Solutions · Office & small business

The complete office phone system. From Montréal.

Free installation. Free porting. No contracts. Every feature included. Bilingual Canadian support. EMAK is the office phone system built around how small businesses actually work — and we come to your office to set it up.

5.0 ★ on Google · Trusted by 1,000+ Canadian small businesses

Free installation

Our technicians come to your office, plug in the phones, design your IVR with you, and train your team. Most offices are live in a single visit — no IT consultant required.

Amazing support

Free. Bilingual. Dependable. Dial *611 from any EMAK phone and a Montréal human answers in 31 seconds on average. 94% answer rate over 4,145 calls this year. No phone trees, no offshore.

No contracts

Month-to-month. No cancellation fees. No per-feature surcharges. We don't need lengthy contracts because we're confident you'll stay — the service is that good.

Trusted by professional offices, agencies, retail HQ, and small businesses across Canada

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One phone platform. Every device. Every feature included.

Unlimited lines. Work anywhere. 49 countries free.

Never miss a call thanks to unlimited concurrent lines on every phone. Switch between your desk phone, mobile app, and laptop softphone mid-conversation. Long-distance is a thing of the past — unlimited calling to the US, Canada, and 49 other countries is included in every plan, at no extra cost.

Browse all 41 features
Digital receptionist
Bilingual · designed in 5 min

"Thank you for calling. For sales, press 1. For support, press 2."

1 Sales · ext 201
2 Support · ring group
3 Billing · ext 205

Route customer calls professionally

Greet every caller with a polished bilingual menu. Route to the right person or team in seconds — design the flow visually, change it any time without IT.

Virtual receptionist
Bluetooth sync
Mobile ↔ desk phone
10:4287%
Mobile
WORKEXT 201
Desk
Contacts synced · calls handoff seamlessly

Mobile and desk phone in sync

Sync mobile calls and contacts to your desk phone for a seamless work experience. Walk into the office mid-call and pick up on your desk handset — your customer doesn't notice anything.

Mobile + desk
Voicemail · inbox
3 new · transcribed
L. Bélanger
"Need to review the proposal before Friday..."
2m
New inquiry · 514
"Looking for pricing on your office plan..."
14m
J. Dubois
"Confirming our Tuesday meeting at 10..."
1h

Voicemails in your inbox, as text

Receive every voicemail in your email — both the audio file and a full AI transcription. Prioritize callbacks by urgency. Never listen to a 90-second message just to find the phone number again.

Voicemail to email

Optional add-ons. Transparent prices.

Add-ons that pay for themselves.

We try to include every feature you need in the base plan. A handful of higher-volume options are à la carte — eFax for industries that still run on it, toll-free numbers, conference minutes for multi-party calls. Real prices, billed monthly, add or remove any time. Five local numbers are already included free with every plan.

See full pricing

Free installation. We come to your office.

No IT consultant required. Our technicians visit your office, plug in the phones, design your IVR with you, configure ring groups, train your team, and stay until everything works. Most offices are fully live in a single visit. Numbers port over within 7–14 days — at no charge — so customers keep calling the same number they've always known.

Build your plan

Every feature your office needs — in every plan.

Virtual receptionist

Bilingual IVR routes callers to the right person — no live receptionist needed.

Ring groups

Multiple extensions ring at once — first free person picks up the call.

Call recording + AI transcript

Know exactly what was said. Searchable transcripts for training, dispute resolution, and compliance.

Voicemail to email

Voicemail audio + AI text transcript delivered to your inbox in seconds.

Softphone app

Make and receive office calls from your laptop, browser, or mobile — full business caller ID.

Business texting

Send and receive SMS from your business number — appointment reminders, quick confirmations.

Branded caller ID

Your office name on every outbound call — desk phone, softphone, or mobile.

Reporting & analytics

Calls per extension, answer rates, peak hours — staff your phones based on data.

Business hours routing

Different greeting and routing for after-hours, weekends, and holidays.

Music on hold

Professional hold experience — no silence, no dead air.

$0
in installation fees, porting fees, or per-feature add-ons. The only surprise on your bill is how much you used to overpay.

George helped us choose the right IP phones for our needs. Their business IP telephony is reliable. We will switch over for our second location, and then our satellite offices across Canada.

CM
Centre Medical Decelles
Google Review ★★★★★
What Canadian businesses say

Small offices, agencies, and HQ teams across Canada.

"We've been EMAK's client for over 4 years now. The phone system has always been super reliable. Their prices were extremely competitive and best of all their customer service is like no other."

XH
Xperto Hypothécaire
Google Review

"From the moment we chose EMAK Telecom, we witnessed a remarkable improvement in our communication systems. Their advanced call forwarding and voicemail options have streamlined our communication processes."

SC
Sebastian Castro
Owner · Motoexpress

"They know what they are doing. Always available to help and the services provided is incomparable, especially at that price."

BL
Ben Levine
Google Review
How to order

Three ways to get started.

Call us at (514) 400-0226, email [email protected], or request a callback and we'll get you a quote the same day. Free port-in for your existing numbers, free installation, and full bilingual training included.

No contracts. No installation fees. Bilingual support from Montréal.

*611
Need help? Dial *611 from any EMAK phone — a human answers in 31 seconds on average. 94% answer rate over 4,145 calls this year.
Installation $0 · on-site
Number porting 7–14 days · $0
Contracts None
Cancellation fee $0
Support response 31 sec

Stop overpaying for features your business already needs.

Frequently asked questions.

Can I keep my existing phone number(s)?

Yes, you certainly can. We're able to port all local Canadian numbers and most U.S. numbers. Most local numbers can be transferred within 7 business days from the date of the request. We don't charge any porting fees — it's totally free. Toll-free numbers can also be transferred at no charge, though they sometimes take up to a few weeks.

How is your service different from Bell or Telus?

Compared to traditional carriers, EMAK includes call recording, AI transcription, virtual receptionist, voicemail-to-email, ring groups, business texting, and 40+ more features in every plan — features the legacy carriers charge extra for. We're business and technology specialists, not just a phone company. Our mission is to improve your processes, make you look professional to customers, and save you money compared to traditional services.

How do I know your service is reliable?

EMAK Office was built for business from the ground up. We use our own service every day. Each day we connect thousands of calls from hundreds of customers. Reliability is our number-one priority — our systems are fully redundant and built to achieve "five nines" (99.999%) availability. We also route calls exclusively over prime routes to ensure the best call quality, caller ID, and faxing capability.

Do you support faxing?

Yes. Many VoIP providers try to skirt this issue because faxing over IP is hard to do well. We know how important fax still is for many businesses, so we offer both eFax (send/receive online or from your email) and traditional fax lines using a small telephone adapter. Both work alongside the same system.

How much will it actually cost? Are there any hidden fees?

Our pricing is simple, predictable, and all-inclusive. Our Office Phone System includes every PBX feature in every plan. Optional add-ons (fax, toll-free, conference minutes) have clearly listed monthly prices. The only other fee on your bill is a $1.50/mo mandatory E911 fee for emergency services. Call (514) 400-0226 for a tailored quote.

Do I need to buy new phones?

Not necessarily. Our service is compatible with a wide array of VoIP phones — Yealink, Grandstream, Polycom, Aastra, Cisco, and others. You can also use a free softphone client on your laptop or mobile if you don't want to buy hardware. That said, we also offer extremely competitive rates on new phones, and to get the absolute best experience we recommend our handsets.

Is there any contract? What does it cost to cancel?

No contracts. We're so confident you'll love the service that we don't need to lock you in. There are no cancellation fees or penalties if you cancel for any reason.

Does your service work with alarm systems?

Many customers use our service with alarm systems successfully and reliably through a small telephone adapter we can provide for a nominal fee. That said, due to the critical importance of alarm services, we recommend you follow best practices and guidelines from your alarm system provider.

Can I call 911 from your service?

Yes, absolutely — and you'll be connected with a 911 operator. Due to the importance of emergency services, we include E911 "enhanced 911" service in all our plans. There are important differences between our VoIP emergency service and traditional landline service — please review our full terms of service to understand them.

I'm with another provider and my phones are down. Can you help?

Yes. We can port in your numbers for free. In many cases it's possible to transfer your lines to our network the same business day. Contact our team at (514) 400-0226 to get started immediately.

Never miss a call
or customer.