When Should You Upgrade Your Phone System?

If you are planning on upgrading your phone system, you will need to answer some, if not all, of these important questions such as ‘Is it the right time to upgrade?’, ‘Will upgrading make any difference to my business?’, ‘Will the hassle be worth it?’, ‘Am I missing out on anything important if I do not upgrade my phone system?’ We, at Emak Telecom, have put together the ultimate guide to help you decide whether you should replace your legacy phone system with a modern one or not. Here it goes!

1. Your Phone System Costs a Lot

If you find your phone bill is high, then upgrading your business phone system to Voice over IP (VoIP) will be a hassle-free, cost-saving win. The cost of a legacy business phone system adds up because of on-site equipment, maintenance, licensing, technicians, new phone lines and international calls. A landline business phone system in Montreal or Laval will cost you approximately $50 per line every month and generally only includes local calls. Based on your requirements and the business telephone service provider that you choose (cough cough, Emak Telecom), a VoIP phone system will cost you less than $45 per line and you will be able to determine exactly what your bill will be every month. Once cost, everything included!

2. Your Phone System Has Become Obsolete

Not only is it costly to maintain but it also relies on technology that will become outdated very soon. Every time there is equipment failure, it will get more difficult to find replacement parts and a trust worthy technician who can handle the fix, the first time. It will also become challenging for you to find new technology solutions to add to your tech stack if your phone system is running so far behind. They will not be compatible and it will cause you a lot of stress and frustration.

3. Your Phone System Cannot Grow with Your Business

If your company is growing or expanding rapidly to new locations across Canada and the united States you are ready for a brand-new business phone system. It does not make any sense to hold onto a phone system that does not grow with your business. VoIP adjusts with your business as it expands and develops. Adding new phone lines and users can be done easily with a few clicks. You also have the opportunity to add call features to cater to busier seasons. You cannot find this kind of flexibility with legacy phone systems. They often nickel and dime you for everything and they are very strict about their packages.

4. Your Business Phone System Lacks Essential Features

You might be satisfied with the functions of your current business phone system. After all, it is all about receiving and making phone calls and you may think that it works just fine. But you need to consider the features that come with cloud telephony can take the productivity of your business to the next level. It is not only about the phone calls but also about everything that takes place over the phone systems. There are so many features and options with telephony!

Some examples are:

  • Call recording
  • Call Intercept
  • Digital receptionist / Auto attendant
  • Customized music on hold
  • Promotions while clients on hold
  • Voicemail to email
  • Electronic Fax
  • Mobility via Smart phone app and windows application. (freedom to work from anywhere in the world)
  • & much much more…

5. Your Phone System Is Vulnerable to Interruption

If your business phone system is down, will you be able to keep working? Will your clients still be able to get what they need from you easily? If not, then it means that every phone system interruption causes frustration for your clients and affects your sales negatively. Natural disasters such as power failures, hurricanes, earthquakes or floods, outdated infrastructure, and old equipment can all put your legacy phone system out of the game. VoIP provides a level of disaster recovery capabilities that traditional phone systems cannot match, especially because phone numbers can automatically be forward to your cell phones as a backup.

6. Your Phone System Is Essential for Your Business

On a scale of 1 to 10, how crucial is your phone system for the success of your business? If you use a phone system to provide customer service, close sales, take reservations, delight your customers, talk to prospects and collaborate with your colleagues, you are probably at a 10. Basically, your phone system is what makes or breaks your business, your customer loyalty and your chance of bringing in new revenue. If you cannot operate your business without your phone system, you must get the one that you can rely on in all circumstances. On the other hand, if you already have one that does not offer dependability, then it is time to upgrade.

If you are looking for a reliable business telephone service provider, then EMAK Telecom is right for you. With over 85 5-star ratings in Google, we, at the very least deserve a chance. Our technicians and experts offer the best services when it comes to installing, upgrading or troubleshooting your business phone system. Getting a business phone system has never been easier. Call us today!