{"id":11581,"date":"2026-05-12T17:39:11","date_gmt":"2026-05-12T22:39:11","guid":{"rendered":"https:\/\/emak.tech\/interception-d-appels\/"},"modified":"2026-05-12T17:39:11","modified_gmt":"2026-05-12T22:39:11","slug":"interception-d-appels","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/fonctionnalites\/interception-d-appels\/","title":{"rendered":"Interception d&#8217;appels \u2014 Prenez l&#8217;appel d&#8217;un coll\u00e8gue"},"content":{"rendered":"\n<article class=\"bp-mp bp-cp\">\n\n\t<!-- 1. Hero -->\n\t<section class=\"bp-page-hero\">\n\t\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t\t<span class=\"bp-page-tag\">\n\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n\t\t\t\tInterception d\u2019appel\t\t\t<\/span>\n\t\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t\t<div>\n\t\t\t\t\t<h1 class=\"t-display-xl\">Un t\u00e9l\u00e9phone sonne deux bureaux plus loin. Personne. Vous l\u2019interceptez \u2014 depuis le v\u00f4tre.<\/h1>\n\t\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\" style=\"margin-top:var(--kb-space-5);\">Interceptez un appel qui sonne sur le t\u00e9l\u00e9phone de tout coll\u00e8gue depuis votre propre poste. Un bouton, et l\u2019appelant atteint une vraie personne au lieu de la bo\u00eete vocale.<\/p>\n\t\t\t\t\t<div class=\"bp-cp-hero-actions\">\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cp-hero-trust\">\n\t\t\t\t\t\t\t<div class=\"bp-trust-line\">\n\t\t\t\t\t<span class=\"bp-trust-line-avatars bp-avatar-stack\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-03.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-05.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-06.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-02.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span>\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-trust-line-text\">Adopt\u00e9 par <strong>1 000+<\/strong> entreprises canadiennes \u00b7 <strong>5 000+<\/strong> utilisateurs<\/span>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-page-hero-aside\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--hero bp-card-mock--slate\">\n\t\t\t\t\t\t\t<div class=\"bp-cp-mock\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-head\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-hud-title\">Groupe ventes \u00b7 4 co\u00e9quipiers<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-hud-meta\">1 sonne<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-grid\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-head\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-hud-avatar bp-cp-hud-avatar--a\">JL<span class=\"bp-cp-hud-avatar-dot bp-cp-hud-avatar-dot--avail\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-name\">Jason Lee<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-ext\">x108<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-status\">Disponible<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile bp-cp-hud-tile--ringing\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-head\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-hud-avatar bp-cp-hud-avatar--b\">SC<span class=\"bp-cp-hud-avatar-dot bp-cp-hud-avatar-dot--busy\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-name\">S\u00e9bastien C\u00f4t\u00e9<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-ext\">x102<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-status bp-cp-hud-tile-status--ringing\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\tSonne \u00b7 12 s\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-head\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-hud-avatar bp-cp-hud-avatar--c\">MT<span class=\"bp-cp-hud-avatar-dot bp-cp-hud-avatar-dot--avail\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-name\">Marie Tremblay<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-ext\">x115<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-status\">Disponible<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-head\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-hud-avatar bp-cp-hud-avatar--d\">RP<span class=\"bp-cp-hud-avatar-dot bp-cp-hud-avatar-dot--away\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-name\">Rachel Park<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-ext\">x123<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-tile-status\">Absent \u00b7 14 min<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-hud-prompt\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" style=\"width:11px;height:11px;color:var(--kb-color-brand);\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t<span>Le t\u00e9l\u00e9phone de S\u00e9bastien sonne<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-hud-pickup\" style=\"margin-top:0;\">\n\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\tD\u00e9crocher\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 2. Post-hero strip -->\n\t<section class=\"bp-cp-prehero-strip\">\n\t\t<div class=\"bp-page-inner bp-cp-prehero-strip-inner\">\n\t\t\t<p class=\"bp-cp-prehero-stat\">\n\t\t\t\tLe t\u00e9l\u00e9phone d\u2019un coll\u00e8gue sonne \u2014 il est sorti chercher un caf\u00e9, il est avec un patient, il est sur le plancher. En <strong>15 secondes<\/strong>, l\u2019appel tombe en bo\u00eete vocale, et cet appelant ne laissera probablement pas de message. Chaque appel manqu\u00e9 \u00e9vit\u00e9 est un client gard\u00e9.\t\t\t<\/p>\n\t\t\t\t<span class=\"bp-price-anchor\">\n\t\t<svg viewBox=\"0 0 24 24\" width=\"14\" height=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\n\t\tInclus dans chaque forfait \u2014 \u00e0 partir de <a href=\"\/pricing\/\"><span class=\"bp-price-anchor-amount\">20 $<\/span><\/a>\/\/ poste \/ mois.\t<\/span>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 3. Logo wall -->\n\t<section class=\"bp-cp-logos\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(8px,1vw,16px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t\t<div class=\"bp-logo-wall\" aria-label=\"Adopt\u00e9 par les entreprises canadiennes\">\n\t\t<div class=\"bp-logo-wall-track\">\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 4. Deep showcase \u2014 Pickup groups -->\n\t<section class=\"bp-cp-showcase-1\" style=\"padding:clamp(56px,8vw,96px) 0 clamp(40px,6vw,72px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-5);\">Les groupes d\u2019interception gardent tout organis\u00e9.<\/h2>\n\t\t\t\t\t<p class=\"t-body-lg\" style=\"margin:0 0 var(--kb-space-4); color:var(--kb-color-text-subtle);\">Organisez votre \u00e9quipe en groupes pour que les bonnes personnes se couvrent : les ventes r\u00e9pondent aux ventes, le soutien au soutien.<\/p>\n\t\t\t\t\t<p class=\"t-body-lg\" style=\"margin:0; color:var(--kb-color-text-subtle);\">Fonctionne naturellement avec les <a href=\"\/fr\/fonctionnalites\/groupes-d-appel\/\">groupes d\u2019appel<\/a> \u2014 alors que les groupes d\u2019appel distribuent les appels entrants, les groupes d\u2019interception permettent aux membres de prendre les appels qui sonnent d\u00e9j\u00e0 sur un poste pr\u00e9cis.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-callout-media\">\n\t\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-teal\">\n\t\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cp-groups\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-groups-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-groups-head\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-groups-title\">Groupes d\u2019interception<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-groups-add\">\n\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" aria-hidden=\"true\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\tNouveau groupe\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-head\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-icon bp-cp-group-icon--sales\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 11l18-8-3 18-6-7-9-3z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-name\">Ventes<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-sub\">Couvre p101\u2013p110<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-count\">4 membres<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-members\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--a\">JL<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--b\">SC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--c\">MT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--d\">RP<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-head\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-icon bp-cp-group-icon--support\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9 9a3 3 0 0 1 6 0c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"17.01\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-name\">Support<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-sub\">Couvre p201\u2013p215<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-count\">6 membres<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-members\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--c\">AB<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--e\">FG<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--a\">DH<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--b\">EM<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--more\">+2<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-head\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-icon bp-cp-group-icon--frontdesk\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"10\"\/><path d=\"M3 11l9-7 9 7\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-name\">R\u00e9ception<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-sub\">R\u00e9ception + secours<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-count\">3 membres<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-group-members\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--e\">SB<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--c\">KW<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-group-member bp-cp-group-member--a\">PL<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 5. 3-up environments -->\n\t<section class=\"bp-cp-envs\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(40px,6vw,72px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-3); text-align:center;\">L\u2019interception d\u2019appel cible un t\u00e9l\u00e9phone pr\u00e9cis.<\/h2>\n\t\t\t<p class=\"t-body-lg\" style=\"margin:0 auto var(--kb-space-9); color:var(--kb-color-text-subtle); text-align:center; max-width:62ch;\">Fonctionne dans les environnements de r\u00e9ception avec personnel de secours, bureaux ouverts, petites pratiques et tout milieu o\u00f9 une sonnerie devrait toujours recevoir une r\u00e9ponse.<\/p>\n\t\t\t<div class=\"bp-feature-grid bp-feature-grid--3\">\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--amber\">\n\t\t\t\t\t\t<div class=\"bp-cp-env-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cp-env\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-top\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-icon bp-cp-env-icon--amber\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"10\"\/><path d=\"M3 11l9-7 9 7\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-label\">R\u00e9ception<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-sub\">2 r\u00e9ceptionnistes \u00b7 1 secours<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-dot bp-cp-env-row-dot--ringing\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-name\">R\u00e9ception 1<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-ext\">x100<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-dot bp-cp-env-row-dot--avail\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-name\">R\u00e9ception 2<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-ext\">x101<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-pickup-pill\">\u26058 pour intercepter<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">R\u00e9ceptions avec personnel de secours<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">Quand la r\u00e9ception s\u2019absente, un secours intercepte l\u2019appel qui sonne depuis son propre t\u00e9l\u00e9phone \u2014 aucun d\u00e9placement, aucun transfert, aucun visiteur manqu\u00e9.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--blue\">\n\t\t\t\t\t\t<div class=\"bp-cp-env-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cp-env\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-top\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-icon bp-cp-env-icon--blue\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-label\">Aire ouverte<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-sub\">8 bureaux \u00b7 1 groupe d\u2019interception<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-dot bp-cp-env-row-dot--idle\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-name\">Bureau de S\u00e9bastien<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-ext\">x102<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-dot bp-cp-env-row-dot--ringing\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-name\">Bureau de Marie<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-ext\">x115<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-pickup-pill\">\u26058 pour intercepter<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">Bureaux ouverts<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">N\u2019importe qui \u00e0 port\u00e9e de voix peut intercepter tout bureau qui sonne sans se lever. La couverture \u00e9volue naturellement avec la taille de l\u2019\u00e9quipe.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--rose\">\n\t\t\t\t\t\t<div class=\"bp-cp-env-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cp-env\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-top\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-icon bp-cp-env-icon--rose\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-label\">Petite clinique<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-sub\">3 salles \u00b7 couverture crois\u00e9e<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-dot bp-cp-env-row-dot--ringing\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-name\">R\u00e9ception<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-ext\">x100<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cp-env-row\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-dot bp-cp-env-row-dot--avail\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-name\">Salle d\u2019examen<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-row-ext\">x103<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<span class=\"bp-cp-env-pickup-pill\">\u26058 pour intercepter<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">Petites cliniques<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">Quand le personnel est avec un patient ou un client, l\u2019\u00e9quipe intercepte depuis n\u2019importe quelle salle. Les patients atteignent toujours une vraie personne.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 6. Cross-sell -->\n\t<section class=\"bp-cp-cross\" style=\"padding:clamp(48px,7vw,80px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-3);\">Partie de votre syst\u00e8me t\u00e9l\u00e9phonique complet.<\/h2>\n\t\t\t<p class=\"t-body-lg\" style=\"margin:0 0 var(--kb-space-9); color:var(--kb-color-text-subtle); max-width:62ch;\">L\u2019interception d\u2019appel fonctionne avec les autres fonctionnalit\u00e9s de couverture d\u2019EMAK pour que chaque sonnerie re\u00e7oive une r\u00e9ponse.<\/p>\n\t\t\t\t<div class=\"bp-cross-sell bp-cross-sell--icons\">\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/ring-groups\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">users<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Groupes d\u2019appel<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Distribuez les appels entrants \u00e0 une \u00e9quipe automatiquement. Les groupes d\u2019interception compl\u00e8tent les groupes d\u2019appel en vous permettant d\u2019attraper les appels qui sonnent d\u00e9j\u00e0 sur un bureau pr\u00e9cis.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-parking\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">pause<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Mise en attente d\u2019appel<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Mettez un appel dans une plage partag\u00e9e pour que n\u2019importe quel membre puisse le r\u00e9cup\u00e9rer depuis tout t\u00e9l\u00e9phone. L\u2019interception capte les appels qui sonnent ; la mise en attente garde les appels r\u00e9pondus pour quelqu\u2019un d\u2019autre.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/paging\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">megaphone<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Interphone<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Annoncez via les haut-parleurs qu\u2019un appel est en attente sur une ligne pr\u00e9cise, puis laissez quelqu\u2019un l\u2019intercepter depuis son poste.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/extensions\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">hash<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Postes d\u2019\u00e9quipe<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Attribuez les postes aux \u00e9quipes et d\u00e9partements pour que les groupes d\u2019interception suivent votre organigramme.<\/p>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 7. Mid emphatic CTA -->\n\t<section class=\"bp-section-emph\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md bp-section-emph-h\">Assurez-vous que chaque appel atteint une vraie personne.<\/h2>\n\t\t\t<div class=\"bp-section-emph-actions\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 8. Steps -->\n\t<section class=\"bp-cp-steps\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--block\">\n\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-7);\">D\u00e9marrer en 3 \u00e9tapes.<\/h2>\n\t\t\t\t\t<div class=\"bp-steps-3\">\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Commencer votre essai gratuit<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Choisissez un num\u00e9ro et ajoutez votre \u00e9quipe en quelques minutes.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">D\u00e9finir vos groupes d\u2019interception<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Groupez les co\u00e9quipiers par d\u00e9partement, \u00e9tage ou zone de couverture. Les ventes r\u00e9pondent aux ventes, le soutien au soutien.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num bp-steps-3-num--emoji\" aria-hidden=\"true\">\ud83c\udf89<\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Jamais une sonnerie manqu\u00e9e<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Un t\u00e9l\u00e9phone sonne deux bureaux plus loin ? Un bouton du v\u00f4tre, et l\u2019appelant obtient une vraie personne.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 9. FAQ -->\n\t<section class=\"bp-cp-faq\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-9);\">Questions fr\u00e9quentes.<\/h2>\n\t\t\t\t<div class=\"bp-faq\">\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce que l\u2019interception d\u2019appel ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>L\u2019interception d\u2019appel vous permet de r\u00e9pondre \u00e0 un appel qui sonne sur un autre poste depuis votre propre t\u00e9l\u00e9phone. Appuyez sur un bouton d\u2019interception ou composez un code de fonction, et l\u2019appel se transf\u00e8re \u00e0 vous. C\u2019est une fonctionnalit\u00e9 standard du syst\u00e8me t\u00e9l\u00e9phonique VoIP d\u2019EMAK.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce que l\u2019interception d\u2019appel ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>L\u2019interception d\u2019appel cibl\u00e9e est une version pr\u00e9cise de l\u2019interception. Au lieu de prendre tout appel qui sonne dans votre groupe, vous pr\u00e9cisez le poste exact que vous voulez r\u00e9pondre \u2014 utile quand plusieurs t\u00e9l\u00e9phones sonnent et que vous en voulez un pr\u00e9cis.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Comment fonctionne l\u2019interception d\u2019appel entre bureaux ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>L\u2019interception d\u2019appel d\u2019EMAK fonctionne sur tous les emplacements connect\u00e9s \u00e0 votre syst\u00e8me VoIP. Si un poste de votre groupe d\u2019interception sonne dans un autre bureau, vous pouvez l\u2019intercepter depuis le v\u00f4tre \u2014 peu importe o\u00f9 vous \u00eates physiquement.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Quelle est la diff\u00e9rence entre l\u2019interception d\u2019appel et un groupe d\u2019appel ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Un groupe d\u2019appel fait sonner plusieurs t\u00e9l\u00e9phones simultan\u00e9ment pour chaque appel entrant. L\u2019interception d\u2019appel vous permet de prendre un appel pr\u00e9cis qui sonne d\u00e9j\u00e0 sur le t\u00e9l\u00e9phone de quelqu\u2019un d\u2019autre. Les groupes d\u2019appel distribuent ; l\u2019interception sauve.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">L\u2019interception d\u2019appel co\u00fbte-t-elle plus cher ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Non \u2014 inclus dans chaque forfait t\u00e9l\u00e9phonique d\u2019affaires EMAK.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 10. Dark CTA grid -->\n\t\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Choisissez un num\u00e9ro, regardez une d\u00e9mo en direct, ou choisissez un forfait adapt\u00e9 \u00e0 votre \u00e9quipe.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker\">\n\t\t\t\t<div class=\"bp-cta-art-picker-search\">\n\t\t\t\t\t<svg width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\n\t\t\t\t\tArea code 514\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0142<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row bp-cta-art-picker-row--active\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0118<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-check\">\u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0203<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Laval<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-player\">\n\t\t\t\t<span class=\"bp-cta-art-player-chip\">\n\t\t\t\t\t<span class=\"bp-cta-art-player-chip-dot\"><\/span>\n\t\t\t\t\tLive demo\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-play\">\n\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"7 4 21 12 7 20 7 4\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-waveform\" aria-hidden=\"true\">\n\t\t\t\t\t<span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:12px\"><\/span><span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:6px\"><\/span>\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-duration\">3:24<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing\">\n\t\t\t\t<span class=\"bp-cta-art-pricing-tag\">EMAK plan<\/span>\n\t\t\t\t<div class=\"bp-cta-art-pricing-name\">Every feature included<\/div>\n\t\t\t\t<div class=\"bp-cta-art-pricing-price\">\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-amount\">$20<\/span>\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-unit\">CAD \/ extension \/ month<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tUnlimited Canada &amp; US calling\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tAI transcription + recording\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tNo contract \u00b7 30-day trial\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\t<!-- 11. Finale -->\n\t\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":11552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11581"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11581\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11552"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}