How to Access Voicemail

You can play your voicemail in the EMAK Web App, get each new message by email, or listen on your phone.

Who can do this: anyone for their own mailbox; administrators for any mailbox in the organization.

Listen in the EMAK Web App

1. Sign in at client.emaktalk.com (Sign In to the EMAK Web App).
2. In the left menu, click Voicemail. It opens on your own mailbox.
3. Have more than one, or manage others as an administrator? Choose another mailbox beside the Voicemail title, or All mailboxes to see them together.
4. Click a message to open it, then play it. The transcript appears under the player, and Download is in the player’s menu.

• Inbox holds your new and saved messages, New only the ones nobody has heard, and Trash the ones you’ve deleted.
• The search box finds messages by caller name, number or words in the transcript.
• A message counts as heard once it’s played, or opened with a transcript to read. Your phone’s message light goes off when no new messages are left. Mark as new turns it back on.
• Move to trash can be undone right away, or later with Restore to Inbox. Messages in Trash are deleted for good after 30 days, or sooner with Delete permanently. Any message is deleted 90 days after it was left.

To get each new message in your inbox, see Get Voicemail by Email.

Listen on Your Phone

1. Press the message (envelope) key on your desk phone, or dial ​*97 from your softphone or mobile app.
2. Enter your PIN, then press #. A new mailbox’s PIN is 1234: change it from the voicemail menu the first time.
3. Follow the prompts to play, save or delete your messages. A message you delete on the phone moves to Trash in the EMAK Web App, so you can still restore it there.

To check a mailbox from another phone, dial ​*98, then enter the mailbox’s extension number and its PIN. To see every key, go to Use Voicemail from Your Phone.

Forgot your PIN? See Change or Reset Your Voicemail PIN.

Related Articles

• Use Voicemail from Your Phone
• Get Voicemail by Email
• How to Set Up Your Voicemail Greeting
• How to Use Shared Voicemail Boxes
• Change or Reset Your Voicemail PIN
• Voicemail Help

Still need help? Email us at [email protected].