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Reporting & analytics
Call analytics — see what's really happening on your phones.
Track call volume, missed call rates, team performance, and peak hours. Export to CSV for deeper analysis. Stop guessing, start measuring.
Trusted by 1,000+ Canadian businesses · 5,000+ users
62% of calls to small businesses go unanswered. Most owners don't even know it's happening. EMAK's reporting gives you the data to spot patterns and fix them.
Included in every plan — from $20// extension / month.
Export everything. Slice it your way.
Download your data as CSV files for deeper analysis in Excel, Google Sheets, or your BI tools. Call center users get additional real-time metrics: queue wait times, agent availability, overflow events, service level vs. actual.
Export reports
Call volume.csv↓
Team performance.csv↓
Queue metrics.csv↓
"Excellent service at a competitive price, professional team."
NJ
Nahed Jamous
APECQ
You can't fix what you can't see. And right now, you can't see your phones.
Frequently asked questions.
What call metrics should a small business track?
The most important metrics are missed call rate, call volume by hour, average call duration, and answer rate per team member. These tell you when you're understaffed, which hours need coverage, and who on your team might need support. EMAK's VoIP analytics dashboard tracks all of these automatically.
Can I export call data to Excel?
Yes. EMAK lets you download call data as CSV files, which open directly in Excel, Google Sheets, or any BI tool. Export call logs, team performance reports, and queue metrics for deeper offline analysis.
What is ALOC?
ALOC stands for Average Length of Call. It measures the mean duration of your business calls and is a key metric for understanding workload, staffing needs, and customer interaction patterns. EMAK calculates ALOC automatically across your entire phone system and per extension.
Does reporting cost extra?
No — reporting and analytics are included with every EMAK business phone plan at no additional charge.