Contact EMAK Telecom Support
There are several ways to reach the EMAK Telecom support team. General support information is available on our contact page. This article provides the specific support contact methods and regular support hours.
Contact Support
Support is available by email, by dialing *611 from an EMAK Telecom phone, or by calling our main phone number.
Send an email to [email protected]. A support ticket will be created in our system so our team can follow up on your request or issue.
*611 from Your EMAK Telecom Phone
If you are using an EMAK Telecom phone, dial *611 to be placed directly into the phone support queue without going through the main phone menu.
Phone
Call (514) 400-0226 and select option 2 for support.
Regular Support Hours
Regular support includes phone support for account changes, configuration changes, and similar requests. EMAK Telecom is closed on major holidays.
| Monday | 8am – 6pm |
|---|---|
| Tuesday | 8am – 6pm |
| Wednesday | 8am – 6pm |
| Thursday | 8am – 6pm |
| Friday | 8am – 5pm |
| Saturday | Closed |
| Sunday | Closed |
Emergency Support
Emergency support is available 24/7/365 for major network outages that impact your EMAK Telecom services.
If you contact support outside regular support hours for changes or non-outage requests, additional service charges may apply. Emergency support is for outages only.