{"id":11574,"date":"2026-05-12T17:38:21","date_gmt":"2026-05-12T22:38:21","guid":{"rendered":"https:\/\/emak.tech\/supervision-d-appels\/"},"modified":"2026-05-12T17:38:21","modified_gmt":"2026-05-12T22:38:21","slug":"supervision-d-appels","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/fonctionnalites\/supervision-d-appels\/","title":{"rendered":"Supervision d&#8217;appels \u2014 \u00c9coute, chuchotement, intrusion"},"content":{"rendered":"\n<article class=\"bp-mp bp-mon\">\n\n<section class=\"bp-page-hero\">\n\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t<span class=\"bp-page-tag\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 18v-6a9 9 0 0 1 18 0v6\"\/><path d=\"M21 19a2 2 0 0 1-2 2h-1v-7h3v5z\"\/><path d=\"M3 19a2 2 0 0 0 2 2h1v-7H3v5z\"\/><\/svg>Coaching en direct<\/span>\n\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t<div>\n\t\t\t\t<h1 class=\"t-display-xl\">Supervision d\u2019appels \u2014 coachez votre \u00e9quipe en direct.<\/h1>\n\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\" style=\"margin-top:var(--kb-space-5);\">\u00c9coutez, chuchotez des conseils ou joignez la conversation en temps r\u00e9el. Formez les nouvelles embauches, sauvez les appels difficiles et am\u00e9liorez la qualit\u00e9 sans attendre une r\u00e9vision d\u2019enregistrement.<\/p>\n\t\t\t\t<div class=\"bp-mon-hero-actions\"><a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a><a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a><\/div>\n\t\t\t\t<div class=\"bp-mon-hero-trust\">\t<div class=\"bp-trust-line\">\n\t\t\t\t\t<span class=\"bp-trust-line-avatars bp-avatar-stack\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-03.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-05.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-06.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-02.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span>\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-trust-line-text\">Adopt\u00e9 par <strong>1 000+<\/strong> entreprises canadiennes \u00b7 <strong>5 000+<\/strong> utilisateurs<\/span>\n\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-page-hero-aside\" aria-hidden=\"true\">\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--hero bp-card-mock--rose\">\n\t\t\t\t\t\t<div class=\"bp-mon-mock bp-mon-mock-monitor\">\n\t\t\t\t\t\t\t<div class=\"bp-mon-monitor-head\"><span class=\"bp-mon-monitor-title\">Appel en direct \u00b7 2:14<\/span><span class=\"bp-mon-monitor-mode\">Mode chuchotement<\/span><\/div>\n\t\t\t\t\t\t\t<div class=\"bp-mon-participants\">\n\t\t\t\t\t\t\t\t<div class=\"bp-mon-participant\"><span class=\"bp-mon-participant-avatar bp-mon-participant-avatar--customer\">M<\/span><div class=\"bp-mon-participant-meta\"><div class=\"bp-mon-participant-name\">Marie Tremblay<\/div><div class=\"bp-mon-participant-role\">Client<\/div><\/div><span class=\"bp-mon-participant-state bp-mon-participant-state--talking\">En conversation<\/span><\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-mon-participant\"><span class=\"bp-mon-participant-avatar bp-mon-participant-avatar--agent\">A<\/span><div class=\"bp-mon-participant-meta\"><div class=\"bp-mon-participant-name\">Alex Tremblay<\/div><div class=\"bp-mon-participant-role\">Agent<\/div><\/div><span class=\"bp-mon-participant-state bp-mon-participant-state--listening\">\u00c9coute<\/span><\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-mon-participant\"><span class=\"bp-mon-participant-avatar bp-mon-participant-avatar--super\">S<\/span><div class=\"bp-mon-participant-meta\"><div class=\"bp-mon-participant-name\">Vous (superviseur)<\/div><div class=\"bp-mon-participant-role\">Chuchotement \u00e0 l\u2019agent<\/div><\/div><span class=\"bp-mon-participant-state bp-mon-participant-state--whispering\">Chuchotement<\/span><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bp-mon-controls\">\n\t\t\t\t\t\t\t\t<span class=\"bp-mon-btn\">\u00c9coute discr\u00e8te<\/span>\n\t\t\t\t\t\t\t\t<span class=\"bp-mon-btn bp-mon-btn--active\">Chuchotement<\/span>\n\t\t\t\t\t\t\t\t<span class=\"bp-mon-btn\">Intrusion<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"bp-mon-prehero-strip\">\n\t<div class=\"bp-page-inner bp-mon-prehero-strip-inner\">\n\t\t<p class=\"bp-mon-prehero-stat\"><strong>69 %<\/strong> des consommateurs pr\u00e9f\u00e8rent encore le soutien t\u00e9l\u00e9phonique pour les probl\u00e8mes complexes. La qualit\u00e9 de vos conversations en direct influence directement la r\u00e9tention client.<\/p>\n\t\t\t<span class=\"bp-price-anchor\">\n\t\t<svg viewBox=\"0 0 24 24\" width=\"14\" height=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\n\t\tInclus dans chaque forfait \u2014 \u00e0 partir de <a href=\"\/pricing\/\"><span class=\"bp-price-anchor-amount\">20 $<\/span><\/a>\/\/ poste \/ mois.\t<\/span>\n\t\t<\/div>\n<\/section>\n\n<section style=\"padding:clamp(40px,6vw,72px) 0 clamp(8px,1vw,16px);\">\n\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-logo-wall\" aria-label=\"Adopt\u00e9 par les entreprises canadiennes\">\n\t\t<div class=\"bp-logo-wall-track\">\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section style=\"padding:clamp(56px, 8vw, 96px) 0;\">\n\t<div class=\"bp-page-inner\">\n\t\t<div class=\"bp-callout bp-callout--showcase\">\n\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t<h2 class=\"t-display-md\">Mieux que d\u2019\u00e9couter les enregistrements.<\/h2>\n\t\t\t\t<p class=\"t-body\" style=\"color:var(--kb-color-text-subtle);\">Les enregistrements d\u2019appels vous disent ce qui a mal tourn\u00e9. Le coaching en direct vous permet de corriger avant que \u00e7a tourne mal. Les nouveaux repr\u00e9sentants montent en puissance plus vite. Les appels difficiles se r\u00e8glent mieux. La qualit\u00e9 s\u2019am\u00e9liore en temps r\u00e9el.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-blue\">\n\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t<div style=\"background:#fff;border-radius:14px;padding:14px 16px;box-shadow:0 18px 40px -10px rgba(0,0,0,0.32);max-width:300px;\">\n\t\t\t\t\t\t<div style=\"font-size:9px;font-weight:700;color:#7e8388;text-transform:uppercase;letter-spacing:0.06em;margin-bottom:10px;\">Appels actifs \u00b7 12<\/div>\n\t\t\t\t\t\t<div style=\"display:flex;flex-direction:column;gap:5px;\">\n\t\t\t\t\t\t\t<div style=\"display:flex;align-items:center;gap:8px;padding:6px 8px;background:rgba(124,95,217,0.06);border:1px solid rgba(124,95,217,0.20);border-radius:6px;font-size:10.5px;\"><span style=\"width:6px;height:6px;border-radius:50%;background:#5a3eb0;flex-shrink:0;\"><\/span><span style=\"font-weight:700;color:#0f1115;flex:1;\">Alex T. \u00b7 Marie<\/span><span style=\"font-size:9px;font-weight:700;color:#5a3eb0;text-transform:uppercase;letter-spacing:0.04em;\">Chuchotement<\/span><\/div>\n\t\t\t\t\t\t\t<div style=\"display:flex;align-items:center;gap:8px;padding:6px 8px;background:#f6f7f9;border-radius:6px;font-size:10.5px;\"><span style=\"width:6px;height:6px;border-radius:50%;background:#2cb265;flex-shrink:0;\"><\/span><span style=\"font-weight:700;color:#0f1115;flex:1;\">Priya B. \u00b7 Jason<\/span><span style=\"font-size:9px;font-weight:600;color:#7e8388;font-variant-numeric:tabular-nums;\">3:42<\/span><\/div>\n\t\t\t\t\t\t\t<div style=\"display:flex;align-items:center;gap:8px;padding:6px 8px;background:#f6f7f9;border-radius:6px;font-size:10.5px;\"><span style=\"width:6px;height:6px;border-radius:50%;background:#2cb265;flex-shrink:0;\"><\/span><span style=\"font-weight:700;color:#0f1115;flex:1;\">Marcus O. \u00b7 Linda<\/span><span style=\"font-size:9px;font-weight:600;color:#7e8388;font-variant-numeric:tabular-nums;\">1:18<\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section style=\"padding:clamp(32px,5vw,56px) 0;text-align:center;\"><div class=\"bp-page-inner\"><div style=\"display:inline-flex;gap:12px;flex-wrap:wrap;justify-content:center;\"><a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a><a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a><\/div><\/div><\/section>\n\n<section class=\"bp-testimonial bp-testimonial--review\">\n\t<div class=\"bp-page-inner bp-testimonial-grid\">\n\t\t<div class=\"bp-testimonial-stat\">\n\t\t\t<span class=\"bp-testimonial-stat-stars\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><\/span>\n\t\t\t<span class=\"bp-testimonial-stat-source\"><span class=\"bp-testimonial-stat-source-logo\" aria-hidden=\"true\"><svg viewBox=\"0 0 18 18\"><path fill=\"#4285F4\" d=\"M17.64 9.2c0-.637-.057-1.251-.164-1.84H9v3.481h4.844a4.14 4.14 0 0 1-1.796 2.716v2.258h2.908c1.702-1.567 2.684-3.875 2.684-6.615z\"\/><path fill=\"#34A853\" d=\"M9 18c2.43 0 4.467-.806 5.956-2.18l-2.908-2.259c-.806.54-1.837.86-3.048.86-2.344 0-4.328-1.584-5.036-3.711H.957v2.332A8.997 8.997 0 0 0 9 18z\"\/><path fill=\"#FBBC05\" d=\"M3.964 10.71A5.41 5.41 0 0 1 3.682 9c0-.593.102-1.17.282-1.71V4.958H.957A8.996 8.996 0 0 0 0 9c0 1.452.348 2.827.957 4.042l3.007-2.332z\"\/><path fill=\"#EA4335\" d=\"M9 3.58c1.321 0 2.508.454 3.44 1.345l2.582-2.58C13.463.891 11.426 0 9 0A8.997 8.997 0 0 0 .957 4.958L3.964 7.29C4.672 5.163 6.656 3.58 9 3.58z\"\/><\/svg><\/span>Avis Google<\/span>\n\t\t\t<span class=\"bp-testimonial-stat-meta\">Not\u00e9 5,0 par les entreprises canadiennes<\/span>\n\t\t<\/div>\n\t\t<div class=\"bp-testimonial-quote\">\n\t\t\t<p class=\"bp-testimonial-q\">\u00ab On utilise EMAK depuis des ann\u00e9es, jamais eu de probl\u00e8me, et ils sont toujours si r\u00e9actifs. \u00bb<\/p>\n\t\t\t<div class=\"bp-testimonial-attrib\"><span class=\"bp-testimonial-avatar\">SM<\/span><div><div class=\"bp-testimonial-name\">Dr. Sami Moubayed<\/div><div class=\"bp-testimonial-role\">Client v\u00e9rifi\u00e9 \u00b7 Avis Google<\/div><\/div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section class=\"bp-section-emph\">\n\t<div class=\"bp-page-inner\">\n\t\t<h2 class=\"t-display-md bp-section-emph-h\">Un enregistrement vous dit ce qui a mal tourn\u00e9. Le coaching en direct vous permet de corriger avant.<\/h2>\n\t\t<div class=\"bp-section-emph-actions\"><a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a><a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a><\/div>\n\t<\/div>\n<\/section>\n\n<section style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t<div class=\"bp-page-inner\">\n\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-9);\">Questions fr\u00e9quentes.<\/h2>\n\t\t\t<div class=\"bp-faq\">\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce que le chuchotement ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Le chuchotement d\u2019appel permet \u00e0 un superviseur de parler directement \u00e0 un agent durant un appel en direct sans que le client entende. C\u2019est un des trois modes de supervision \u2014 \u00e9coute, chuchotement et intrusion \u2014 disponibles sur le syst\u00e8me t\u00e9l\u00e9phonique d\u2019affaires d\u2019EMAK.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Le client entend-il le superviseur durant le chuchotement ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Non. Durant une session de chuchotement, seul l\u2019agent entend le superviseur. Le client n\u2019entend rien et n\u2019a aucune indication que le coaching a lieu.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Quelle est la diff\u00e9rence entre \u00e9coute, chuchotement et intrusion ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>L\u2019\u00e9coute est silencieuse \u2014 personne ne sait que vous \u00eates en ligne. Le chuchotement vous permet de parler seulement \u00e0 l\u2019agent. L\u2019intrusion vous connecte aux deux parties pour que tout le monde vous entende. Les trois modes sont disponibles sur chaque appel actif de votre syst\u00e8me VoIP.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Le coaching en direct co\u00fbte-t-il plus cher ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Non \u2014 \u00e9coute, chuchotement et intrusion sont inclus dans chaque forfait t\u00e9l\u00e9phonique d\u2019affaires EMAK.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Choisissez un num\u00e9ro, regardez une d\u00e9mo en direct, ou choisissez un forfait adapt\u00e9 \u00e0 votre \u00e9quipe.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker\">\n\t\t\t\t<div class=\"bp-cta-art-picker-search\">\n\t\t\t\t\t<svg width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\n\t\t\t\t\tArea code 514\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0142<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row bp-cta-art-picker-row--active\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0118<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-check\">\u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0203<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Laval<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-player\">\n\t\t\t\t<span class=\"bp-cta-art-player-chip\">\n\t\t\t\t\t<span class=\"bp-cta-art-player-chip-dot\"><\/span>\n\t\t\t\t\tLive demo\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-play\">\n\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"7 4 21 12 7 20 7 4\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-waveform\" aria-hidden=\"true\">\n\t\t\t\t\t<span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:12px\"><\/span><span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:6px\"><\/span>\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-duration\">3:24<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing\">\n\t\t\t\t<span class=\"bp-cta-art-pricing-tag\">EMAK plan<\/span>\n\t\t\t\t<div class=\"bp-cta-art-pricing-name\">Every feature included<\/div>\n\t\t\t\t<div class=\"bp-cta-art-pricing-price\">\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-amount\">$20<\/span>\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-unit\">CAD \/ extension \/ month<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tUnlimited Canada &amp; US calling\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tAI transcription + recording\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tNo contract \u00b7 30-day trial\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":11552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11574","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11574","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11574"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11574\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11552"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}