{"id":8894,"date":"2020-12-04T14:28:44","date_gmt":"2020-12-04T19:28:44","guid":{"rendered":"https:\/\/emak.tech\/support\/comment-utiliser-lenregistrement-des-appels\/"},"modified":"2021-07-28T12:19:42","modified_gmt":"2021-07-28T17:19:42","slug":"comment-utiliser-lenregistrement-des-appels","status":"publish","type":"support","link":"https:\/\/emak.tech\/fr\/support\/comment-utiliser-lenregistrement-des-appels\/","title":{"rendered":"Comment utiliser l&#8217;enregistrement des appels"},"content":{"rendered":"<p>EMAK Telecom inclut l&#8217;enregistrement des appels avec tous nos forfaits Business Phone System gratuitement. Les appels peuvent \u00eatre enregistr\u00e9s automatiquement ou manuellement et sont enregistr\u00e9s sur notre serveur. <strong>Cette fonctionnalit\u00e9 n\u00e9cessite un consentement \u00e9crit pour \u00eatre activ\u00e9e.<\/strong> Il n&#8217;est pas activ\u00e9 par d\u00e9faut.<\/p>\n<p>Par d\u00e9faut, nous conserverons vos enregistrements pendant 90 jours.<br \/>En option, vous pouvez acheter un module compl\u00e9mentaire pour stocker les enregistrements pendant 7 ans.<\/p>\n<p><b>Pr\u00e9requis:<\/b> pour commencer, vous devez d&#8217;abord vous <a href=\"https:\/\/emak.tech\/fr\/support\/comment-se-connecter-au-portail-telephonique\/\" target=\"_blank\" rel=\"noopener noreferrer\">connecter<\/a> au portail. Vous aurez besoin d&#8217;un nom d&#8217;utilisateur et d&#8217;un mot de passe. Si vous ne les avez pas, contactez-nous au 514-4000-226 et un membre de l&#8217;\u00e9quipe de soutien technique EMAK Talk se fera un plaisir de vous aider.<\/p>\n<div> <\/div>\n\n<ol class=\"wp-block-list\"><li>Une fois connect\u00e9, cliquez sur <strong>Rapports | Historique d&#8217;appels<\/strong><\/li><\/ol>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"943\" height=\"623\" src=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/puffs.jpg\" alt=\"\" class=\"wp-image-8315\" srcset=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/puffs.jpg 943w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/puffs-300x198.jpg 300w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/puffs-768x507.jpg 768w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/puffs-200x132.jpg 200w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/puffs-250x165.jpg 250w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/11\/puffs-600x396.jpg 600w\" sizes=\"auto, (max-width: 943px) 100vw, 943px\" \/><\/figure>\n\n<p>2- Dans la page Historique d&#8217;appels, sous Enregistrement, vous pouvez \u00e9couter ou t\u00e9l\u00e9charger les enregistrements.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"347\" src=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3-1024x347.jpg\" alt=\"\" class=\"wp-image-7768\" srcset=\"https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3-1024x347.jpg 1024w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3-250x85.jpg 250w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3-600x204.jpg 600w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3-300x102.jpg 300w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3-768x261.jpg 768w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3-1536x521.jpg 1536w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3-200x68.jpg 200w, https:\/\/emak.tech\/wp-content\/uploads\/2020\/04\/02-3.jpg 1701w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"template":"","support-category":[210],"class_list":["post-8894","support","type-support","status-publish","hentry","support-category-fonctionnalites"],"_links":{"self":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support\/8894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":4,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support\/8894\/revisions"}],"predecessor-version":[{"id":9727,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support\/8894\/revisions\/9727"}],"wp:attachment":[{"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/media?parent=8894"}],"wp:term":[{"taxonomy":"support-category","embeddable":true,"href":"https:\/\/emak.tech\/fr\/wp-json\/wp\/v2\/support-category?post=8894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}