{"id":11565,"date":"2026-05-12T17:37:20","date_gmt":"2026-05-12T22:37:20","guid":{"rendered":"https:\/\/emak.tech\/centre-d-appels\/"},"modified":"2026-05-12T17:37:20","modified_gmt":"2026-05-12T22:37:20","slug":"centre-d-appels","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/fonctionnalites\/centre-d-appels\/","title":{"rendered":"Centre d&#8217;appels et logiciel de file"},"content":{"rendered":"\n<article class=\"bp-mp bp-cc\">\n\n\t<section class=\"bp-page-hero\">\n\t\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t\t<span class=\"bp-page-tag\">\n\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><line x1=\"3\" y1=\"6\" x2=\"21\" y2=\"6\"\/><line x1=\"3\" y1=\"12\" x2=\"21\" y2=\"12\"\/><line x1=\"3\" y1=\"18\" x2=\"21\" y2=\"18\"\/><\/svg>\n\t\t\t\tCentre d\u2019appels\t\t\t<\/span>\n\t\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t\t<div>\n\t\t\t\t\t<h1 class=\"t-display-xl\">Logiciel de centre d\u2019appels et de files \u2014 aucun appel sans r\u00e9ponse.<\/h1>\n\t\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\" style=\"margin-top:var(--kb-space-5);\">Mettez les appels entrants en file, acheminez-les aux agents disponibles et captez chaque d\u00e9bordement \u2014 avec transcription de bo\u00eete vocale, SMS automatique ou agents vocaux IA comme filet de s\u00e9curit\u00e9.<\/p>\n\t\t\t\t\t<div class=\"bp-cc-hero-actions\">\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">R\u00e9server une d\u00e9mo<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cc-hero-trust\">\t<div class=\"bp-trust-line\">\n\t\t\t\t\t<span class=\"bp-trust-line-avatars bp-avatar-stack\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-03.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-05.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-06.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-02.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span>\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-trust-line-text\">Adopt\u00e9 par <strong>1 000+<\/strong> entreprises canadiennes \u00b7 <strong>5 000+<\/strong> utilisateurs<\/span>\n\t<\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-page-hero-aside\" aria-hidden=\"true\">\n\t\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--hero bp-card-mock--teal\">\n\t\t\t\t\t\t\t<div class=\"bp-cc-mock bp-cc-mock-dash\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-head\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-dash-title\">File en direct \u00b7 Soutien<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-dash-live\">En direct<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-stats\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-stat\"><div class=\"bp-cc-dash-stat-num\">7<\/div><div class=\"bp-cc-dash-stat-label\">En file<\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-stat\"><div class=\"bp-cc-dash-stat-num\">1:42<\/div><div class=\"bp-cc-dash-stat-label\">Attente moy.<\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-stat\"><div class=\"bp-cc-dash-stat-num\">4 \/ 6<\/div><div class=\"bp-cc-dash-stat-label\">Agents<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-agents\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-agents-title\">Agents<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-agent\"><span class=\"bp-cc-dash-agent-dot bp-cc-dash-agent-dot--oncall\"><\/span><span class=\"bp-cc-dash-agent-name\">Alex T.<\/span><span class=\"bp-cc-dash-agent-state\">En appel \u00b7 3:24<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-agent\"><span class=\"bp-cc-dash-agent-dot bp-cc-dash-agent-dot--avail\"><\/span><span class=\"bp-cc-dash-agent-name\">Priya B.<\/span><span class=\"bp-cc-dash-agent-state\">Disponible<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-agent\"><span class=\"bp-cc-dash-agent-dot bp-cc-dash-agent-dot--oncall\"><\/span><span class=\"bp-cc-dash-agent-name\">Marcus O.<\/span><span class=\"bp-cc-dash-agent-state\">En appel \u00b7 0:48<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-dash-agent\"><span class=\"bp-cc-dash-agent-dot bp-cc-dash-agent-dot--break\"><\/span><span class=\"bp-cc-dash-agent-name\">S\u00e9bastien C.<\/span><span class=\"bp-cc-dash-agent-state\">Pause<\/span><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"bp-cc-prehero-strip\">\n\t\t<div class=\"bp-page-inner bp-cc-prehero-strip-inner\">\n\t\t\t<p class=\"bp-cc-prehero-stat\"><strong>83 %<\/strong> des clients s\u2019attendent \u00e0 joindre quelqu\u2019un imm\u00e9diatement quand ils appellent une entreprise. Que vous ayez 3 personnes qui r\u00e9pondent ou 30 \u2014 chaque appel se met en file en ordre, chaque d\u00e9bordement est capt\u00e9.<\/p>\n\t\t\t\t<span class=\"bp-price-anchor\">\n\t\t<svg viewBox=\"0 0 24 24\" width=\"14\" height=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\n\t\tInclus dans chaque forfait \u2014 \u00e0 partir de <a href=\"\/pricing\/\"><span class=\"bp-price-anchor-amount\">20 $<\/span><\/a>\/\/ poste \/ mois.\t<\/span>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<section style=\"padding:clamp(40px,6vw,72px) 0 clamp(8px,1vw,16px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t\t<div class=\"bp-logo-wall\" aria-label=\"Adopt\u00e9 par les entreprises canadiennes\">\n\t\t<div class=\"bp-logo-wall-track\">\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- Deep showcase 1: call queue (PURPLE) -->\n\t<section class=\"bp-cc-showcase\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\">Les appelants attendent en ligne \u2014 pas dans l\u2019incertitude.<\/h2>\n\t\t\t\t\t<p class=\"t-body\" style=\"color:var(--kb-color-text-subtle);\">70 % des appelants mis en attente dans le silence raccrochent en moins de 60 secondes. La file d\u2019appels d\u2019EMAK leur donne mises \u00e0 jour de position, musique d\u2019attente et messages de r\u00e9confort \u2014 et les appelants qui les entendent restent en ligne jusqu\u2019\u00e0 3 minutes de plus que ceux dans le silence.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-purple\">\n\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t<div class=\"bp-cc-mock bp-cc-mock-queue\">\n\t\t\t\t\t\t\t<div class=\"bp-cc-queue-head\">\n\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-title\">En file \u00b7 Soutien<\/span>\n\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-count\">7 en attente<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cc-queue-list\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-queue-row bp-cc-queue-row--next\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-pos\">1<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-name\">Marie Tremblay<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-wait\">2:14<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-queue-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-pos\">2<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-name\">Jason Lee<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-wait\">1:51<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-queue-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-pos\">3<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-name\">S\u00e9bastien C\u00f4t\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-wait\">1:18<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-queue-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-pos\">4<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-name\">Linda Chen<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-queue-wait\">0:47<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cc-queue-foot\"><span>Attente moy.<\/span><strong>1:32<\/strong><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- Deep showcase 2: timeout destinations (AMBER) -->\n\t<section class=\"bp-cc-showcase\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase bp-callout--reverse\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\">Quand personne ne r\u00e9pond, l\u2019appel ne meurt pas.<\/h2>\n\t\t\t\t\t<p class=\"t-body\" style=\"color:var(--kb-color-text-subtle);\">C\u2019est ce qui distingue EMAK des syst\u00e8mes t\u00e9l\u00e9phoniques de base. Quand un appel en file expire, vous choisissez ce qui se passe : bo\u00eete vocale avec transcription, SMS automatique \u00e0 l\u2019appelant, agent vocal IA qui le g\u00e8re en direct ou escalade vers une \u00e9quipe de secours.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-amber\">\n\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t<div class=\"bp-cc-mock bp-cc-mock-timeout\">\n\t\t\t\t\t\t\t<div class=\"bp-cc-timeout-title\">\u00c0 l\u2019expiration<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cc-timeout-sub\">Acheminer l\u2019appel vers\u2026<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cc-timeout-list\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-timeout-row bp-cc-timeout-row--selected\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-label\">Rappel SMS auto<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-timeout-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"6\" cy=\"14\" r=\"4\"\/><circle cx=\"18\" cy=\"14\" r=\"4\"\/><line x1=\"6\" y1=\"18\" x2=\"18\" y2=\"18\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-label\">Bo\u00eete vocale + transcription<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-timeout-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 8 12 12 14 14\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-label\">Agent vocal IA (Kori)<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-timeout-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"13 17 18 12 13 7\"\/><polyline points=\"6 17 11 12 6 7\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cc-timeout-label\">Escalader vers une autre file<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 3-up: live coaching modes -->\n\t<section class=\"bp-cc-features\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-cc-features-intro\">\n\t\t\t\t<h2 class=\"t-display-md bp-cc-features-intro-h\">Coaching en direct int\u00e9gr\u00e9.<\/h2>\n\t\t\t\t<p class=\"bp-cc-features-intro-p\">Les superviseurs peuvent \u00e9couter en silence, chuchoter aux agents sans que l\u2019appelant entende, ou intervenir quand une situation n\u00e9cessite une attention senior. Formez votre \u00e9quipe durant les vraies conversations client \u2014 pas apr\u00e8s.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-cc-features-grid\">\n\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--blue\">\n\t\t\t\t\t\t<div class=\"bp-cc-mini-coach\">\n\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-title\">Mode \u00e9coute<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-stage\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actors\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--cust\">M<\/span><span class=\"bp-cc-mini-coach-actor-name\">Customer<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--agent\">A<\/span><span class=\"bp-cc-mini-coach-actor-name\">Agent<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--super\">S<\/span><span class=\"bp-cc-mini-coach-actor-name\">Supervisor<\/span><span class=\"bp-cc-mini-coach-actor-state bp-cc-mini-coach-actor-state--listen\">\u00c9coute<\/span><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"t-h-card\">\u00c9coute discr\u00e8te<\/h3>\n\t\t\t\t\t\t<p class=\"t-body-sm\">\u00c9coutez les appels en silence \u2014 le client et l\u2019agent ne vous entendent jamais. Parfait pour la QA et les r\u00e9visions de formation.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--purple\">\n\t\t\t\t\t\t<div class=\"bp-cc-mini-coach\">\n\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-title\">Mode chuchotement<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-stage\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actors\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--cust\">M<\/span><span class=\"bp-cc-mini-coach-actor-name\">Customer<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--agent\">A<\/span><span class=\"bp-cc-mini-coach-actor-name\">Agent<\/span><span class=\"bp-cc-mini-coach-actor-state bp-cc-mini-coach-actor-state--whisper\">Entend le coach<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--super\">S<\/span><span class=\"bp-cc-mini-coach-actor-name\">Supervisor<\/span><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"t-h-card\">Chuchotement<\/h3>\n\t\t\t\t\t\t<p class=\"t-body-sm\">Coachez l\u2019agent en temps r\u00e9el \u2014 seul lui vous entend. Le client poursuit normalement sur la ligne.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--rose\">\n\t\t\t\t\t\t<div class=\"bp-cc-mini-coach\">\n\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-title\">Mode intrusion<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-stage\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actors\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--cust\">M<\/span><span class=\"bp-cc-mini-coach-actor-name\">Customer<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--agent\">A<\/span><span class=\"bp-cc-mini-coach-actor-name\">Agent<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cc-mini-coach-actor\"><span class=\"bp-cc-mini-coach-actor-avatar bp-cc-mini-coach-actor-avatar--super\">S<\/span><span class=\"bp-cc-mini-coach-actor-name\">Supervisor<\/span><span class=\"bp-cc-mini-coach-actor-state bp-cc-mini-coach-actor-state--barge\">Sur l\u2019appel<\/span><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"t-h-card\">Intrusion<\/h3>\n\t\t\t\t\t\t<p class=\"t-body-sm\">Joignez l\u2019appel quand une attention senior est requise. Les trois parties peuvent parler \u2014 transformez une escalade en sauvetage.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<section style=\"padding:clamp(32px,5vw,56px) 0;text-align:center;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div style=\"display:inline-flex;gap:12px;flex-wrap:wrap;justify-content:center;\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">R\u00e9server une d\u00e9mo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"bp-testimonial bp-testimonial--review\">\n\t\t<div class=\"bp-page-inner bp-testimonial-grid\">\n\t\t\t<div class=\"bp-testimonial-stat\">\n\t\t\t\t<span class=\"bp-testimonial-stat-stars\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><\/span>\n\t\t\t\t<span class=\"bp-testimonial-stat-source\"><span class=\"bp-testimonial-stat-source-logo\" aria-hidden=\"true\"><svg viewBox=\"0 0 18 18\"><path fill=\"#4285F4\" d=\"M17.64 9.2c0-.637-.057-1.251-.164-1.84H9v3.481h4.844a4.14 4.14 0 0 1-1.796 2.716v2.258h2.908c1.702-1.567 2.684-3.875 2.684-6.615z\"\/><path fill=\"#34A853\" d=\"M9 18c2.43 0 4.467-.806 5.956-2.18l-2.908-2.259c-.806.54-1.837.86-3.048.86-2.344 0-4.328-1.584-5.036-3.711H.957v2.332A8.997 8.997 0 0 0 9 18z\"\/><path fill=\"#FBBC05\" d=\"M3.964 10.71A5.41 5.41 0 0 1 3.682 9c0-.593.102-1.17.282-1.71V4.958H.957A8.996 8.996 0 0 0 0 9c0 1.452.348 2.827.957 4.042l3.007-2.332z\"\/><path fill=\"#EA4335\" d=\"M9 3.58c1.321 0 2.508.454 3.44 1.345l2.582-2.58C13.463.891 11.426 0 9 0A8.997 8.997 0 0 0 .957 4.958L3.964 7.29C4.672 5.163 6.656 3.58 9 3.58z\"\/><\/svg><\/span>Avis Google<\/span>\n\t\t\t\t<span class=\"bp-testimonial-stat-meta\">Not\u00e9 5,0 par les entreprises canadiennes<\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-testimonial-quote\">\n\t\t\t\t<p class=\"bp-testimonial-q\">\u00ab Excellent service, des ventes jusqu\u2019\u00e0 l\u2019\u00e9quipe de soutien. \u00bb<\/p>\n\t\t\t\t<div class=\"bp-testimonial-attrib\">\n\t\t\t\t\t<span class=\"bp-testimonial-avatar\">CA<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"bp-testimonial-name\">Caterina Aggelakos<\/div>\n\t\t\t\t\t\t<div class=\"bp-testimonial-role\">Client v\u00e9rifi\u00e9 \u00b7 Avis Google<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<section class=\"bp-section-emph\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md bp-section-emph-h\">Vos clients se moquent de la taille de votre \u00e9quipe. Ils se soucient de la vitesse \u00e0 laquelle ils obtiennent de l\u2019aide.<\/h2>\n\t\t\t<div class=\"bp-section-emph-actions\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<section style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--block\">\n\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-4);\">D\u00e9marrer en 3 \u00e9tapes.<\/h2>\n\t\t\t\t\t<div class=\"bp-steps-3\">\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Commencer votre essai gratuit<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Inscrivez-vous et notre \u00e9quipe vous configure en un jour ouvrable.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">B\u00e2tissez vos files<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Ajoutez des agents, d\u00e9finissez les r\u00e8gles DAA, configurez la musique d\u2019attente et les d\u00e9lais.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num bp-steps-3-num--emoji\" aria-hidden=\"true\">\ud83c\udf89<\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Mise en service<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Les appelants attendent en file organis\u00e9e \u2014 votre \u00e9quipe g\u00e8re un appel \u00e0 la fois, calmement. Votre t\u00e9l\u00e9phonie d\u2019affaires est pr\u00eate.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<section style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-9);\">Questions fr\u00e9quentes.<\/h2>\n\t\t\t\t<div class=\"bp-faq\">\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce qu\u2019un logiciel de centre d\u2019appels ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Un logiciel de centre d\u2019appels g\u00e8re les appels entrants en les mettant en file en ordre, en les acheminant aux agents disponibles et en fournissant des tableaux et rapports en temps r\u00e9el. Le centre d\u2019appels d\u2019EMAK inclut files d\u2019appels, connexion\/d\u00e9connexion d\u2019agents, acheminement DAA, coaching en direct (\u00e9coute\/chuchotement\/intrusion) et gestion des expirations \u2014 tout dans votre t\u00e9l\u00e9phonie d\u2019affaires VoIP.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce qu\u2019une file d\u2019appels ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Une file d\u2019appels garde les appelants entrants en ligne avec musique d\u2019attente, annonces de position et messages de r\u00e9confort jusqu\u2019\u00e0 ce que le prochain agent soit disponible. Elle \u00e9limine les signaux d\u2019occupation et assure que chaque appel est trait\u00e9 en ordre. Les files d\u2019appels d\u2019EMAK font partie de la fonctionnalit\u00e9 centre d\u2019appels.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Combien co\u00fbte un logiciel de centre d\u2019appels pour une petite entreprise ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Les fonctionnalit\u00e9s centre d\u2019appels d\u2019EMAK sont incluses dans les forfaits t\u00e9l\u00e9phoniques d\u2019affaires \u2014 aucune licence s\u00e9par\u00e9e requise. Vous obtenez DAA, files, tableaux et outils de coaching \u00e0 une fraction du co\u00fbt des plateformes de centre d\u2019appels autonomes.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019arrive-t-il quand aucun agent n\u2019est disponible ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Vous choisissez : expiration vers la bo\u00eete vocale (avec transcription), envoi d\u2019un SMS automatique \u00e0 l\u2019appelant, acheminement vers un agent vocal IA, escalade vers une autre file ou groupe d\u2019appel, ou transfert vers un num\u00e9ro externe. Aucun appel sans r\u00e9ponse.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce que la DAA (distribution automatique d\u2019appels) ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>La DAA d\u00e9cide quel agent re\u00e7oit le prochain appel en file. Les m\u00e9thodes incluent le plus longtemps inactif, la rotation, sonner tous et l\u2019acheminement par comp\u00e9tences. EMAK inclut toutes les m\u00e9thodes DAA.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Quelle est la diff\u00e9rence entre une file d\u2019appels et un groupe d\u2019appel ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Un groupe d\u2019appel fait sonner plusieurs t\u00e9l\u00e9phones simultan\u00e9ment \u2014 le premier \u00e0 r\u00e9pondre gagne. Une file d\u2019appels garde les appelants en file organis\u00e9e et les distribue un \u00e0 la fois \u00e0 mesure que les agents deviennent disponibles. Les files sont mieux pour le volume \u00e9lev\u00e9 et les flux de soutien formels ; les groupes d\u2019appel fonctionnent bien pour les petites \u00e9quipes.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Choisissez un num\u00e9ro, regardez une d\u00e9mo en direct, ou choisissez un forfait adapt\u00e9 \u00e0 votre \u00e9quipe.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker\">\n\t\t\t\t<div class=\"bp-cta-art-picker-search\">\n\t\t\t\t\t<svg width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\n\t\t\t\t\tArea code 514\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0142<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row bp-cta-art-picker-row--active\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0118<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-check\">\u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0203<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Laval<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-player\">\n\t\t\t\t<span class=\"bp-cta-art-player-chip\">\n\t\t\t\t\t<span class=\"bp-cta-art-player-chip-dot\"><\/span>\n\t\t\t\t\tLive demo\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-play\">\n\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"7 4 21 12 7 20 7 4\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-waveform\" aria-hidden=\"true\">\n\t\t\t\t\t<span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:12px\"><\/span><span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:6px\"><\/span>\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-duration\">3:24<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing\">\n\t\t\t\t<span class=\"bp-cta-art-pricing-tag\">EMAK plan<\/span>\n\t\t\t\t<div class=\"bp-cta-art-pricing-name\">Every feature included<\/div>\n\t\t\t\t<div class=\"bp-cta-art-pricing-price\">\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-amount\">$20<\/span>\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-unit\">CAD \/ extension \/ month<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tUnlimited Canada &amp; US calling\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tAI transcription + recording\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tNo contract \u00b7 30-day trial\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":11552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11565","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11565"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11565\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11552"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}