How Do I Pay My EMAK Telecom Bill?

Paying your EMAK Telecom bill is simple, secure and convenient. Choose the payment method that works best for your business, then follow the steps for that method below.

Note: Credit card and bank account payments are made in the EMAK Customer Portal. Cheque, Interac e-Transfer and EFT are arranged with our accounting team.

Paying by credit card or bank account (direct debit)

Billing is built directly into the EMAK Customer Portal, so you manage your invoices and your phone system in one place. Sign in at https://client.emaktalk.com using the username and password provided by your account administrator.

If you have never signed in before, follow our guide on how to log in to the EMAK Customer Portal. If you do not have login credentials or require assistance accessing your account, please contact your administrator or EMAK Telecom Support.

Viewing and paying your invoices

In the Billing section, you can:

• View your Invoices, Payments, Credits and Statement by selecting the corresponding tabs.
• Pay your full outstanding balance or a selected outstanding invoice.

Paying your full outstanding balance

If you have multiple outstanding invoices, you can pay your entire account balance in a single transaction.

1. Click Payments & Cards in the upper-left corner of the screen where your current balance appears.
2. Select Make a Payment.
3. A drop-down menu will display all outstanding invoices associated with your account that are included in the balance being paid.
4. Select your preferred payment method, either credit card or direct debit.

If you would like future subscription invoices to be paid automatically, select Use this method for automatic payments. You will then be able to choose which subscriptions you would like to enroll in automatic payments.

When you are ready to proceed, click Make a Payment, then click Pay Now to confirm.

Once the payment is successfully processed, a confirmation receipt will be displayed containing the payment method used, reference number, payment date, and amount paid.

Paying a selected invoice

1. Select Invoices.
2. Select the invoice you want to pay from the invoice list.
3. Click Pay Now in the upper-right corner of the screen.
4. The payment screen will display the invoice number and the amount due.

Saved payment methods and automatic payments

You may choose from any of your existing Saved Payment Methods or select Add Payment Method to enter a new credit card.

When adding a new payment method, you will be prompted to enter your card details. Once saved, you can manage your payment methods and choose whether to enable Autopay by selecting Charge this method automatically for future invoices.

NOTE: If you do not wish to have future invoices paid automatically, ensure that this option remains unchecked before saving your payment method.

Click Pay Now to confirm your payment. Once the transaction has been processed, a payment confirmation receipt will be displayed showing the payment method used, reference number, payment date, and amount paid.

Paying by cheque

Mail your cheque to the PO box address shown on your invoice. Always write your account number or invoice number on the cheque so that we can apply the payment correctly.

Paying by Interac e-Transfer

Sign in to your bank’s online portal and send the transfer to [email protected]. Include your account number or invoice number in the message field.

Paying by EFT (manual)

If your financial institution supports manual EFT, you can pay through them. Email [email protected] to request a copy of our void cheque with our routing details. Send a remittance advice to the same address as well, so that your payment is applied to the correct account.

Payment FAQ

Which payment method should I choose?

For convenience and to never miss a payment, automatic credit card or direct debit is ideal. For large one-time invoices, EFT often has little or no fee. Use cheque or Interac e-Transfer if you prefer not to share your banking details online.

Are usage charges included in automatic credit card payments?

Yes. When you enable automatic credit card payment, any additional usage charges that appear on your invoice, such as long distance, toll-free, collect calls and directory assistance, are charged to the same card along with your monthly subscription.

I sent an Interac e-Transfer or EFT but it was not applied. What should I do?

Email [email protected] with the payment date and amount, plus your account number or invoice number. For EFT payments, always include a remittance advice so that we can match your payment to your account quickly.

Where do I find my unpaid invoices?

Sign in to client.emaktalk.com. The portal shows all open invoices, recent payments and statements of account.