{"id":11579,"date":"2026-05-12T17:38:55","date_gmt":"2026-05-12T22:38:55","guid":{"rendered":"https:\/\/emak.tech\/appel-en-attente\/"},"modified":"2026-05-12T17:38:55","modified_gmt":"2026-05-12T22:38:55","slug":"appel-en-attente","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/fonctionnalites\/appel-en-attente\/","title":{"rendered":"Appel en attente \u2014 Voyez le second appel"},"content":{"rendered":"\n<article class=\"bp-mp bp-cw\">\n\n\t<!-- 1. Hero -->\n\t<section class=\"bp-page-hero\">\n\t\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t\t<span class=\"bp-page-tag\">\n\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n\t\t\t\tAppel en attente\t\t\t<\/span>\n\t\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t\t<div>\n\t\t\t\t\t<h1 class=\"t-display-xl\">Votre plus gros client vient d\u2019appeler \u2014 pendant un autre appel. Et maintenant ?<\/h1>\n\t\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\" style=\"margin-top:var(--kb-space-5);\">Voyez qui appelle pendant une conversation, d\u00e9crochez si c\u2019est urgent, ou laissez l\u2019appel suivre vos r\u00e8gles de transfert. Vous d\u00e9cidez en temps r\u00e9el \u2014 pas le syst\u00e8me.<\/p>\n\t\t\t\t\t<div class=\"bp-cw-hero-actions\">\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cw-hero-trust\">\n\t\t\t\t\t\t\t<div class=\"bp-trust-line\">\n\t\t\t\t\t<span class=\"bp-trust-line-avatars bp-avatar-stack\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-03.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-05.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-06.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-02.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span>\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-trust-line-text\">Adopt\u00e9 par <strong>1 000+<\/strong> entreprises canadiennes \u00b7 <strong>5 000+<\/strong> utilisateurs<\/span>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-page-hero-aside\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--hero bp-card-mock--blue\">\n\t\t\t\t\t\t\t<div class=\"bp-cw-mock\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cw-phone\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-phone-status\">\n\t\t\t\t\t\t\t\t\t\t<span>10:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-phone-status-right\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-phone-status-bars\"><span><\/span><span><\/span><span><\/span><span><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span>87%<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-active\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-active-dot\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-active-meta\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-active-eyebrow\">En appel<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-active-name\">Marie Tremblay \u2014 Fournisseur<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-active-num\">(514) 555-0114<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-active-timer\">02:14<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-incoming\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-incoming-head\">\n\t\t\t\t\t\t\t\t\t\t\t<div style=\"flex:1;min-width:0;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-incoming-eyebrow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\tEntrant\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-incoming-name\">Atelier Rochon \u2014 Compte cl\u00e9<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-incoming-num\">(514) 555-0414<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-incoming-tag\">\u00c9tiquette : VIP<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-actions\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-action bp-cw-action--primary\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-action-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"17 1 21 5 17 9\"\/><path d=\"M3 11V9a4 4 0 0 1 4-4h14\"\/><polyline points=\"7 23 3 19 7 15\"\/><path d=\"M21 13v2a4 4 0 0 1-4 4H3\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span>Basculer<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-action\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-action-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"6\" y=\"4\" width=\"4\" height=\"16\"\/><rect x=\"14\" y=\"4\" width=\"4\" height=\"16\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span>Attente + r\u00e9ponse<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-action\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-action-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"9 18 15 12 9 6\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span>Transf\u00e9rer<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 2. Post-hero strip -->\n\t<section class=\"bp-cw-prehero-strip\">\n\t\t<div class=\"bp-page-inner bp-cw-prehero-strip-inner\">\n\t\t\t<p class=\"bp-cw-prehero-stat\">\n\t\t\t\tSans appel en attente, votre meilleur compte entend la sonnerie, tombe sur la bo\u00eete vocale et appelle votre concurrent \u2014 pendant que vous <strong>ne savez rien<\/strong>. L\u2019appel en attente remet la d\u00e9cision entre vos mains.\t\t\t<\/p>\n\t\t\t\t<span class=\"bp-price-anchor\">\n\t\t<svg viewBox=\"0 0 24 24\" width=\"14\" height=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\n\t\tInclus dans chaque forfait \u2014 \u00e0 partir de <a href=\"\/pricing\/\"><span class=\"bp-price-anchor-amount\">20 $<\/span><\/a>\/\/ poste \/ mois.\t<\/span>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 3. Logo wall -->\n\t<section class=\"bp-cw-logos\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(8px,1vw,16px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t\t<div class=\"bp-logo-wall\" aria-label=\"Adopt\u00e9 par les entreprises canadiennes\">\n\t\t<div class=\"bp-logo-wall-track\">\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 4. Deep showcase \u2014 How it works (per-extension toggle) -->\n\t<section class=\"bp-cw-showcase-1\" style=\"padding:clamp(56px,8vw,96px) 0 clamp(40px,6vw,72px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-5);\">Comment \u00e7a marche.<\/h2>\n\t\t\t\t\t<p class=\"t-body-lg\" style=\"margin:0 0 var(--kb-space-4); color:var(--kb-color-text-subtle);\">Un second appel arrive pendant que vous \u00eates en appel actif. Vous entendez un signal et voyez l\u2019afficheur. Vous choisissez : prendre le nouvel appel et mettre le courant en attente, basculer entre les deux ou laisser suivre vos r\u00e8gles normales de transfert.<\/p>\n\t\t\t\t\t<p class=\"t-body-lg\" style=\"margin:0; color:var(--kb-color-text-subtle);\">Chaque appel, votre d\u00e9cision. L\u2019appel en attente peut \u00eatre bascul\u00e9 par poste dans le portail EMAK \u2014 chaque utilisateur contr\u00f4le sa pr\u00e9f\u00e9rence.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-callout-media\">\n\t\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-orange\">\n\t\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cw-settings\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-head\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-title\">Appel en attente \u2014 par poste<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-meta\">4 sur 5 activ\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-headrow\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-col\">Utilisateur<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-col\">Poste<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-col\" style=\"text-align:right;\">Activ\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-user\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-avatar bp-cw-settings-avatar--a\">SC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-name\">S\u00e9bastien C\u00f4t\u00e9<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-role\">Prospect ventes<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-ext\">x102<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-ext-sub\">Bureau + mobile<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-toggle bp-cw-toggle--on\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-user\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-avatar bp-cw-settings-avatar--b\">JL<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-name\">Jason Lee<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-role\">Charg\u00e9 de compte<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-ext\">x108<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-ext-sub\">Logiciel de t\u00e9l\u00e9phonie<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-toggle bp-cw-toggle--on\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-user\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-avatar bp-cw-settings-avatar--c\">MT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-name\">Marie Tremblay<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-role\">Op\u00e9rations<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-ext\">x115<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-ext-sub\">Bureau + mobile<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-toggle\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-user\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-settings-avatar bp-cw-settings-avatar--d\">RP<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-name\">Rachel Park<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-role\">Support<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-ext\">x123<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-settings-ext-sub\">Logiciel de t\u00e9l\u00e9phonie<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cw-toggle bp-cw-toggle--on\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 5. 3-up devices \u2014 Works on every device -->\n\t<section class=\"bp-cw-devices\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(40px,6vw,72px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-3); text-align:center;\">Fonctionne sur chaque appareil.<\/h2>\n\t\t\t<p class=\"t-body-lg\" style=\"margin:0 auto var(--kb-space-9); color:var(--kb-color-text-subtle); text-align:center; max-width:62ch;\">L\u2019appel en attente fonctionne sur votre t\u00e9l\u00e9phone de bureau, softphone et appli mobile \u2014 partout o\u00f9 vous prenez les appels EMAK. Aucune configuration suppl\u00e9mentaire.<\/p>\n\t\t\t<div class=\"bp-feature-grid bp-feature-grid--3\">\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--slate\">\n\t\t\t\t\t\t<div class=\"bp-cw-device-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cw-desk\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cw-desk-screen\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-desk-screen-eyebrow\">Entrant<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-desk-screen-name\">Atelier Rochon<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-desk-screen-num\">(514) 555-0414<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cw-desk-keys\">\n\t\t\t\t\t\t\t\t\t<span><\/span><span><\/span><span><\/span>\n\t\t\t\t\t\t\t\t\t<span><\/span><span><\/span><span><\/span>\n\t\t\t\t\t\t\t\t\t<span><\/span><span><\/span><span><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">T\u00e9l\u00e9phone de bureau<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">Un bip discret et une mise \u00e0 jour \u00e0 l\u2019\u00e9cran pour que vous ne manquiez jamais le second appelant pendant que vous finissez le premier.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--teal\">\n\t\t\t\t\t\t<div class=\"bp-cw-device-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cw-soft\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cw-soft-chrome\"><span><\/span><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cw-soft-body\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-soft-eyebrow\">Entrant<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-soft-name\">Atelier Rochon<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-soft-num\">(514) 555-0414<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-soft-actions\"><span><\/span><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">Logiciel de t\u00e9l\u00e9phonie<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">Une notification toast dans le navigateur avec afficheur et actions en un clic \u2014 g\u00e9rez le second appel sans quitter l\u2019appli.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--purple\">\n\t\t\t\t\t\t<div class=\"bp-cw-device-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cw-mob\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cw-mob-notch\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cw-mob-screen\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-mob-eyebrow\">Entrant<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-mob-name\">Atelier Rochon<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-mob-num\">(514) 555-0414<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cw-mob-bar\"><span><\/span><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">Application mobile<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">Superposition style natif sur Android et iOS \u2014 voyez qui appelle et balayez pour basculer, mettre en attente ou transf\u00e9rer.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 6. Testimonial -->\n\t<section class=\"bp-testimonial bp-testimonial--review\">\n\t\t<div class=\"bp-page-inner bp-testimonial-inner\">\n\t\t\t<div class=\"bp-testimonial-stat\">\n\t\t\t\t\t<span class=\"bp-rating-badge bp-rating-badge--lg\">\n\t\t<span class=\"bp-rating-badge-stars\" aria-hidden=\"true\">\n\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"12 2 15.09 8.26 22 9.27 17 14.14 18.18 21.02 12 17.77 5.82 21.02 7 14.14 2 9.27 8.91 8.26\"\/><\/svg>\t\t<\/span>\n\t\t<span class=\"bp-rating-badge-num\">5.0<\/span>\n\t\t\t\t\t<span class=\"bp-rating-badge-dot\" aria-hidden=\"true\">\u00b7<\/span>\n\t\t\t<span class=\"bp-rating-badge-meta\">\n\t\t\t\t5 Not\u00e9 5,0 par les entreprises canadiennes avis\t\t\t<\/span>\n\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\tNot\u00e9 5.0 sur 5 sur Not\u00e9 5,0 par les entreprises canadiennes, 5 avis\t\t<\/span>\n\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t<blockquote class=\"bp-testimonial-quote\">\n\t\t\t\t<p>\u201cNous sommes clients d\u2019EMAK depuis plus de 4 ans. Leur t\u00e9l\u00e9phonie a toujours \u00e9t\u00e9 super fiable.\u201d<\/p>\n\t\t\t\t<cite>\u2014 <strong>Xperto<\/strong>, Avis Google<\/cite>\n\t\t\t<\/blockquote>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 7. Cross-sell -->\n\t<section class=\"bp-cw-cross\" style=\"padding:clamp(48px,7vw,80px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-3);\">Partie de votre syst\u00e8me t\u00e9l\u00e9phonique complet.<\/h2>\n\t\t\t<p class=\"t-body-lg\" style=\"margin:0 0 var(--kb-space-9); color:var(--kb-color-text-subtle); max-width:62ch;\">L\u2019appel en attente fait partie de la fa\u00e7on dont EMAK vous garde joignable sans ajouter de complexit\u00e9.<\/p>\n\t\t\t\t<div class=\"bp-cross-sell bp-cross-sell--icons\">\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-forwarding\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">forward<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Transfert d\u2019appels<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Quand vous ne pouvez pas prendre le second appel, les r\u00e8gles de transfert l\u2019envoient \u00e0 un coll\u00e8gue, un autre appareil ou la bo\u00eete vocale automatiquement.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-transfer\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">transfer<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Transfert d\u2019appel<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Acceptez l\u2019appel en attente, puis transf\u00e9rez-le \u00e0 la bonne personne en transfert annonc\u00e9 ou aveugle.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/ring-groups\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">users<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Groupes d\u2019appel<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Distribuez les appels entrants sur une \u00e9quipe pour que moins d\u2019appels atteignent l\u2019appel en attente d\u2019une seule personne.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/do-not-disturb\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">mute<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Ne pas d\u00e9ranger<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Quand vous devez vous concentrer, NPD silencieux les notifications d\u2019appel en attente et achemine le reste selon vos r\u00e8gles de transfert.<\/p>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 8. Mid emphatic CTA -->\n\t<section class=\"bp-section-emph\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md bp-section-emph-h\">G\u00e9rez plus d\u2019appels sans plus de lignes.<\/h2>\n\t\t\t<div class=\"bp-section-emph-actions\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 9. Steps -->\n\t<section class=\"bp-cw-steps\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--block\">\n\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-7);\">D\u00e9marrer en 3 \u00e9tapes.<\/h2>\n\t\t\t\t\t<div class=\"bp-steps-3\">\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Commencer votre essai gratuit<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Choisissez un num\u00e9ro, ajoutez votre \u00e9quipe et appariez les appareils que chaque personne utilise d\u00e9j\u00e0.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Basculer par poste<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Chaque utilisateur contr\u00f4le sa propre pr\u00e9f\u00e9rence d\u2019appel en attente dans le portail EMAK \u2014 activ\u00e9, d\u00e9sactiv\u00e9 ou jumel\u00e9 \u00e0 NPD.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num bp-steps-3-num--emoji\" aria-hidden=\"true\">\ud83c\udf89<\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Captez les appels qui comptent<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Quand un second appel arrive, d\u00e9cidez en temps r\u00e9el \u2014 et ne perdez plus jamais un VIP parce que vous ne saviez pas qu\u2019il a appel\u00e9.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 10. FAQ -->\n\t<section class=\"bp-cw-faq\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-9);\">Questions fr\u00e9quentes.<\/h2>\n\t\t\t\t<div class=\"bp-faq\">\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Comment l\u2019appel en attente fonctionne-t-il en VoIP ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Quand un second appel arrive pendant que vous \u00eates en appel actif, votre t\u00e9l\u00e9phone VoIP joue un signal de notification et affiche l\u2019afficheur entrant. Vous pouvez accepter le nouvel appel (mettant le premier en attente), basculer entre les appels ou laisser le second appel suivre vos r\u00e8gles de transfert.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Puis-je voir qui appelle pendant un autre appel ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Oui. Votre t\u00e9l\u00e9phone de bureau, softphone ou appli mobile affiche l\u2019afficheur entrant pour que vous puissiez d\u00e9cider de d\u00e9crocher, basculer ou laisser aller en bo\u00eete vocale.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Puis-je d\u00e9sactiver l\u2019appel en attente ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Oui. L\u2019appel en attente peut \u00eatre activ\u00e9 ou d\u00e9sactiv\u00e9 par poste dans le portail EMAK, pour que chaque utilisateur de votre t\u00e9l\u00e9phonie d\u2019affaires contr\u00f4le sa propre pr\u00e9f\u00e9rence.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Quelle est la diff\u00e9rence entre l\u2019appel en attente et une file d\u2019appels ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>L\u2019appel en attente avise un seul utilisateur d\u2019un second appel entrant. Une file d\u2019appels garde plusieurs appelants en ligne et les distribue au prochain agent disponible. L\u2019appel en attente est personnel ; les files sont collectives.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">L\u2019appel en attente co\u00fbte-t-il plus cher ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Non \u2014 inclus dans chaque forfait t\u00e9l\u00e9phonique d\u2019affaires EMAK sans frais suppl\u00e9mentaires.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 11. Dark CTA grid -->\n\t\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Choisissez un num\u00e9ro, regardez une d\u00e9mo en direct, ou choisissez un forfait adapt\u00e9 \u00e0 votre \u00e9quipe.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker\">\n\t\t\t\t<div class=\"bp-cta-art-picker-search\">\n\t\t\t\t\t<svg width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\n\t\t\t\t\tArea code 514\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0142<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row bp-cta-art-picker-row--active\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0118<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-check\">\u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0203<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Laval<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-player\">\n\t\t\t\t<span class=\"bp-cta-art-player-chip\">\n\t\t\t\t\t<span class=\"bp-cta-art-player-chip-dot\"><\/span>\n\t\t\t\t\tLive demo\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-play\">\n\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"7 4 21 12 7 20 7 4\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-waveform\" aria-hidden=\"true\">\n\t\t\t\t\t<span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:12px\"><\/span><span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:6px\"><\/span>\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-duration\">3:24<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing\">\n\t\t\t\t<span class=\"bp-cta-art-pricing-tag\">EMAK plan<\/span>\n\t\t\t\t<div class=\"bp-cta-art-pricing-name\">Every feature included<\/div>\n\t\t\t\t<div class=\"bp-cta-art-pricing-price\">\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-amount\">$20<\/span>\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-unit\">CAD \/ extension \/ month<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tUnlimited Canada &amp; US calling\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tAI transcription + recording\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tNo contract \u00b7 30-day trial\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\t<!-- 12. Finale -->\n\t\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":11552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11579","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11579","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11579"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11579\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11552"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}