How to Install the EMAK Windows Softphone
For the Mac desktop application, see How to Install the EMAK Softphone on Mac.
The EMAK Windows softphone lets you make and receive calls on your PC using your EMAK Telecom extension. This guide walks through installing the application, signing in, configuring BLF and speed-dial keys, and troubleshooting the most common issues.
Before You Start
Before you install the softphone, make sure you have:
- A Windows PC.
- A headset with a microphone. We do not recommend using your computer’s speakers — they cause echo and poor audio quality on calls.
- Your extension number, your company’s domain name, and your extension password.
If you do not know your password and domain, you can find them in the EMAK phone portal under Extensions > Extension List > Extension # > Password. If your company has not given you portal access, contact your manager or our support team to get your credentials.
Step 1: Download the Windows Softphone
Click the icon below to download the installer:
If the download does not start, open the link in Microsoft Edge, Internet Explorer, or Firefox.
Step 2: Sign In With Your Extension
After installation, launch the EMAK softphone. You will see the welcome screen.
Enter your credentials as follows:
Once your credentials are entered, your account will register and you can place and receive calls just like at your office desk phone.
Add BLF Keys
Busy Lamp Field (BLF) keys let you see at a glance whether a colleague’s extension is on a call, and call them with one click.
Click the BLF group icon:
Right-click in the BLF panel and choose Add:
Fill in the name as you want it displayed and the extension number. Make sure to check presence subscription so the BLF key shows when the colleague is on a call.
Add Speed-Dial Keys
Speed-dial keys let you call frequently used numbers with a single click.
Open the application menu and click Shortcuts:
Enter the name under Label and the phone number under Number. Leave the Type set to Call. Click Enable, then save.
Note: Once you change shortcuts, exit and relaunch the application for the changes to take effect.
After relaunch, the speed-dial keys appear like this:
Quick Button Reference
The image below labels the most useful buttons in the EMAK Windows softphone:
Troubleshooting
Account Won’t Register or Calls Get Cut Off
If the account does not register or show online, or your calls get cut off, try switching the SIP transport between TCP and UDP. The router is usually the underlying cause; switching transport is a workaround until your IT team can reconfigure the router properly.
Click the three bars in the top right to edit the account:
In the transport drop-down, select TCP (or UDP — whichever is the opposite of your current setting) and click save.
I Can’t See My Window
If you frequently plug and unplug multiple monitors, the EMAK app’s window can end up positioned outside any visible screen.
- Hold Shift on the keyboard, then right-click the EMAK app icon in the taskbar.
- Click Move:
- Press any arrow key on the keyboard.
- Drag your mouse into a visible part of the screen and click to drop the window. Your window is now back where you can see it.
If this does not resolve the issue, contact EMAK Telecom support and we will help you diagnose the root cause.
Big Delay When I Dial a Number
Update your audio drivers, or switch to a different audio device — a USB headset or Bluetooth earbuds usually fixes audio delays caused by built-in laptop audio.
EMAK Windows Softphone FAQ
Where do I find my extension password?
Sign in to the EMAK phone portal and open Extensions > Extension List > Extension # > Password. If you do not have portal access, contact your administrator or EMAK Telecom support.
Why do I need a headset?
A headset prevents echo and feedback that occur when your PC’s microphone picks up audio from its speakers. A USB or Bluetooth headset gives the cleanest call quality and is what we recommend for any softphone.
Why do my speed-dial changes not appear right away?
Speed-dial changes only take effect after you exit and relaunch the EMAK softphone. Close it from the system tray icon, then start it again.
What is the difference between a BLF key and a speed-dial?
A BLF key shows the live status of another extension and lets you call it with one click. A speed-dial is a one-click button for any phone number — internal or external — but it does not show whether the destination is busy.