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Call forwarding
VoIP call forwarding — never miss a call, even when you're away from your desk.
Forward calls to your mobile, your home office, or a teammate's line automatically. Your customers get through. Your personal number stays private.
Trusted by 1,000+ Canadian businesses · 5,000+ users
The average small business misses 62% of incoming calls. Every one of those is a customer who dialed your number and got silence. Call forwarding makes sure that when customers call your business number, it reaches you wherever you are.
Included in every plan — from $20// extension / month.
Four forwarding modes for every situation.
Mix and match across your team. Each extension gets its own modes — turn them on or off independently as your needs change.
Always
Every incoming call
↓
Mobile +1 (438)…
Always forward
Every call goes directly to another number. Perfect for vacations, parental leave, or extended coverage.
When busy
Already on a call
↓
Teammate x402
Forward when busy
Already on a call? The next one forwards to a teammate. No busy signal for the customer.
No answer
Rings 4× · no answer
↓
Mobile +1 (438)…
Forward unanswered
Your phone rings for a set time. No answer? The call forwards automatically.
Unreachable
Phone offline
↓
Backup VM
Forward unreachable
Phone offline? Network issue? Calls route to your backup so customers always get through.
Your personal number never shows.
Customers call your business number. The call forwards behind the scenes. When you call back, your business caller ID shows — not your personal mobile. Clear boundary between work and life, zero exposure of private numbers.
Incoming
10:42
Marie Tremblay
+1 (438) 555-0124
Forwarded · Acme line
Caller dialed your business line. The forwarding happened invisibly.
Calling back
10:55
You → Marie Tremblay
Outbound as +1 (514) 555-EMAK
Business caller ID
Marie sees your business number — never your mobile.
Pairs with business hours.
Forward to your mobile during work hours. Straight to voicemail after 5 PM. Business hours and call forwarding work together so you're reachable when you should be — and left alone when you shouldn't be.
Google Review
"Elias took the time to go over all the options possible for me to run my business from anywhere I am."
BT
Bruno Torres
Verified customer · Google Reviews
The calls you miss today are the customers your competitor answers tomorrow.
Get started in 3 steps.
Start your free trial
Sign up and our team gets you configured within one business day.
Set your forwarding rules
Choose always-forward, busy-forward, no-answer, or unreachable mode for each extension.
Go live
Calls follow you everywhere — desk, mobile, or home. Your business phone system is ready.
Frequently asked questions.
How do I forward my business phone to my cell?
In the EMAK portal, go to your extension settings and select a forwarding mode (always, when busy, when unanswered, or when unreachable). Enter your cell phone number and save. Calls to your business number will forward to your mobile instantly — your personal number never shows to the caller.
Does call forwarding show my personal number?
No. When a forwarded call reaches your mobile and you call back through the EMAK app, your business caller ID displays — not your personal number. Your private number stays private.
What is the difference between call forwarding and call routing?
Call forwarding redirects calls from a single extension to another phone number (like your cell). Call routing is a broader system that directs calls across your entire VoIP phone system based on rules like time of day, caller ID, and availability. Forwarding is one tool within your overall routing strategy.
Can I forward calls to a phone outside Canada?
Yes. You can forward to any phone number — including international numbers. Standard per-minute rates apply for international destinations. Forwarding to US and Canadian numbers is included.
What are the different types of call forwarding?
EMAK supports four modes: (1) Always forward — every call goes to your forwarding number. (2) Busy forward — only when your line is active. (3) No-answer forward — after a set number of rings. (4) Unreachable forward — when your phone is offline or disconnected. Configure each independently per extension.
Does call forwarding cost extra?
No. All four forwarding modes are included with every EMAK business phone plan. Forward to any Canadian or US number at no additional charge.