{"id":11586,"date":"2026-05-12T17:39:46","date_gmt":"2026-05-12T22:39:46","guid":{"rendered":"https:\/\/emak.tech\/sondages-vocaux\/"},"modified":"2026-05-12T17:39:46","modified_gmt":"2026-05-12T22:39:46","slug":"sondages-vocaux","status":"publish","type":"page","link":"https:\/\/emak.tech\/fr\/fonctionnalites\/sondages-vocaux\/","title":{"rendered":"Sondages vocaux \u2014 CSAT et NPS post-appel"},"content":{"rendered":"\n<article class=\"bp-mp bp-vsv\">\n\n\t<!-- 1. Hero -->\n\t<section class=\"bp-page-hero\">\n\t\t<div class=\"bp-page-hero-bg\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"bp-page-inner bp-page-hero-inner\">\n\t\t\t<span class=\"bp-page-tag\">\n\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M18 20V10\"\/><path d=\"M12 20V4\"\/><path d=\"M6 20v-6\"\/><\/svg>\n\t\t\t\tSondages vocaux\t\t\t<\/span>\n\t\t\t<div class=\"bp-page-hero-grid\">\n\t\t\t\t<div>\n\t\t\t\t\t<h1 class=\"t-display-xl\">Mesurez la satisfaction client pendant que l\u2019exp\u00e9rience est fra\u00eeche.<\/h1>\n\t\t\t\t\t<p class=\"t-body-lg bp-page-hero-sub\" style=\"margin-top:var(--kb-space-5);\">Sondages post-appel automatis\u00e9s qui captent la r\u00e9troaction par clavier \u2014 avec des taux de r\u00e9ponse nettement sup\u00e9rieurs au courriel.<\/p>\n\t\t\t\t\t<div class=\"bp-vsv-hero-actions\">\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-vsv-hero-trust\">\n\t\t\t\t\t\t\t<div class=\"bp-trust-line\">\n\t\t\t\t\t<span class=\"bp-trust-line-avatars bp-avatar-stack\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-03.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-05.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-w-06.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span><span class=\"bp-avatar bp-avatar--xs\"><img src=\"https:\/\/emak.tech\/wp-content\/themes\/bplus\/images\/avatars\/avatar-m-02.jpg\" alt=\"Avatar utilisateur\" loading=\"lazy\" decoding=\"async\" \/><\/span>\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-trust-line-text\">Adopt\u00e9 par <strong>1 000+<\/strong> entreprises canadiennes \u00b7 <strong>5 000+<\/strong> utilisateurs<\/span>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-page-hero-aside\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--hero bp-card-mock--teal\">\n\t\t\t\t\t\t\t<div class=\"bp-vsv-mock\">\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-phone\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-phone-status\">\n\t\t\t\t\t\t\t\t\t\t<span>10:42<\/span>\n\t\t\t\t\t\t\t\t\t\t<span>87%<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-call-ended\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-call-ended-icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-call-ended-text\">\n\t\t\t\t\t\t\t\t\t\t\t<strong>Appel termin\u00e9<\/strong>\n\t\t\t\t\t\t\t\t\t\t\tS\u00e9bastien \u00b7 Soutien\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-call-ended-dur\">04:18<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-prompt\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-prompt-eyebrow\">\n\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\t\tSondage \u00e9clair\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<p class=\"bp-vsv-prompt-q\">\u00c0 quel point \u00eates-vous satisfait ? 1 (faible) \u00e0 5 (excellent).<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-keys\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-key\"><span>1<\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-key\"><span>2<\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-key\"><span>3<\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-key\"><span>4<\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-key bp-vsv-key--selected\"><span>5<\/span><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-response\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\tCaptur\u00e9 \u00b7 5\/5\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 2. Post-hero strip -->\n\t<section class=\"bp-vsv-prehero-strip\">\n\t\t<div class=\"bp-page-inner bp-vsv-prehero-strip-inner\">\n\t\t\t<p class=\"bp-vsv-prehero-stat\">\n\t\t\t\tLes sondages par courriel ont en moyenne des taux de r\u00e9ponse de <strong>15-25 %<\/strong>. Les sondages vocaux post-appel atteignent jusqu\u2019\u00e0 <strong>70 %<\/strong> de compl\u00e9tion chez les participants \u2014 la r\u00e9troaction pendant que l\u2019appel est frais.\t\t\t<\/p>\n\t\t\t\t<span class=\"bp-price-anchor\">\n\t\t<svg viewBox=\"0 0 24 24\" width=\"14\" height=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6L9 17l-5-5\"\/><\/svg>\n\t\tInclus dans chaque forfait \u2014 \u00e0 partir de <a href=\"\/pricing\/\"><span class=\"bp-price-anchor-amount\">20 $<\/span><\/a>\/\/ poste \/ mois.\t<\/span>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 3. Logo wall -->\n\t<section class=\"bp-vsv-logos\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(8px,1vw,16px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t\t<div class=\"bp-logo-wall\" aria-label=\"Adopt\u00e9 par les entreprises canadiennes\">\n\t\t<div class=\"bp-logo-wall-track\">\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/second-cup-logo-200px.png\" alt=\"Second Cup\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/Thai_Express_Canada_logo.svg_-1024x194.png\" alt=\"Thai Express\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/mucho-burrito-logo-200px.png\" alt=\"Mucho Burrito\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/baton-rouge-logo-fr.png\" alt=\"B\u00e2ton Rouge\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/notre-boef-de-grace-logo-200px.png\" alt=\"Notre B\u0153uf de Gr\u00e2ce\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"bp-logo-wall-item\" aria-hidden=\"false\">\n\t\t\t\t\t\t\t\t\t<picture><source srcset=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png.webp\" type=\"image\/webp\"><img src=\"\/wp-content\/uploads\/2019\/09\/cirka-logo-200px.png\" alt=\"Cirka\" loading=\"lazy\" decoding=\"async\" \/><\/picture>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 4. Deep showcase \u2014 Built-in analytics responses dashboard -->\n\t<section class=\"bp-vsv-showcase-1\" style=\"padding:clamp(56px,8vw,96px) 0 clamp(40px,6vw,72px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--showcase\">\n\t\t\t\t<div class=\"bp-callout-copy\">\n\t\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-5);\">Analytique int\u00e9gr\u00e9e. Li\u00e9e \u00e0 l\u2019appel.<\/h2>\n\t\t\t\t\t<p class=\"t-body-lg\" style=\"margin:0 0 var(--kb-space-4); color:var(--kb-color-text-subtle);\">Taux de r\u00e9ponse, distributions de scores, tendances de satisfaction et r\u00e9partitions par question \u2014 tout dans le portail EMAK. Connectez les scores aux agents qui ont g\u00e9r\u00e9 les appels.<\/p>\n\t\t\t\t\t<p class=\"t-body-lg\" style=\"margin:0; color:var(--kb-color-text-subtle);\">G\u00e9n\u00e9rez des invites de sondage instantan\u00e9ment avec le <a href=\"\/fr\/fonctionnalites\/studio-vocal-ia\/\">studio vocal IA<\/a> en 45+ langues.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-callout-media\">\n\t\t\t\t\t<div class=\"bp-card bp-card--showcase bp-card--showcase-blue\">\n\t\t\t\t\t\t<div class=\"bp-card-showcase-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-vsv-resp\">\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-head\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-title\">R\u00e9ponses au sondage<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-meta\">7 derniers jours<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-summary\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-summary-stat\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-summary-num bp-vsv-resp-summary-num--score\">4.6<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-summary-label\">CSAT moy.<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-summary-divider\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-summary-stat\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-summary-num bp-vsv-resp-summary-num--rate\">68%<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-summary-label\">Ach\u00e8vement<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-summary-divider\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-summary-stat\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-summary-num\">214<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-summary-label\">R\u00e9ponses<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-agent\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-avatar bp-vsv-resp-avatar--a\">SC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-name\">S\u00e9bastien C\u00f4t\u00e9<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-call\">Appel n\u00ba 4082 \u00b7 Aujourd\u2019hui<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-q\">CSAT<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-score bp-vsv-resp-score--high\">5\/5<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-agent\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-avatar bp-vsv-resp-avatar--b\">JL<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-name\">Jason Lee<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-call\">Appel n\u00ba 4080 \u00b7 Aujourd\u2019hui<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-q\">NPS<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-score bp-vsv-resp-score--high\">9\/10<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-agent\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-avatar bp-vsv-resp-avatar--c\">MT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-name\">Marie Tremblay<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-call\">Appel n\u00ba 4076 \u00b7 Aujourd\u2019hui<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-q\">R\u00e9solu ?<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-score bp-vsv-resp-score--mid\">Non<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-agent\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-avatar bp-vsv-resp-avatar--a\">SC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-name\">S\u00e9bastien C\u00f4t\u00e9<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-vsv-resp-call\">Appel n\u00ba 4072 \u00b7 Hier<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-q\">CSAT<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-resp-score bp-vsv-resp-score--high\">4\/5<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 5. 3-up survey types -->\n\t<section class=\"bp-vsv-types\" style=\"padding:clamp(40px,6vw,72px) 0 clamp(40px,6vw,72px);\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-3); text-align:center;\">Mesurer ce qui compte.<\/h2>\n\t\t\t<p class=\"t-body-lg\" style=\"margin:0 auto var(--kb-space-9); color:var(--kb-color-text-subtle); text-align:center; max-width:62ch;\">V\u00e9rifiez la satisfaction, mesurez la loyaut\u00e9 ou demandez simplement si le probl\u00e8me a \u00e9t\u00e9 r\u00e9solu \u2014 et connectez chaque score \u00e0 l\u2019agent et \u00e0 l\u2019appel.<\/p>\n\t\t\t<div class=\"bp-feature-grid bp-feature-grid--3\">\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--orange\">\n\t\t\t\t\t\t<div class=\"bp-vsv-type-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-vsv-type\">\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-eyebrow\">CSAT<\/div>\n\t\t\t\t\t\t\t\t<p class=\"bp-vsv-type-q\">Sur une \u00e9chelle de 1 \u00e0 5, \u00e0 quel point \u00eates-vous satisfait ?<\/p>\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-scale\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">1<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">2<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">3<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">4<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step bp-vsv-type-step--selected\">5<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-result\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span>Moyenne : <strong>4.6 \/ 5<\/strong><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">CSAT<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">\u00ab Sur une \u00e9chelle de 1 \u00e0 5, \u00e0 quel point \u00eates-vous satisfait ? \u00bb V\u00e9rifiez la satisfaction apr\u00e8s chaque appel de soutien.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--purple\">\n\t\t\t\t\t\t<div class=\"bp-vsv-type-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-vsv-type\">\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-eyebrow\">NPS<\/div>\n\t\t\t\t\t\t\t\t<p class=\"bp-vsv-type-q\">Quelle est votre probabilit\u00e9 de nous recommander ?<\/p>\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-scale bp-vsv-type-scale--nps\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">0<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">1<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">2<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">3<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">4<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">5<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">6<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">7<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">8<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step bp-vsv-type-step--selected\">9<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-step\">10<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-result\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"3 17 9 11 13 15 21 7\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span>NPS : <strong>+62<\/strong><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">NPS<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">\u00ab Quelle est votre probabilit\u00e9 de nous recommander ? \u00bb Mesurez la loyaut\u00e9 au moment parfait.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"bp-card bp-card--feature\">\n\t\t\t\t\t<div class=\"bp-card-mock bp-card-mock--green\">\n\t\t\t\t\t\t<div class=\"bp-vsv-type-mock\">\n\t\t\t\t\t\t\t<div class=\"bp-vsv-type\">\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-eyebrow\">Qualit\u00e9 du service<\/div>\n\t\t\t\t\t\t\t\t<p class=\"bp-vsv-type-q\">Votre probl\u00e8me a-t-il \u00e9t\u00e9 r\u00e9solu aujourd\u2019hui ?<\/p>\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-binary\">\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-binary-btn bp-vsv-type-binary-btn--yes\">\n\t\t\t\t\t\t\t\t\t\tOui (1)\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"bp-vsv-type-binary-btn\">\n\t\t\t\t\t\t\t\t\t\tNon (2)\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bp-vsv-type-result\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span>Taux de r\u00e9solution : <strong>88%<\/strong><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-card-body\">\n\t\t\t\t\t\t<h3 class=\"bp-card-h\">Qualit\u00e9 du service<\/h3>\n\t\t\t\t\t\t<p class=\"bp-card-p\">\u00ab Votre probl\u00e8me a-t-il \u00e9t\u00e9 r\u00e9solu aujourd\u2019hui ? \u00bb Sachez imm\u00e9diatement si votre \u00e9quipe r\u00e8gle les probl\u00e8mes ou se contente de g\u00e9rer les appels.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 6. Cross-sell -->\n\t<section class=\"bp-vsv-cross\" style=\"padding:clamp(48px,7vw,80px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-3);\">Partie de votre syst\u00e8me t\u00e9l\u00e9phonique complet.<\/h2>\n\t\t\t<p class=\"t-body-lg\" style=\"margin:0 0 var(--kb-space-9); color:var(--kb-color-text-subtle); max-width:62ch;\">Les sondages vocaux livrent le plus de valeur quand ils sont connect\u00e9s aux outils que votre \u00e9quipe utilise d\u00e9j\u00e0.<\/p>\n\t\t\t\t<div class=\"bp-cross-sell bp-cross-sell--icons\">\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-center\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">users<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Centre d\u2019appels et files<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">D\u00e9clenchez des sondages automatiquement apr\u00e8s les appels en file pour mesurer la qualit\u00e9 du soutien.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/call-monitoring\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">headphones<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Coaching d\u2019appel en direct<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Les scores de sondage faibles signalent des occasions de coaching. Les superviseurs peuvent r\u00e9viser l\u2019appel et coacher l\u2019agent.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/analytics\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">chart<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Rapports et analytique<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">Combinez les scores de sondage avec le volume d\u2019appels, le temps de traitement et les donn\u00e9es de r\u00e9solution pour un tableau complet.<\/p>\n\t\t\t\t\t<\/a>\n\t\t\t<a class=\"bp-cross-sell-card\" href=\"\/features\/ai-voice-studio\/\">\n\t\t\t\t\t\t\t<span class=\"bp-cross-sell-card-icon\" aria-hidden=\"true\">sparkles<\/span>\n\t\t\t\t\t\t<span class=\"bp-cross-sell-card-h\">Studio vocal IA<\/span>\n\t\t\t\t\t\t\t<p class=\"bp-cross-sell-card-p\">G\u00e9n\u00e9rez des invites de sondage professionnelles en anglais, fran\u00e7ais ou toute autre des 45+ langues sans engager un com\u00e9dien voix.<\/p>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 7. Mid emphatic CTA -->\n\t<section class=\"bp-section-emph\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md bp-section-emph-h\">Entendez ce que vos clients pensent vraiment.<\/h2>\n\t\t\t<div class=\"bp-section-emph-actions\">\n\t\t\t\t<a class=\"bp-btn bp-btn--primary bp-btn--lg\" href=\"\/request-a-callback\/\">Commencer votre essai gratuit de 30 jours<\/a>\n\t\t\t\t<a class=\"bp-btn bp-btn--secondary bp-btn--lg\" href=\"\/contact\/\">Parler aux ventes<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 8. Steps -->\n\t<section class=\"bp-vsv-steps\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<div class=\"bp-callout bp-callout--block\">\n\t\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-7);\">D\u00e9marrer en 3 \u00e9tapes.<\/h2>\n\t\t\t\t\t<div class=\"bp-steps-3\">\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Choisir votre question<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Choisissez CSAT (1-5), NPS (0-10) ou oui\/non personnalis\u00e9 \u2014 ou les trois pour diff\u00e9rents types d\u2019appels.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">G\u00e9n\u00e9rer le texte<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Tapez la question dans le studio vocal IA, choisissez une voix et assignez \u00e0 vos files ou flux d\u2019appels.<\/p>\n\t\t<\/div>\n\t\t\t<div class=\"bp-steps-3-item\">\n\t\t\t\t\t\t\t<span class=\"bp-steps-3-num bp-steps-3-num--emoji\" aria-hidden=\"true\">\ud83c\udf89<\/span>\n\t\t\t\t\t\t<h3 class=\"bp-steps-3-h\">Voyez les scores arriver<\/h3>\n\t\t\t<p class=\"bp-steps-3-p\">Les r\u00e9ponses apparaissent dans le portail li\u00e9es \u00e0 l\u2019appel et \u00e0 l\u2019agent, pr\u00eates \u00e0 l\u2019action.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<!-- 9. FAQ -->\n\t<section class=\"bp-vsv-faq\" style=\"padding:clamp(56px,8vw,96px) 0;\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"t-display-md\" style=\"margin:0 0 var(--kb-space-9);\">Questions fr\u00e9quentes.<\/h2>\n\t\t\t\t<div class=\"bp-faq\">\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Qu\u2019est-ce qu\u2019un sondage post-appel ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Un sondage post-appel est une question automatis\u00e9e jou\u00e9e \u00e0 l\u2019appelant imm\u00e9diatement apr\u00e8s la fin de l\u2019appel. L\u2019appelant r\u00e9pond en appuyant sur une touche. EMAK capte la r\u00e9ponse et la lie au dossier d\u2019appel pour les rapports.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Comment les sondages vocaux se comparent-ils aux sondages par courriel ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Les sondages vocaux captent la r\u00e9troaction pendant que l\u2019exp\u00e9rience est encore fra\u00eeche \u2014 en quelques secondes de l\u2019appel. Les sondages par courriel sont retard\u00e9s et facilement ignor\u00e9s. Les sondages vocaux post-appel atteignent typiquement des taux de compl\u00e9tion beaucoup plus \u00e9lev\u00e9s que les alternatives par courriel.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Puis-je mesurer le NPS avec des sondages vocaux ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Oui. Configurez une question Net Promoter Score (\u00ab Sur une \u00e9chelle de 0 \u00e0 10, quelle est votre probabilit\u00e9 de nous recommander ? \u00bb) et EMAK calcule automatiquement votre NPS \u00e0 partir des r\u00e9ponses.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Puis-je voir quel agent a g\u00e9r\u00e9 l\u2019appel ayant re\u00e7u une r\u00e9ponse au sondage ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Oui \u2014 les r\u00e9ponses au sondage sont li\u00e9es au dossier d\u2019appel, y compris l\u2019agent qui a g\u00e9r\u00e9 l\u2019appel. Utilisez ces donn\u00e9es pour identifier les meilleurs et les occasions de coaching.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t\t<details class=\"bp-faq-item\">\n\t\t\t<summary>\n\t\t\t\t<span class=\"bp-faq-q\">Les sondages vocaux co\u00fbtent-ils plus cher ?<\/span>\n\t\t\t\t<span class=\"bp-faq-chevron\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" width=\"22\" height=\"22\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"bp-faq-a\"><div><p>Non \u2014 inclus dans chaque forfait t\u00e9l\u00e9phonique d\u2019affaires EMAK sans frais suppl\u00e9mentaires.<\/p><\/div><\/div>\n\t\t<\/details>\n\t\t<\/div>\n\t\t\t<\/div>\n\t<\/section>\n\n\t<!-- 10. Dark CTA grid -->\n\t\t<section class=\"bp-cta-grid\">\n\t\t<div class=\"bp-page-inner\">\n\t\t\t<h2 class=\"bp-cta-grid-h\">\n\t\t\t\t<span class=\"bp-cta-grid-strong\">Pr\u00eat \u00e0 vous lancer ?<\/span>\n\t\t\t\t<span class=\"bp-cta-grid-sub\">Choisissez un num\u00e9ro, regardez une d\u00e9mo en direct, ou choisissez un forfait adapt\u00e9 \u00e0 votre \u00e9quipe.<\/span>\n\t\t\t<\/h2>\n\t\t\t<div class=\"bp-cta-grid-cards\">\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/services\/business-phone-system\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker\">\n\t\t\t\t<div class=\"bp-cta-art-picker-search\">\n\t\t\t\t\t<svg width=\"11\" height=\"11\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\n\t\t\t\t\tArea code 514\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0142<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row bp-cta-art-picker-row--active\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0118<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Montreal<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-check\">\u2713<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-picker-row\">\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-num\">(514) 555-0203<\/span>\n\t\t\t\t\t\t\t<span class=\"bp-cta-art-picker-city\">Laval<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Choisir un nouveau num\u00e9ro<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">ou transf\u00e9rer le v\u00f4tre<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/request-a-callback\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-player\">\n\t\t\t\t<span class=\"bp-cta-art-player-chip\">\n\t\t\t\t\t<span class=\"bp-cta-art-player-chip-dot\"><\/span>\n\t\t\t\t\tLive demo\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-play\">\n\t\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><polygon points=\"7 4 21 12 7 20 7 4\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-waveform\" aria-hidden=\"true\">\n\t\t\t\t\t<span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:12px\"><\/span><span style=\"height:6px\"><\/span><span style=\"height:9px\"><\/span><span style=\"height:4px\"><\/span><span style=\"height:7px\"><\/span><span style=\"height:11px\"><\/span><span style=\"height:5px\"><\/span><span style=\"height:8px\"><\/span><span style=\"height:10px\"><\/span><span style=\"height:6px\"><\/span>\t\t\t\t<\/span>\n\t\t\t\t<span class=\"bp-cta-art-player-duration\">3:24<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir une d\u00e9mo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">pour commencer avec EMAK<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<a class=\"bp-cta-card\" href=\"\/pricing\/\">\n\t\t\t\t\t<div class=\"bp-cta-card-art\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing\">\n\t\t\t\t<span class=\"bp-cta-art-pricing-tag\">EMAK plan<\/span>\n\t\t\t\t<div class=\"bp-cta-art-pricing-name\">Every feature included<\/div>\n\t\t\t\t<div class=\"bp-cta-art-pricing-price\">\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-amount\">$20<\/span>\n\t\t\t\t\t<span class=\"bp-cta-art-pricing-unit\">CAD \/ extension \/ month<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tUnlimited Canada &amp; US calling\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tAI transcription + recording\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-art-pricing-feat\">\n\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n\t\t\t\t\t\tNo contract \u00b7 30-day trial\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"bp-cta-card-body\">\n\t\t\t\t\t\t<div class=\"bp-cta-card-body-text\">\n\t\t\t\t\t\t\t<div class=\"bp-cta-card-h\">Voir les tarifs<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bp-cta-card-sub\">choisir un forfait et commencer<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bp-cta-card-arrow\" aria-hidden=\"true\">\u2192<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\t<!-- 11. Finale -->\n\t\t<section class=\"bp-finale\">\n\t\t<div class=\"bp-page-inner bp-finale-grid\">\n\t\t\t<h2 class=\"bp-finale-h\">Ne manquez plus jamais<br>un appel ni un client.<\/h2>\n\t\t\t<div class=\"bp-finale-actions\">\n\t\t\t\t<a class=\"bp-finale-cta bp-finale-cta--primary\" href=\"\/request-a-callback\/\">\n\t\t\t\t\tR\u00e9server une d\u00e9mo\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t<a class=\"bp-finale-cta\" href=\"\/contact\/\">\n\t\t\t\t\tParler aux ventes\t\t\t\t\t<span class=\"bp-finale-cta-arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M13 5l7 7-7 7\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n<\/article>\n\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":11552,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11586","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/comments?post=11586"}],"version-history":[{"count":0,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11586\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/pages\/11552"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=11586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}