{"id":11582,"date":"2026-05-12T17:39:18","date_gmt":"2026-05-12T22:39:18","guid":{"rendered":"https:\/\/emak.tech\/mise-en-attente-d-appels\/"},"modified":"2026-05-12T17:39:18","modified_gmt":"2026-05-12T22:39:18","slug":"mise-en-attente-d-appels","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/fonctionnalites\/mise-en-attente-d-appels\/","title":{"rendered":"Mise en attente d&#8217;appels partag\u00e9e"},"content":{"rendered":"\n<article class=\"bp-mp bp-cpk\">\n\n\t<!-- 1. Hero -->\n\t<section class=\"bp-page-hero\">\n\t\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t\t<span class=\"bp-page-tag\">\n\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M9 17V7h4a3 3 0 0 1 0 6H9\"\/><\/svg>\n\t\t\t\tMise en attente d\u2019appel\t\t\t<\/span>\n\t\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t\t<div>\n\t\t\t\t\t<h1 class=\"t-display-xl\">Mettez un appel en attente et laissez n\u2019importe qui de l\u2019\u00e9quipe le r\u00e9cup\u00e9rer \u2014 depuis n\u2019importe quel t\u00e9l\u00e9phone.<\/h1>\n\t\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\" style=\"margin-top:var(--kb-space-5);\">Mettez un appelant dans un point d\u2019attente virtuel avec musique pendant que vous trouvez la bonne personne. Elle d\u00e9croche depuis le poste le plus proche. Aucun transfert, aucune bo\u00eete vocale, aucun appel perdu.<\/p>\n\t\t\t\t\t<div class=\"bp-cpk-hero-actions\">\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cpk-hero-trust\">\n\t\t\t\t\t\t\t<div class=\"bp-trust-line\">\n\t\t\t\t\t<span class=\"bp-trust-line-avatars bp-avatar-stack\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-03.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-05.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-06.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-02.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span>\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-trust-line-text\">Adopt\u00e9 par <strong>1 000+<\/strong> entreprises canadiennes \u00b7 <strong>5 000+<\/strong> utilisateurs<\/span>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-page-hero-aside\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--hero bp-card-mock--purple\">\n\t\t\t\t\t\t\t<div class=\"bp-cpk-mock\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-lot\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-lot-head\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-lot-title\">Stationnement<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-lot-meta\"><strong>2<\/strong> sur 4 occup\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-lot-grid\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot bp-cpk-slot--active\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot-head\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-num\">Plage 1<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-music\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 18V5l12-2v13\"\/><circle cx=\"6\" cy=\"18\" r=\"3\"\/><circle cx=\"18\" cy=\"16\" r=\"3\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot-caller\">Marie Tremblay<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot-target\">Pour : Dre C\u00f4t\u00e9<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-dur\">0:42<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-retrieve\">\u26051 R\u00e9cup\u00e9rer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot-head\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-num\">Plage 2<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-music\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 18V5l12-2v13\"\/><circle cx=\"6\" cy=\"18\" r=\"3\"\/><circle cx=\"18\" cy=\"16\" r=\"3\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot-caller\">Jason Lee<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot-target\">Pour : S\u00e9bastien<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-dur\">0:18<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-retrieve\" style=\"background:#f5f6f7;color:#4a5060;\">\u26052 R\u00e9cup\u00e9rer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot bp-cpk-slot--empty\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-empty-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\" aria-hidden=\"true\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span>Plage 3 \u00b7 libre<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-slot bp-cpk-slot--empty\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-slot-empty-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\" aria-hidden=\"true\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span>Plage 4 \u00b7 libre<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-lot-footer\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-lot-footer-icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 18v-6a9 9 0 0 1 18 0v6\"\/><path d=\"M21 19a2 2 0 0 1-2 2h-1v-7h3z\"\/><path d=\"M3 19a2 2 0 0 0 2 2h1v-7H3z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-lot-footer-text\">Les appelants en attente entendent <strong>votre musique d\u2019attente<\/strong> \u00b7 5 min par d\u00e9faut<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 2. Post-hero strip -->\n\t<section class=\"bp-cpk-prehero-strip\">\n\t\t<div class=\"bp-page-inner bp-cpk-prehero-strip-inner\">\n\t\t\t<p class=\"bp-cpk-prehero-stat\">\n\t\t\t\tSeulement <strong>1 appelant sur 5<\/strong> laissera un message. Mettez l\u2019appel en attente plut\u00f4t \u2014 il entend la musique d\u2019attente pendant que vous appelez votre coll\u00e8gue, et reste en ligne pour une r\u00e9ponse en direct.\t\t\t<\/p>\n\t\t\t\t<span class=\"bp-price-anchor\">\n\t\t<svg viewBox=\"0 0 24 24\" width=\"14\" height=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\n\t\tInclus dans chaque forfait \u2014 \u00e0 partir de <a href=\"\/pricing\/\"><span class=\"bp-price-anchor-amount\">20 $<\/span><\/a>\/\/ poste \/ mois.\t<\/span>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 3. Logo wall -->\n\t<section class=\"bp-cpk-logos\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(8px,1vw,16px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t\t<div class=\"bp-logo-wall\" aria-label=\"Adopt\u00e9 par les entreprises canadiennes\">\n\t\t<div class=\"bp-logo-wall-track\">\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 4. Deep showcase \u2014 Department parking dashboard -->\n\t<section class=\"bp-cpk-showcase-1\" style=\"padding:clamp(56px,8vw,96px) 0 clamp(40px,6vw,72px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase bp-callout--reverse\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-5);\">Mieux qu\u2019un transfert.<\/h2>\n\t\t\t\t\t<p class=\"t-body-lg\" style=\"margin:0 0 var(--kb-space-4); color:var(--kb-color-text-subtle);\">Pas besoin de conna\u00eetre le poste de quelqu\u2019un ni d\u2019esp\u00e9rer qu\u2019il soit \u00e0 son bureau. Mettez-le en attente, annoncez-le, quiconque est disponible le prend. Flexible, rapide et fonctionne dans toute configuration de bureau.<\/p>\n\t\t\t\t\t<p class=\"t-body-lg\" style=\"margin:0; color:var(--kb-color-text-subtle);\">Plages d\u2019attente par d\u00e9partement, pour que vos \u00e9quipes ventes et soutien g\u00e8rent leurs propres lots sans se marcher sur les pieds.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-callout-media\">\n\t\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-blue\">\n\t\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cpk-dash\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dash-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dash-head\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dash-title\">Mise en attente par d\u00e9partement<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dash-summary\"><strong>5<\/strong> en attente \u00b7 <strong>9<\/strong> libres<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-head\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-icon bp-cpk-dept-icon--sales\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 11l18-8-3 18-6-7-9-3z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-name\">Ventes<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-occ\">2 of 4 slots<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-meter\"><span class=\"bp-cpk-dept-meter-fill\" style=\"width:50%\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-slots\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--occ\">S1<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--occ\">S2<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S3<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S4<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-head\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-icon bp-cpk-dept-icon--support\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9 9a3 3 0 0 1 6 0c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"17.01\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-name\">Support<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-occ\">1 of 4 slots<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-meter\"><span class=\"bp-cpk-dept-meter-fill\" style=\"width:25%\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-slots\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--occ\">S1<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S2<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S3<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S4<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-head\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-icon bp-cpk-dept-icon--front\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"10\"\/><path d=\"M3 11l9-7 9 7\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-name\">R\u00e9ception<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-occ\">2 of 6 slots<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-meter\"><span class=\"bp-cpk-dept-meter-fill\" style=\"width:33%\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-dept-slots\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--occ\">S1<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--occ\">S2<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S3<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S4<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S5<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-dept-slot bp-cpk-dept-slot--empty\">S6<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 5. 3-up environments -->\n\t<section class=\"bp-cpk-envs\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(40px,6vw,72px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-3); text-align:center;\">Particuli\u00e8rement utile l\u00e0 o\u00f9 le personnel se d\u00e9place.<\/h2>\n\t\t\t<p class=\"t-body-lg\" style=\"margin:0 auto var(--kb-space-9); color:var(--kb-color-text-subtle); text-align:center; max-width:62ch;\">Cliniques m\u00e9dicales, planchers de vente, entrep\u00f4ts et bureaux multi-salles \u2014 partout o\u00f9 un t\u00e9l\u00e9phone ne devrait pas attacher une personne \u00e0 un seul bureau.<\/p>\n\t\t\t<div class=\"bp-feature-grid bp-feature-grid--3\">\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--green\">\n\t\t\t\t\t\t<div class=\"bp-cpk-scene-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cpk-scene\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-top\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-icon bp-cpk-scene-icon--green\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 12h-4l-3 9L9 3l-3 9H2\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-label\">Clinique m\u00e9dicale<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-sub\">3 salles d\u2019examen<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-eyebrow\">En attente \u00b7 Plage 1<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-name\">Marie Tremblay<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-meta\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-card-target\">Pour : Dre C\u00f4t\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-card-dur\">0:42<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-page\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 11l18-8v18z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span>Interphone <strong>Dre C\u00f4t\u00e9<\/strong><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">Cliniques m\u00e9dicales<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">Mettez en attente pendant que la docteure est avec un patient. Appel g\u00e9n\u00e9ral quand elle est libre. Les patients atteignent une vraie personne au lieu de la bo\u00eete vocale.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--amber\">\n\t\t\t\t\t\t<div class=\"bp-cpk-scene-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cpk-scene\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-top\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-icon bp-cpk-scene-icon--amber\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M6 2L3 6v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2V6l-3-4z\"\/><line x1=\"3\" y1=\"6\" x2=\"21\" y2=\"6\"\/><path d=\"M16 10a4 4 0 0 1-8 0\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-label\">Plancher de vente<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-sub\">2 \u00e9tages \u00b7 8 employ\u00e9s<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-eyebrow\">En attente \u00b7 Plage 2<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-name\">Atelier Rochon<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-meta\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-card-target\">Pour : G\u00e9rant<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-card-dur\">0:24<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-page\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 11l18-8v18z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span>Interphone <strong>tout le personnel de plancher<\/strong><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">Planchers de vente<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">Mettez l\u2019appel en attente pendant que le personnel termine avec un client. La prochaine personne disponible le r\u00e9cup\u00e8re \u2014 depuis n\u2019importe o\u00f9 sur le plancher.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--slate\">\n\t\t\t\t\t\t<div class=\"bp-cpk-scene-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-cpk-scene\">\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-top\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-icon bp-cpk-scene-icon--slate\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\"\/><line x1=\"3\" y1=\"9\" x2=\"21\" y2=\"9\"\/><line x1=\"9\" y1=\"21\" x2=\"9\" y2=\"9\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-label\">Entrep\u00f4t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-sub\">5 zones \u00b7 1 bureau<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-eyebrow\">En attente \u00b7 Plage 3<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-name\">Fournisseur \u2014 r\u00e9partition UPS<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-card-meta\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-card-target\">Pour : R\u00e9ception<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-cpk-scene-card-dur\">0:55<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-cpk-scene-page\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 11l18-8v18z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span>Interphone <strong>Baie 4<\/strong><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">Entrep\u00f4ts<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">Quand les superviseurs sont sur le plancher, les appels sont mis en attente au lieu de tomber en bo\u00eete vocale. La premi\u00e8re personne \u00e0 atteindre un combin\u00e9 d\u00e9croche.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 6. Cross-sell -->\n\t<section class=\"bp-cpk-cross\" style=\"padding:clamp(48px,7vw,80px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-3);\">Partie de votre syst\u00e8me t\u00e9l\u00e9phonique complet.<\/h2>\n\t\t\t<p class=\"t-body-lg\" style=\"margin:0 0 var(--kb-space-9); color:var(--kb-color-text-subtle); max-width:62ch;\">La mise en attente fonctionne le mieux quand elle est connect\u00e9e au reste de vos outils de communication.<\/p>\n\t\t\t\t<div class=\"bp-cross-sell bp-cross-sell--icons\">\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-pickup\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">phone<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Interception d\u2019appel<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Voyez un appel en attente clignoter ? R\u00e9cup\u00e9rez-le directement depuis votre t\u00e9l\u00e9phone sans composer le num\u00e9ro de plage.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/music-on-hold\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">music<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Musique d\u2019attente<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Les appelants en attente entendent votre musique d\u2019attente personnalis\u00e9e ou vos annonces au lieu du silence.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/paging\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">megaphone<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Interphone<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Mettez l\u2019appel en attente, puis faites un appel g\u00e9n\u00e9ral pour informer l\u2019\u00e9quipe de qui attend et dans quelle plage.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/ring-groups\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">users<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Groupes d\u2019appel<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Acheminez les appels \u00e0 un groupe d\u2019abord. Si personne ne r\u00e9pond, mettez l\u2019appel en attente plut\u00f4t qu\u2019en bo\u00eete vocale.<\/p>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 7. Mid emphatic CTA -->\n\t<section class=\"bp-section-emph\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md bp-section-emph-h\">Gardez les appelants connect\u00e9s.<\/h2>\n\t\t\t<div class=\"bp-section-emph-actions\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 8. Steps -->\n\t<section class=\"bp-cpk-steps\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--block\">\n\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-7);\">D\u00e9marrer en 3 \u00e9tapes.<\/h2>\n\t\t\t\t\t<div class=\"bp-steps-3\">\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Commencer votre essai gratuit<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Configurez votre compte et vos plages d\u2019attente par d\u00e9partement.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Mettre \u00b7 \u26051 vers Plage 1<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">En appel actif, tapez le code de mise en attente. L\u2019appelant passe \u00e0 une plage partag\u00e9e avec musique d\u2019attente.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num bp-steps-3-num--emoji\" aria-hidden=\"true\">\ud83c\udf89<\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">N\u2019importe qui r\u00e9cup\u00e8re<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Faites un appel g\u00e9n\u00e9ral \u00e0 la bonne personne. Elle compose le num\u00e9ro de plage depuis n\u2019importe quel t\u00e9l\u00e9phone \u2014 l\u2019appelant obtient une vraie r\u00e9ponse.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 9. FAQ -->\n\t<section class=\"bp-cpk-faq\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-9);\">Questions fr\u00e9quentes.<\/h2>\n\t\t\t\t<div class=\"bp-faq\">\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce que la mise en attente ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>La mise en attente d\u2019appel place un appel actif dans une plage num\u00e9rot\u00e9e (un \u00ab lot d\u2019attente \u00bb) o\u00f9 tout t\u00e9l\u00e9phone du syst\u00e8me peut le r\u00e9cup\u00e9rer. L\u2019appelant entend la musique d\u2019attente. C\u2019est une fonctionnalit\u00e9 standard du syst\u00e8me VoIP d\u2019EMAK.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Quelle est la diff\u00e9rence entre mise en attente et hold ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>La mise en attente standard garde l\u2019appel sur votre t\u00e9l\u00e9phone \u2014 seul vous pouvez le r\u00e9cup\u00e9rer. La mise en attente partag\u00e9e d\u00e9place l\u2019appel dans une plage que n\u2019importe qui dans le syst\u00e8me peut intercepter depuis tout poste. La mise en attente partag\u00e9e est id\u00e9ale quand vous avez besoin que quelqu\u2019un d\u2019autre prenne l\u2019appel.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Comment r\u00e9cup\u00e9rer un appel en attente ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Composez le num\u00e9ro de plage d\u2019attente depuis tout t\u00e9l\u00e9phone du syst\u00e8me VoIP. L\u2019appel en attente se connecte \u00e0 eux imm\u00e9diatement. EMAK affiche les appels en attente actifs dans le portail pour que votre \u00e9quipe voie ce qui attend.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Combien d\u2019appels peuvent \u00eatre en attente \u00e0 la fois ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>EMAK prend en charge plusieurs plages d\u2019attente. Chaque appel en attente occupe une plage et peut \u00eatre r\u00e9cup\u00e9r\u00e9 depuis tout poste du syst\u00e8me.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">La mise en attente co\u00fbte-t-elle plus cher ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Non \u2014 inclus dans chaque forfait t\u00e9l\u00e9phonique d\u2019affaires EMAK sans frais suppl\u00e9mentaires.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 10. Dark CTA grid -->\n\t\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Choisissez un num\u00e9ro, regardez une d\u00e9mo en direct, ou choisissez un forfait adapt\u00e9 \u00e0 votre \u00e9quipe.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker\">\n\t\t\t\t<div class=\"bp-cta-art-picker-search\">\n\t\t\t\t\t<svg width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\n\t\t\t\t\tArea code 514\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0142<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row bp-cta-art-picker-row--active\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0118<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-check\">\u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0203<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Laval<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-player\">\n\t\t\t\t<span class=\"bp-cta-art-player-chip\">\n\t\t\t\t\t<span class=\"bp-cta-art-player-chip-dot\"><\/span>\n\t\t\t\t\tLive demo\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-play\">\n\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"7 4 21 12 7 20 7 4\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-waveform\" aria-hidden=\"true\">\n\t\t\t\t\t<span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:12px\"><\/span><span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:6px\"><\/span>\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-duration\">3:24<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing\">\n\t\t\t\t<span class=\"bp-cta-art-pricing-tag\">EMAK plan<\/span>\n\t\t\t\t<div class=\"bp-cta-art-pricing-name\">Every feature included<\/div>\n\t\t\t\t<div class=\"bp-cta-art-pricing-price\">\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-amount\">$20<\/span>\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-unit\">CAD \/ extension \/ month<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tUnlimited Canada &amp; US calling\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tAI transcription + recording\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tNo contract \u00b7 30-day trial\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\t<!-- 11. Finale -->\n\t\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":11552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11582","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11582"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11582\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11552"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}