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Call recording
Business call recording — every conversation captured, transcribed, searchable.
Record calls automatically or on demand. Get AI-powered transcriptions with speaker identification. Keep 12 months of recordings included in your plan.
Trusted by 1,000+ Canadian businesses · 5,000+ users
Companies using call recordings report a 50% reduction in dispute-handling time. AI transcription turns hours of recordings into searchable text — find that pricing conversation in seconds, not minutes.
Included in every plan — from $20// extension / month.
AI transcription with speaker ID.
Every recording comes with a full transcript — automatically generated with speaker identification and timestamps. Instead of replaying a 30-minute call, scan the transcript in 60 seconds. Jump to the exact moment someone said something.
Marie Tremblay · Apr 18
REC
4:12
1:24
MT
Marie
So the pricing tier we talked about — does that include support?
1:31
YO
You
Yes — Tier 2 includes priority email support and a 4-hour response SLA. We can also add weekend coverage as an add-on.
1:46
MT
Marie
Perfect. Let's lock that in.
Built for real business needs.
Healthcare, legal, financial, and insurance teams use call recordings as an authoritative record of every customer conversation — and PIPEDA / one-party consent built in keeps you aligned with Canadian recording laws.
PIPEDA
One-party consent · Auto compliance notice
Compliance
Compliance recording
Healthcare, legal, financial, and insurance: an authoritative record of every interaction with Canadian compliance built in.
Coach live
Or review later — your call
QA
Quality assurance
Review real calls to coach your team. Use live call coaching for real-time feedback, or review recordings after the fact.
−50%
Dispute-handling time
Disputes
Dispute resolution
When a customer says "that's not what we agreed to," you have the recording. No ambiguity. No guesswork.
Coach
Objections, closing, real data
Sales
Sales coaching
Hear how your team handles objections and closing. Improve performance with real data, not hypotheticals.
Google Review
"An excellent and secure product, wrapped around outstanding customer service! The team truly understand the importance in providing a reliable, feature rich and easy to use VoIP phone system."
LL
Lino Lancione
Verified customer · Google Reviews
The conversation you can't prove happened is the one that costs you.
Get started in 3 steps.
Start your free trial
Sign up and our team gets you configured within one business day.
Turn on recording
Enable automatic recording for all calls, or choose on-demand for specific conversations.
Go live
Every call is captured, transcribed, and searchable — from day one. Your business phone system is ready.
Frequently asked questions.
Is it legal to record business calls in Canada?
Canada operates under one-party consent for call recording, meaning at least one party on the call must know the recording is happening. Under PIPEDA, businesses should inform callers that the call may be recorded. EMAK's compliance notification feature plays an automatic announcement to callers, keeping your business aligned with Canadian law.
How long are call recordings stored?
EMAK includes 12 months of recording storage with every plan — no per-minute fees and no recordings disappearing after 30 days. Recordings are stored securely and accessible anytime from your portal.
Can I search call recordings by keyword?
Yes. Every recording is automatically transcribed with AI-powered speaker identification. You can search across all transcripts by keyword to find specific conversations, agreements, or details in seconds instead of replaying hours of audio.
How do I set up automatic call recording?
Enable automatic recording for all extensions from the EMAK admin portal — one toggle, and every call is captured without anyone pressing a button. You can also configure recording per extension or per ring group if you only want to record specific teams.
Can I download call recordings?
Yes. Recordings are accessible from the EMAK portal and can be played back, downloaded as audio files, or exported alongside their AI transcripts. Use Call History to browse, filter, and export recordings by date, caller, or extension.
Does call recording work on conference calls?
Yes. Conference calls are recorded and transcribed with the same AI-powered speaker identification as one-on-one calls. The full multi-party conversation is captured and searchable.
Does call recording cost extra?
No. Automatic call recording with AI transcription and 12 months of storage is included with every EMAK business phone plan — no per-minute fees, no premium tier required.