Enable Bridge Mode on a Bell Home Hub 1000

If you are using your own router, place your Bell modem in bridge mode whenever possible. Bridge mode helps prevent the modem and router from both trying to establish the PPPoE session, which can cause brief internet interruptions.

If the modem is not placed in bridge mode correctly, you may also experience poor performance, double NAT, additional DHCP servers, or other network issues.

The Bell Home Hub 1000 supports a true bridge mode. For small business deployments, EMAK Telecom may recommend this model when possible because it tends to create fewer PPPoE issues than the Home Hub 2000 and Home Hub 3000. Other Home Hub models use a different procedure.

Before You Start

Make sure you have your PPPoE credentials saved before starting. You will need to enter them into your router after resetting the Bell modem.

Enable Bridge Mode on the Bell Home Hub 1000

1. Go to 192.168.2.1 in your web browser.
2. Log in with admin/admin.
3. Click the Wi-Fi settings button.
4. Set the Primary Wi-Fi network to OFF.
5. Set the Guest network to OFF.
6. Hold the brightness and reset buttons for 20 seconds. These are the third button and the reset button.
7. The Power LED will turn purple to indicate that the modem is in bridge mode.

After Bridge Mode Is Enabled

After the modem is in bridge mode, you will no longer be able to access its web interface. To remove the modem from bridge mode, you will need to reset it.