{"id":11556,"date":"2026-05-12T17:36:18","date_gmt":"2026-05-12T22:36:18","guid":{"rendered":"https:\/\/emak.tech\/acheminement-des-appels\/"},"modified":"2026-05-12T17:36:18","modified_gmt":"2026-05-12T22:36:18","slug":"acheminement-des-appels","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/fonctionnalites\/acheminement-des-appels\/","title":{"rendered":"Acheminement intelligent des appels"},"content":{"rendered":"\n<article class=\"bp-mp bp-cr\">\n\n\t<!-- 1. Hero -->\n\t<section class=\"bp-page-hero\">\n\t\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t\t<span class=\"bp-page-tag\">\n\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"13 17 18 12 13 7\"\/><polyline points=\"6 17 11 12 6 7\"\/><\/svg>\n\t\t\t\tAcheminement\t\t\t<\/span>\n\t\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t\t<div>\n\t\t\t\t\t<h1 class=\"t-display-xl\">Acheminement d\u2019appels d\u2019affaires \u2014 chaque appel atteint la bonne personne.<\/h1>\n\t\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\" style=\"margin-top:var(--kb-space-5);\">Acheminement intelligent qui dirige les appels selon qui appelle, l\u2019heure et la disponibilit\u00e9 \u2014 pour que les clients obtiennent de l\u2019aide rapidement et que votre \u00e9quipe reste concentr\u00e9e.<\/p>\n\t\t\t\t\t<div class=\"bp-cr-hero-actions\">\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cr-hero-trust\">\n\t\t\t\t\t\t\t<div class=\"bp-trust-line\">\n\t\t\t\t\t<span class=\"bp-trust-line-avatars bp-avatar-stack\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-03.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-05.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-06.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-02.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span>\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-trust-line-text\">Adopt\u00e9 par <strong>1 000+<\/strong> entreprises canadiennes \u00b7 <strong>5 000+<\/strong> utilisateurs<\/span>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-page-hero-aside\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--hero bp-card-mock--orange\">\n\t\t\t\t\t\t\t<div class=\"bp-cr-mock bp-cr-mock-rules\">\n\t\t\t\t\t\t\t\t<!-- Rule 1: VIP fast lane -->\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule-head\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-name\">Voie rapide VIP<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-toggle\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule-row\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-tag bp-cr-rule-tag--if\">IF<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-text\">L\u2019appelant est dans <strong>Liste VIP<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule-arrow\">\u2193<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule-row\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-tag bp-cr-rule-tag--then\">THEN<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-text\">Sonnerie <strong>Gestionnaire de compte<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<!-- Rule 2: After-hours voicemail -->\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule-head\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-name\">Hors heures<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-toggle\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule-row\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-tag bp-cr-rule-tag--if\">IF<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-text\">L\u2019heure est <strong>18:00\u201308:00<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule-arrow\">\u2193<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-rule-row\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-tag bp-cr-rule-tag--then\">THEN<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-rule-text\">Envoyer \u00e0 <strong>Bo\u00eete vocale<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 2. Post-hero strip -->\n\t<section class=\"bp-cr-prehero-strip\">\n\t\t<div class=\"bp-page-inner bp-cr-prehero-strip-inner\">\n\t\t\t<p class=\"bp-cr-prehero-stat\">\n\t\t\t\t<strong>62 %<\/strong> des appelants qui ne peuvent joindre une vraie personne appellent un concurrent imm\u00e9diatement. Le mauvais acheminement ne fait pas que frustrer les appelants \u2014 il vous co\u00fbte des ventes, gaspille le temps de votre \u00e9quipe et fait para\u00eetre votre t\u00e9l\u00e9phonie d\u00e9sorganis\u00e9e.\t\t\t<\/p>\n\t\t\t\t<span class=\"bp-price-anchor\">\n\t\t<svg viewBox=\"0 0 24 24\" width=\"14\" height=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\n\t\tInclus dans chaque forfait \u2014 \u00e0 partir de <a href=\"\/pricing\/\"><span class=\"bp-price-anchor-amount\">20 $<\/span><\/a>\/\/ poste \/ mois.\t<\/span>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 3. Logo wall -->\n\t<section class=\"bp-cr-logos\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(8px,1vw,16px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t\t<div class=\"bp-logo-wall\" aria-label=\"Adopt\u00e9 par les entreprises canadiennes\">\n\t\t<div class=\"bp-logo-wall-track\">\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 4. 3-up .bp-card--feature grid \u2014 \"Route by time, caller, or availability\"\n\t     PLACED BEFORE the deep showcase \u2014 inverted from VR's order. -->\n\t<section class=\"bp-cr-features\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-cr-features-intro\">\n\t\t\t\t<h2 class=\"t-display-md bp-cr-features-intro-h\">Acheminez selon l\u2019heure, l\u2019appelant ou la disponibilit\u00e9.<\/h2>\n\t\t\t\t<p class=\"bp-cr-features-intro-p\">Trois modes d\u2019acheminement cl\u00e9s \u2014 combinez-les comme vous voulez. Aucun policier de circulation, aucun signal d\u2019occupation, aucun cul-de-sac.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-cr-features-grid\">\n\n\t\t\t\t<!-- Card 1: Time-based (orange pastel) -->\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--orange\">\n\t\t\t\t\t\t<div class=\"bp-cr-mini bp-cr-mini-time\">\n\t\t\t\t\t\t\t<div class=\"bp-cr-mini-time-title\">Plages horaires<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cr-mini-time-list\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-time-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-time-window\">9\u201317h<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-time-dest\">R\u00e9ception<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-time-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-time-window\">17\u201321h<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-time-dest\">De garde<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-time-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-time-window\">21\u20139h<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-time-dest\">Bo\u00eete vocale<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"t-h-card\">Selon l\u2019heure<\/h3>\n\t\t\t\t\t\t<p class=\"t-body-sm\">R\u00e9ception le jour, de garde le soir, bo\u00eete vocale \u00e0 minuit \u2014 automatiquement, chaque jour.<\/p>\n\t\t\t\t\t\t<span class=\"bp-chip bp-chip--ghost\">\n\t\t\t\t\t\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><polyline points=\"12 7 12 12 15 14\"\/><\/svg>\n\t\t\t\t\t\t\tSelon l\u2019horaire\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Card 2: Caller-based (rose pastel) -->\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--rose\">\n\t\t\t\t\t\t<div class=\"bp-cr-mini bp-cr-mini-caller\">\n\t\t\t\t\t\t\t<div class=\"bp-cr-mini-caller-title\">R\u00e8gles d\u2019appelant<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cr-mini-caller-list\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-caller-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-icon bp-cr-mini-caller-icon--vip\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-label\">VIP<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-dest\">Gestionnaire de compte<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-caller-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-icon bp-cr-mini-caller-icon--block\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"4.93\" y1=\"4.93\" x2=\"19.07\" y2=\"19.07\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-label\">Pourriel<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-dest\">Bloquer<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-caller-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-icon bp-cr-mini-caller-icon--new\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21v-1a6 6 0 0 1 12 0v1\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-label\">Premi\u00e8re fois<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-caller-dest\">Menu principal<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"t-h-card\">Selon l\u2019appelant<\/h3>\n\t\t\t\t\t\t<p class=\"t-body-sm\">Reconnaissez les VIP et acheminez-les \u00e0 leur gestionnaire de compte. Bloquez les pourriels connus. Envoyez les appelants r\u00e9currents en voie rapide.<\/p>\n\t\t\t\t\t\t<span class=\"bp-chip bp-chip--ghost\">\n\t\t\t\t\t\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21v-1a6 6 0 0 1 12 0v1\"\/><\/svg>\n\t\t\t\t\t\t\tSelon l\u2019afficheur\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Card 3: Availability cascade (green pastel) -->\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--green\">\n\t\t\t\t\t\t<div class=\"bp-cr-mini bp-cr-mini-cascade\">\n\t\t\t\t\t\t\t<div class=\"bp-cr-mini-cascade-title\">Essayer en ordre<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cr-mini-cascade-list\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-cascade-step bp-cr-mini-cascade-step--trying\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-dot bp-cr-mini-cascade-dot--online\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-name\">Alice<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-status\">Sonnerie\u2026<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-cascade-step\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-dot bp-cr-mini-cascade-dot--busy\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-name\">Bob<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-status\">En appel<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mini-cascade-step\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-dot bp-cr-mini-cascade-dot--away\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-name\">Groupe ventes<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mini-cascade-status\">Repli<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"t-h-card\">Disponibilit\u00e9<\/h3>\n\t\t\t\t\t\t<p class=\"t-body-sm\">Essaie votre co\u00e9quipier de premier choix. S\u2019il est en appel, \u00e7a encha\u00eene \u00e0 la personne suivante \u2014 ou au groupe suivant.<\/p>\n\t\t\t\t\t\t<span class=\"bp-chip bp-chip--ghost\">\n\t\t\t\t\t\t\t<svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg>\n\t\t\t\t\t\t\tPr\u00e9sence en direct\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 5. ONE deep showcase \u2014 \"Magic Routing\" rule engine -->\n\t<section class=\"bp-cr-showcase\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\">Magic Routing : des r\u00e8gles qui pensent pour vous.<\/h2>\n\t\t\t\t\t<p class=\"t-body\" style=\"color:var(--kb-color-text-subtle);\">Allez au-del\u00e0 de l\u2019acheminement de base. B\u00e2tissez des conditions selon les mod\u00e8les d\u2019afficheur, les plages horaires et une logique personnalis\u00e9e \u2014 puis encha\u00eenez-les pour un acheminement qui s\u2019adapte \u00e0 votre entreprise en temps r\u00e9el.<\/p>\n\t\t\t\t\t<a class=\"bp-chip bp-chip--ghost\" href=\"\/features\/call-flow-builder\/\" style=\"margin-top:var(--kb-space-5);\">\n\t\t\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"3\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><\/svg>\n\t\t\t\t\t\tConcevez visuellement dans le concepteur de flux d\u2019appels\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-blue\">\n\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t<div class=\"bp-cr-mock bp-cr-mock-engine\">\n\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-head\">\n\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-head-title\">R\u00e8gles d\u2019acheminement<\/span>\n\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-head-pill\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"22 12 18 12 15 21 9 3 6 12 2 12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\tEn direct\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-rules\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-rule\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-rule-name\">Soutien Toronto \u2014 heures ouvrables<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-rule-conds\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-cond\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-tag bp-cr-mock-engine-tag--if\">IF<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-cond-text\">L\u2019indicatif de l\u2019appelant est <strong>416 \/ 647<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-cond\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-tag bp-cr-mock-engine-tag--and\">AND<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-cond-text\">L\u2019heure est <strong>Mon\u2013Fri 9:00\u201317:00 ET<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-cond\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-tag bp-cr-mock-engine-tag--then\">THEN<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-cond-text\">Sonnerie <strong>File soutien Toronto<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-rule\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-rule-name\">Bloquer les pourriels connus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-rule-conds\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-cond\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-tag bp-cr-mock-engine-tag--if\">IF<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-cond-text\">L\u2019appelant est dans <strong>Liste de pourriels<\/strong><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cr-mock-engine-cond\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-tag bp-cr-mock-engine-tag--then\">THEN<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cr-mock-engine-cond-text\">Rejeter l\u2019appel<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 6. Routing destinations \u2014 cross-sell with icons -->\n\t<section class=\"bp-cr-routing\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-cr-routing-intro\">\n\t\t\t\t<h2 class=\"t-display-md bp-cr-routing-intro-h\">Chaque destination, une plateforme.<\/h2>\n\t\t\t\t<p class=\"bp-cr-routing-intro-p\">Acheminez n\u2019importe o\u00f9 sur votre t\u00e9l\u00e9phonie \u2014 combinez les destinations depuis un seul tableau de bord.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-cross-sell bp-cross-sell--icons\">\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/team-extensions\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21v-1a6 6 0 0 1 12 0v1\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Postes<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Ligne directe vers une personne pr\u00e9cise.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/ring-groups\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Groupes d\u2019appel<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Toute l\u2019\u00e9quipe sonne en m\u00eame temps ; le premier \u00e0 r\u00e9pondre gagne.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-center\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"6\" x2=\"21\" y2=\"6\"\/><line x1=\"3\" y1=\"12\" x2=\"21\" y2=\"12\"\/><line x1=\"3\" y1=\"18\" x2=\"21\" y2=\"18\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Files d\u2019appels<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Gardez les appelants en ordre avec musique et estimations.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/virtual-receptionist\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"14\" rx=\"2\"\/><polyline points=\"3 6 12 13 21 6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Menus SVI<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Standard auto avec d\u00e9partements \u00e0 plusieurs niveaux.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/voicemail\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"6\" cy=\"14\" r=\"4\"\/><circle cx=\"18\" cy=\"14\" r=\"4\"\/><line x1=\"6\" y1=\"18\" x2=\"18\" y2=\"18\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Bo\u00eete vocale<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Bo\u00eetes personnelles ou partag\u00e9es avec livraison par courriel.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-forwarding\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"13 17 18 12 13 7\"\/><polyline points=\"6 17 11 12 6 7\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Num\u00e9ros externes<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Transf\u00e9rez vers un mobile, un cabinet partenaire ou un service de r\u00e9ponse.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/music-on-hold\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M9 18V5l12-2v13\"\/><circle cx=\"6\" cy=\"18\" r=\"3\"\/><circle cx=\"18\" cy=\"16\" r=\"3\"\/><\/svg><\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Annonces enregistr\u00e9es<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Jouez des indications, heures ou FAQ sans personne en ligne.<\/p>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 7. Mid-page CTA divider -->\n\t<section class=\"bp-cr-cta-divider\" style=\"padding:clamp(32px,5vw,56px) 0;text-align:center;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div style=\"display:inline-flex;gap:12px;flex-wrap:wrap;justify-content:center;\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 8. Testimonial \u2014 Herve Joasil, Ecoclear (--quote variant: no stars) -->\n\t<section class=\"bp-testimonial bp-testimonial--quote\">\n\t\t<div class=\"bp-page-inner bp-testimonial-grid\">\n\t\t\t<div class=\"bp-testimonial-quote\">\n\t\t\t\t<p class=\"bp-testimonial-q\">\n\t\t\t\t\t\u00ab Aide formidable pour g\u00e9rer les appels entrants et sortants. \u00bb\t\t\t\t<\/p>\n\t\t\t\t<div class=\"bp-testimonial-attrib\">\n\t\t\t\t\t<span class=\"bp-testimonial-avatar\">HJ<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"bp-testimonial-name\">Herve Joasil<\/div>\n\t\t\t\t\t\t<div class=\"bp-testimonial-role\">Ecoclear Technology<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 9. Mid-page emphatic CTA -->\n\t<section class=\"bp-section-emph\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md bp-section-emph-h\">Le mauvais acheminement ne perd pas que des appels \u2014 il perd des clients.<\/h2>\n\t\t\t<div class=\"bp-section-emph-actions\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 10. Get started in 3 steps -->\n\t<section class=\"bp-cr-steps\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--block\">\n\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-4);\">D\u00e9marrer en 3 \u00e9tapes.<\/h2>\n\t\t\t\t\t<div class=\"bp-steps-3\">\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Commencer votre essai gratuit<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Inscrivez-vous et notre \u00e9quipe vous configure en un jour ouvrable.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Configurez vos r\u00e8gles d\u2019acheminement<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Configurez l\u2019acheminement par heure, appelant ou disponibilit\u00e9 depuis le portail EMAK.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num bp-steps-3-num--emoji\" aria-hidden=\"true\">\ud83c\udf89<\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Mise en service<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Chaque appel atteint la bonne personne \u2014 automatiquement. Votre t\u00e9l\u00e9phonie d\u2019affaires est pr\u00eate.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 11. FAQ (3 Q&A) -->\n\t<section class=\"bp-cr-faq\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-9);\">Questions fr\u00e9quentes.<\/h2>\n\t\t\t\t<div class=\"bp-faq\">\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce que l\u2019acheminement d\u2019appels et comment fonctionne-t-il ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>L\u2019acheminement d\u2019appels est le processus de diriger les appels entrants \u00e0 la bonne personne ou au bon d\u00e9partement selon des r\u00e8gles pr\u00e9d\u00e9finies. Votre t\u00e9l\u00e9phonie d\u2019affaires VoIP \u00e9value des conditions comme l\u2019heure du jour, l\u2019afficheur et la disponibilit\u00e9 d\u2019agent, puis envoie l\u2019appel \u00e0 la destination appropri\u00e9e \u2014 le tout en millisecondes.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Quels sont les diff\u00e9rents types d\u2019acheminement d\u2019appels ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Les types les plus courants sont l\u2019acheminement horaire (selon l\u2019horaire), par comp\u00e9tences (associer les appelants \u00e0 des agents qualifi\u00e9s), par appelant (traitement VIP ou blocage de pourriels) et s\u00e9quentiel\/simultan\u00e9 (essayer une personne ou sonner tous \u00e0 la fois).<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce que l\u2019acheminement par comp\u00e9tences ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>L\u2019acheminement par comp\u00e9tences associe les appelants entrants au membre le mieux \u00e9quip\u00e9 pour les aider. Par exemple, un appelant francophone peut \u00eatre achemin\u00e9 \u00e0 un agent bilingue, ou une demande technique peut aller directement \u00e0 votre technicien senior. Il r\u00e9duit les transferts et am\u00e8ne les appelants \u00e0 la r\u00e9solution plus vite.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 12. Dark CTA grid -->\n\t\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Choisissez un num\u00e9ro, regardez une d\u00e9mo en direct, ou choisissez un forfait adapt\u00e9 \u00e0 votre \u00e9quipe.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker\">\n\t\t\t\t<div class=\"bp-cta-art-picker-search\">\n\t\t\t\t\t<svg width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\n\t\t\t\t\tArea code 514\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0142<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row bp-cta-art-picker-row--active\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0118<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-check\">\u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0203<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Laval<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-player\">\n\t\t\t\t<span class=\"bp-cta-art-player-chip\">\n\t\t\t\t\t<span class=\"bp-cta-art-player-chip-dot\"><\/span>\n\t\t\t\t\tLive demo\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-play\">\n\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"7 4 21 12 7 20 7 4\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-waveform\" aria-hidden=\"true\">\n\t\t\t\t\t<span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:12px\"><\/span><span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:6px\"><\/span>\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-duration\">3:24<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing\">\n\t\t\t\t<span class=\"bp-cta-art-pricing-tag\">EMAK plan<\/span>\n\t\t\t\t<div class=\"bp-cta-art-pricing-name\">Every feature included<\/div>\n\t\t\t\t<div class=\"bp-cta-art-pricing-price\">\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-amount\">$20<\/span>\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-unit\">CAD \/ extension \/ month<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tUnlimited Canada &amp; US calling\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tAI transcription + recording\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tNo contract \u00b7 30-day trial\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\t<!-- 13. Finale CTA -->\n\t\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":11552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11556","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11556"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11556\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11552"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}