=\"18\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Bo\u00eete vocale<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 2. Post-hero strip: cited stat + price anchor -->\n\t<section class=\"bp-cfb-prehero-strip\">\n\t\t<div class=\"bp-page-inner bp-cfb-prehero-strip-inner\">\n\t\t\t<p class=\"bp-cfb-prehero-stat\">\n\t\t\t\t<strong>62 %<\/strong> des appels aux petites entreprises restent sans r\u00e9ponse \u2014 souvent parce que l\u2019acheminement est un fouillis de r\u00e8gles de transfert que personne ne comprend pleinement. Le concepteur visuel l\u2019\u00e9tale pour que vous voyiez tout le parcours d\u2019appelant d\u2019un coup d\u2019\u0153il.\t\t\t<\/p>\n\t\t\t\t<span class=\"bp-price-anchor\">\n\t\t<svg viewBox=\"0 0 24 24\" width=\"14\" height=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\n\t\tInclus dans chaque forfait \u2014 \u00e0 partir de <a href=\"\/pricing\/\"><span class=\"bp-price-anchor-amount\">20 $<\/span><\/a>\/\/ poste \/ mois.\t<\/span>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 3. Logo wall -->\n\t<section class=\"bp-cfb-logos\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(8px,1vw,16px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t\t<div class=\"bp-logo-wall\" aria-label=\"Adopt\u00e9 par les entreprises canadiennes\">\n\t\t<div class=\"bp-logo-wall-track\">\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 4. Showcase A \u2014 Drag. Drop. Done. -->\n\t<section class=\"bp-cfb-showcase\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\">Glisser. D\u00e9poser. Termin\u00e9.<\/h2>\n\t\t\t\t\t<p class=\"t-body\" style=\"color:var(--kb-color-text-subtle);\">Chaque bloc repr\u00e9sente une \u00e9tape du parcours de l\u2019appelant. Glissez-les sur la toile, connectez-les et votre acheminement est en service. Vous changez d\u2019id\u00e9e demain ? Remplacez un bloc, glissez une nouvelle connexion, et votre flux se met \u00e0 jour sans perturber les appels actifs.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-orange\">\n\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t<div class=\"bp-cfb-builder\">\n\t\t\t\t\t\t\t<div class=\"bp-cfb-builder-palette\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-builder-palette-title\">Blocs<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-builder-block\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-builder-block-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><polyline points=\"12 7 12 12 15 14\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\tHeures\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-builder-block\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-builder-block-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"14\" rx=\"2\"\/><polyline points=\"3 6 12 13 21 6\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\tMenu\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-builder-block bp-cfb-builder-block--dragging\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-builder-block-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\tFaire sonner les utilisateurs\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-builder-block\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-builder-block-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"6\" cy=\"14\" r=\"4\"\/><circle cx=\"18\" cy=\"14\" r=\"4\"\/><line x1=\"6\" y1=\"18\" x2=\"18\" y2=\"18\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\tBo\u00eete vocale\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-builder-block\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-builder-block-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"13 17 18 12 13 7\"\/><polyline points=\"6 17 11 12 6 7\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\tTransf\u00e9rer\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cfb-builder-canvas\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-flow\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--trigger\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Appel entrant<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-edge-v bp-cfb-edge-v--arrow\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--decision\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><polyline points=\"12 7 12 12 15 14\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Heures d\u2019ouverture<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-edge-v bp-cfb-edge-v--arrow\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--users bp-cfb-node--active\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Sonner ventes<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 5. Block inventory \u2014 7 building blocks with icons via cross-sell -->\n\t<section class=\"bp-cfb-blocks\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-cfb-blocks-intro\">\n\t\t\t\t<h2 class=\"t-display-md bp-cfb-blocks-intro-h\">Sept blocs pour tout parcours d\u2019appelant.<\/h2>\n\t\t\t\t<p class=\"bp-cfb-blocks-intro-p\">Chaque bloc repr\u00e9sente une \u00e9tape. Combinez-les pour mod\u00e9liser tout acheminement \u2014 d\u2019un simple transfert sur une ligne \u00e0 un SVI multi-d\u00e9partements avec repli hors heures.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-cross-sell bp-cross-sell--icons\">\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/business-hours\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><polyline points=\"12 7 12 12 15 14\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Heures d\u2019ouverture<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Branchez les appels automatiquement selon votre horaire.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/virtual-receptionist\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"14\" rx=\"2\"\/><polyline points=\"3 6 12 13 21 6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Menu t\u00e9l\u00e9phonique<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Offrez aux appelants un choix de d\u00e9partements via votre r\u00e9ceptionniste virtuel.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/ring-groups\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Faire sonner les utilisateurs<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Sonnez une personne, une \u00e9quipe ou une s\u00e9quence.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-center\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"6\" x2=\"21\" y2=\"6\"\/><line x1=\"3\" y1=\"12\" x2=\"21\" y2=\"12\"\/><line x1=\"3\" y1=\"18\" x2=\"21\" y2=\"18\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">File d\u2019appels<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Gardez les appelants en ligne avec musique et estimations d\u2019attente.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/voicemail\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"6\" cy=\"14\" r=\"4\"\/><circle cx=\"18\" cy=\"14\" r=\"4\"\/><line x1=\"6\" y1=\"18\" x2=\"18\" y2=\"18\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Bo\u00eete vocale<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Bo\u00eetes personnelles ou partag\u00e9es.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-forwarding\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"13 17 18 12 13 7\"\/><polyline points=\"6 17 11 12 6 7\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Transfert<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Acheminez vers des num\u00e9ros externes ou des mobiles.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/music-on-hold\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M9 18V5l12-2v13\"\/><circle cx=\"6\" cy=\"18\" r=\"3\"\/><circle cx=\"18\" cy=\"16\" r=\"3\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Message enregistr\u00e9<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Jouez une annonce, puis raccrochez ou continuez.<\/p>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 6. Showcase B \u2014 One builder for every scenario (reverse) -->\n\t<section class=\"bp-cfb-showcase\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase bp-callout--reverse\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\">Un concepteur. Tous les sc\u00e9narios.<\/h2>\n\t\t\t\t\t<p class=\"t-body\" style=\"color:var(--kb-color-text-subtle);\">Concevez diff\u00e9rentes exp\u00e9riences pour diff\u00e9rentes situations \u2014 toutes depuis la m\u00eame toile. Le basculement entre modes se fait automatiquement selon votre horaire d\u2019heures d\u2019ouverture, ou manuellement en un clic depuis votre t\u00e9l\u00e9phone de bureau.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-teal\">\n\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t<div class=\"bp-cfb-scenarios\">\n\t\t\t\t\t\t\t<div class=\"bp-cfb-scenarios-tabs\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-scenarios-tab bp-cfb-scenarios-tab--active\">\n\t\t\t\t\t\t\t\t\tHeures d\u2019ouverture\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-scenarios-tab-time\">Lun\u2013Ven 9 h\u201317 h<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-scenarios-tab\">\n\t\t\t\t\t\t\t\t\tHors heures\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-scenarios-tab-time\">Soirs \u00b7 Fins de semaine<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-scenarios-tab\">\n\t\t\t\t\t\t\t\t\tJours f\u00e9ri\u00e9s\t\t\t\t\t\t\t\t\t<span class=\"bp-cfb-scenarios-tab-time\">24\u201326 d\u00e9c.<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cfb-scenarios-canvas\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cfb-flow\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--trigger\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Appel entrant<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-edge-v bp-cfb-edge-v--arrow\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--message\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"14\" rx=\"2\"\/><polyline points=\"3 6 12 13 21 6\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Menu t\u00e9l\u00e9phonique<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cfb-node-sub\">1 Ventes \u00b7 2 Soutien<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-edge-v bp-cfb-edge-v--arrow\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cfb-node bp-cfb-node--users\">\n\t\t<span class=\"bp-cfb-node-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><\/span>\n\t\t<span class=\"bp-cfb-node-body\">\n\t\t\t<span class=\"bp-cfb-node-title\">Sonner le d\u00e9partement<\/span>\n\t\t\t\t\t<\/span>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 7. Mid-page CTA divider -->\n\t<section class=\"bp-cfb-cta-divider\" style=\"padding:clamp(32px,5vw,56px) 0;text-align:center;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div style=\"display:inline-flex;gap:12px;flex-wrap:wrap;justify-content:center;\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 8. Ethos prose section \u2014 eye rest after the heavy showcase rows -->\n\t<section class=\"bp-cfb-ethos\">\n\t\t<div class=\"bp-page-inner bp-cfb-ethos-inner\">\n\t\t\t<h2 class=\"t-display-md bp-cfb-ethos-h\">B\u00e2ti pour les propri\u00e9taires d\u2019entreprise, pas les ing\u00e9nieurs t\u00e9l\u00e9com.<\/h2>\n\t\t\t<p class=\"bp-cfb-ethos-p\">Si vous avez d\u00e9j\u00e0 gliss\u00e9 un fichier dans un dossier, vous pouvez b\u00e2tir un flux d\u2019appels. Le concepteur visuel vous montre exactement ce que les appelants vivent \u00e0 chaque \u00e9tape. Rep\u00e9rez les culs-de-sac avant qu\u2019ils ne se produisent. Comprenez l\u2019acheminement de n\u2019importe qui d\u2019un coup d\u2019\u0153il. Faites des changements en quelques secondes qui exigeaient un billet de soutien et une attente de deux jours.<\/p>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 9. Testimonial \u2014 Dalonn \/ MVT+ (quote variant: no stat, centered) -->\n\t<section class=\"bp-testimonial bp-testimonial--quote\">\n\t\t<div class=\"bp-page-inner bp-testimonial-grid\">\n\t\t\t<div class=\"bp-testimonial-quote\">\n\t\t\t\t<p class=\"bp-testimonial-q\">\n\t\t\t\t\t\u00ab Ce que nous appr\u00e9cions le plus, c\u2019est \u00e0 quel point tout le syst\u00e8me est personnalisable. Ce n\u2019est pas une solution universelle. \u00bb\t\t\t\t<\/p>\n\t\t\t\t<div class=\"bp-testimonial-attrib\">\n\t\t\t\t\t<span class=\"bp-testimonial-avatar\">DS<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"bp-testimonial-name\">Dalonn Sydavong-Marois<\/div>\n\t\t\t\t\t\t<div class=\"bp-testimonial-role\">MVT+<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 10. Mid-page emphatic CTA -->\n\t<section class=\"bp-section-emph\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md bp-section-emph-h\">L\u2019acheminement qu\u2019on ne voit pas, on ne peut pas le corriger.<\/h2>\n\t\t\t<div class=\"bp-section-emph-actions\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 11. Get started in 3 steps -->\n\t<section class=\"bp-cfb-steps\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--block\">\n\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-4);\">D\u00e9marrer en 3 \u00e9tapes.<\/h2>\n\t\t\t\t\t<div class=\"bp-steps-3\">\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Commencer votre essai gratuit<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Inscrivez-vous et notre \u00e9quipe vous configure en un jour ouvrable.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Concevez votre flux d\u2019appels<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Glissez menus SVI, groupes d\u2019appel, bo\u00eete vocale et heures d\u2019ouverture sur la toile visuelle.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num bp-steps-3-num--emoji\" aria-hidden=\"true\">\ud83c\udf89<\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Mise en service<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Voyez tout le parcours de l\u2019appelant d\u2019un coup d\u2019\u0153il \u2014 et changez-le n\u2019importe quand. Votre t\u00e9l\u00e9phonie d\u2019affaires est pr\u00eate.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 12. FAQ -->\n\t<section class=\"bp-cfb-faq\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-9);\">Questions fr\u00e9quentes.<\/h2>\n\t\t\t\t<div class=\"bp-faq\">\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce qu\u2019un flux d\u2019appels ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Un flux d\u2019appels est le chemin qu\u2019un appel entrant suit du moment o\u00f9 il arrive \u00e0 votre num\u00e9ro d\u2019affaires \u00e0 sa destination finale \u2014 qu\u2019il s\u2019agisse d\u2019une vraie personne, d\u2019une bo\u00eete vocale ou d\u2019un message enregistr\u00e9. Il d\u00e9finit chaque point de d\u00e9cision, menu et \u00e9tape d\u2019acheminement que les appelants vivent.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Comment cr\u00e9er un flux d\u2019appels pour mon entreprise ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Avec le concepteur visuel glisser-d\u00e9poser d\u2019EMAK, vous placez des blocs sur une toile repr\u00e9sentant chaque \u00e9tape (menu, groupe d\u2019appel, bo\u00eete vocale, etc.) et les connectez. Aucun code ni billet TI requis \u2014 les changements sont en service en quelques secondes.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Quelle est la diff\u00e9rence entre un flux d\u2019appels et un plan de num\u00e9rotation ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Un plan de num\u00e9rotation est un ensemble de r\u00e8gles techniques qui d\u00e9terminent comment un syst\u00e8me t\u00e9l\u00e9phonique traite les chiffres compos\u00e9s et achemine les appels. Un flux d\u2019appels est la repr\u00e9sentation visuelle et lisible du parcours de l\u2019appelant \u00e0 travers votre t\u00e9l\u00e9phonie d\u2019affaires. Le concepteur de flux d\u2019appels d\u2019EMAK g\u00e9n\u00e8re le plan de num\u00e9rotation sous-jacent automatiquement, donc vous n\u2019avez jamais \u00e0 en \u00e9crire un \u00e0 la main.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 13. Dark \"Ready to get started?\" CTA grid -->\n\t\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Choisissez un num\u00e9ro, regardez une d\u00e9mo en direct, ou choisissez un forfait adapt\u00e9 \u00e0 votre \u00e9quipe.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker\">\n\t\t\t\t<div class=\"bp-cta-art-picker-search\">\n\t\t\t\t\t<svg width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\n\t\t\t\t\tArea code 514\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0142<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row bp-cta-art-picker-row--active\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0118<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-check\">\u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0203<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Laval<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-player\">\n\t\t\t\t<span class=\"bp-cta-art-player-chip\">\n\t\t\t\t\t<span class=\"bp-cta-art-player-chip-dot\"><\/span>\n\t\t\t\t\tLive demo\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-play\">\n\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"7 4 21 12 7 20 7 4\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-waveform\" aria-hidden=\"true\">\n\t\t\t\t\t<span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:12px\"><\/span><span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:6px\"><\/span>\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-duration\">3:24<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing\">\n\t\t\t\t<span class=\"bp-cta-art-pricing-tag\">EMAK plan<\/span>\n\t\t\t\t<div class=\"bp-cta-art-pricing-name\">Every feature included<\/div>\n\t\t\t\t<div class=\"bp-cta-art-pricing-price\">\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-amount\">$20<\/span>\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-unit\">CAD \/ extension \/ month<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tUnlimited Canada &amp; US calling\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tAI transcription + recording\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tNo contract \u00b7 30-day trial\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\t<!-- 14. Finale CTA -->\n\t\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":11552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11554","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11554"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11554\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11552"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}