{"id":8492,"date":"2020-11-11T18:22:39","date_gmt":"2020-11-11T23:22:39","guid":{"rendered":"https:\/\/emak.tech\/support\/renvoi-dappel\/"},"modified":"2020-11-11T18:48:12","modified_gmt":"2020-11-11T23:48:12","slug":"renvoi-dappel","status":"publish","type":"support","link":"https:\/\/emak.tech\/fr\/support\/renvoi-dappel\/","title":{"rendered":"Comment utiliser le renvoi d&#8217;appel"},"content":{"rendered":"\n<p><span class=\"has-inline-color has-vivid-cyan-blue-color\">Le renvoi d&#8217;appel vous permet de transf\u00e9rer les appels entrants vers un autre poste ou vers n&#8217;importe quel num\u00e9ro de t\u00e9l\u00e9phone externe.<\/span><\/p>\n\n\n\n<p>Il existe deux fa\u00e7ons d&#8217;activer le renvoi d&#8217;appel:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u00c0 partir du portail en ligne EMAK<\/li><li>\u00c0 partir de votre t\u00e9l\u00e9phone EMAK<\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c0 partir de votre t\u00e9l\u00e9phone EMAK<\/h3>\n\n\n\n<p>Pour activer le renvoi d&#8217;appel permanent:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Composez le * 72[phone number]<\/li><li>\u00c9coutez le message confirmant que le renvoi d&#8217;appel a \u00e9t\u00e9 activ\u00e9.<\/li><\/ul>\n\n\n\n<p>Pour d\u00e9sactiver le renvoi d&#8217;appel:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Composez le * 73<\/li><li>\u00c9coutez le message confirmant que le renvoi d&#8217;appel a \u00e9t\u00e9 annul\u00e9.<\/li><\/ul>\n\n\n\n<p>Vous pouvez contacter le support EMAK et nous pouvons configurer les *72[phone number] et *73 sur des touches raccourci de ligne de votre t\u00e9l\u00e9phone, ce qui vous facilitera en tant qu&#8217;utilisateur l&#8217;activation et la d\u00e9sactivation du renvoi d&#8217;appel avec le bouton.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u00c0 partir du portail en ligne EMAK<\/strong><\/h3>\n\n\n\n<p><strong>Pr\u00e9requis:<\/strong> pour commencer, vous devez d&#8217;abord vous <a href=\"https:\/\/emak.tech\/fr\/support\/comment-se-connecter-au-portail-telephonique\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">connecter<\/a> au portail. Vous aurez besoin d&#8217;un nom d&#8217;utilisateur et d&#8217;un mot de passe. Si vous ne les avez pas, contactez-nous au 514-4000-226 et un membre de l&#8217;\u00e9quipe de soutien technique EMAK Talk se fera un plaisir de vous aider.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"470\" src=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-1-1024x470.png\" alt=\"\" class=\"wp-image-8496\" srcset=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-1-1024x470.png 1024w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-1-300x138.png 300w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-1-768x352.png 768w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-1-200x92.png 200w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-1-250x115.png 250w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-1-600x275.png 600w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-1.png 1123w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>Une fois connect\u00e9, cliquez sur <strong>Acheminement des appels &gt; Renvoi d&#8217;appel<\/strong><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"437\" src=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-2-1024x437.png\" alt=\"\" class=\"wp-image-8498\" srcset=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-2-1024x437.png 1024w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-2-300x128.png 300w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-2-768x328.png 768w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-2-200x85.png 200w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-2-250x107.png 250w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-2-600x256.png 600w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-2.png 1123w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>Cliquez sur le bouton <strong>Modifier<\/strong> l&#8217;extension<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"137\" src=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-3-1024x137.png\" alt=\"\" class=\"wp-image-8500\" srcset=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-3-1024x137.png 1024w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-3-300x40.png 300w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-3-768x103.png 768w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-3-200x27.png 200w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-3-250x33.png 250w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-3-600x80.png 600w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-3.png 1129w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Vous disposez de quatre options de transfert dans le portail:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Renvoi d&#8217;appel:<\/strong> renvoi permanent qui transf\u00e9rera toujours tous les appels vers ce num\u00e9ro lorsqu&#8217;il est activ\u00e9.<\/li><li><strong>Sur occup\u00e9:<\/strong> transf\u00e8re automatiquement les appels vers ce num\u00e9ro si vous \u00eates occup\u00e9.<\/li><li><strong>Pas de r\u00e9ponse:<\/strong> transf\u00e8re automatiquement les appels si vous rejetez l&#8217;appel, \u00eates sur NPD ou ne r\u00e9pondez pas \u00e0 l&#8217;appel.<\/li><li><strong>Non enregistr\u00e9:<\/strong> au cas o\u00f9 vos t\u00e9l\u00e9phones seraient hors ligne pour quelque raison que ce soit (non branch\u00e9, pas d&#8217;alimentation, pas d&#8217;Internet), vos appels seront automatiquement transf\u00e9r\u00e9s.<\/li><\/ol>\n\n\n\n<p>Vous avez l&#8217;option \u00abSuivez-moi\u00bb o\u00f9 vous pouvez ajouter votre num\u00e9ro de t\u00e9l\u00e9phone cellulaire pour sonner simultan\u00e9ment avec votre poste si vous n&#8217;\u00eates pas au bureau. <\/p>\n\n\n\n<p><span class=\"has-inline-color has-vivid-red-color\">si vous choisissez l&#8217;option suivez-moi, assurez-vous d&#8217;ajouter tous les num\u00e9ros que vous souhaitez sonner, y compris votre num\u00e9ro de poste. Si vous n&#8217;ajoutez pas votre num\u00e9ro de poste, votre t\u00e9l\u00e9phone de bureau ne sonnera pas.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"476\" src=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-4-1024x476.png\" alt=\"\" class=\"wp-image-8502\" srcset=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-4-1024x476.png 1024w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-4-300x139.png 300w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-4-768x357.png 768w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-4-200x93.png 200w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-4-250x116.png 250w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-4-600x279.png 600w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/renvoi-dappel-4.png 1125w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"template":"","support-category":[210],"class_list":["post-8492","support","type-support","status-publish","hentry","support-category-fonctionnalites"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support\/8492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":4,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support\/8492\/revisions"}],"predecessor-version":[{"id":8506,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support\/8492\/revisions\/8506"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=8492"}],"wp:term":[{"taxonomy":"support-category","embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support-category?post=8492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}