Choose a new number
or port in your own
Features
Everything you need to run your business phone system.
41 features. One platform. From the basics — numbers, voicemail, call routing — to the advanced — AI Voice Studio, webhooks, dial plan manager. Everything included on every plan.
Trusted by 1,000+ Canadian businesses · 5,000+ users
Most VoIP providers reserve their best features for the highest tier. EMAK doesn't — every plan includes everything: voicemail transcription, AI Voice Studio, webhooks, E911, eFax, the works.
Included in every plan — from $20// extension / month.
01 · Foundation
Numbers & devices
Pick a number, equip your team, and work from anywhere. The foundation of your phone system.
Business Phone Numbers
Local, toll-free, or vanity numbers across Canada — keep yours or pick new.
Softphone App
Make and take calls from any browser or mobile device. Same number, any screen.
Team Extensions
Per-user extensions with voicemail, caller ID, and preferences. Add and onboard in minutes.
Remote Calling (DISA)
Place outbound calls with your business caller ID from any phone — hotel, cell, landline.
Hot Desking
Sign in to any shared desk phone and it becomes yours — extension, voicemail, caller ID.
02 · Inbound
Routing & answering
How calls find the right person, every time. Visual builders for the simple cases, deep configuration when you need it.
Virtual Receptionist
IVR menus that route every caller to the right place — no operator required.
Call Flow Builder
Drag-and-drop visual editor for complex call routing. See your logic at a glance.
Call Routing
Conditional rules based on caller, time, and dialed number. IF/THEN logic for calls.
Business Hours
Open / closed / holiday rules with per-team overrides. Different schedules per department.
Call Forwarding
Send calls to a colleague, mobile, or voicemail automatically when you can't pick up.
Company Directory
Callers spell a name on their keypad and connect directly. Auto-syncs with extensions.
Advanced Routing
Pattern matching, conditional rules, and trunk selection for administrators.
Ring Groups
Ring multiple phones simultaneously or in sequence. Round-robin or all-at-once.
03 · Live calls
On the call
Live-call controls and conveniences — the things you reach for while a call is in progress.
Call Transfer
Warm or blind transfers to any extension. Hand off cleanly without dropping the caller.
Follow-Me Calling
Try desk, mobile, then voicemail — in order. One ring, multiple chances to reach you.
Conference Calling
HD audio conferencing with PIN-protected rooms and dial-in numbers.
Do Not Disturb
Silence ringing on a phone without losing calls — route to voicemail or a colleague.
Music on Hold
Custom hold music and promotional announcements. Per-line track assignments.
Call Waiting
See who's calling while on another call. Switch, hold both, or forward.
Caller ID
Control the business identity shown on every outbound call — per number or per user.
04 · Coverage
Coverage & coordination
Make sure every ring gets answered. Tools for teams that move around or share coverage across schedules.
Call Pickup
Grab a ringing call from any phone in your group — one button from your desk.
Call Parking
Park a caller in a shared slot for retrieval from anywhere in the building.
Paging
One-way announcements to desk phones, Sonos speakers, or SIP ceiling speakers.
Call Broadcast
Dial a contact list and play a recorded announcement automatically — 200 calls in 5 min.
Emergency Calling (E911)
Registered addresses route 911 to the right local dispatcher with verified location.
Call Center & Queues
Hold callers in line with hold music, queue stats, and routing logic per queue.
05 · Async
Voicemail, texting & contacts
Async messaging when a live call isn't the answer. Voicemails as audio, text, or both — and team-wide contacts everywhere.
Voicemail
Professional voicemail with custom greetings, storage, and PIN access per extension.
Voicemail to Email
Audio file + transcript delivered to your inbox the moment a message lands.
Voicemail Transcription
AI converts every voicemail to readable, searchable text. Read in 10s instead of 60.
Business Texting
Two-way SMS from your business number with shared team inbox and customer history.
Shared Contacts
Team-wide address book on every phone and softphone. One source of truth.
06 · Quality
Quality, AI & insights
Recording, coaching, AI-generated audio, and the analytics to spot what's working and what isn't.
Call Recording
Full-call recording with secure storage, retention rules, and per-extension toggles.
Live Call Coaching
Listen, whisper, or barge in to support agents in real time. Coach without disruption.
AI Voice Studio
Generate greetings and prompts in 45+ languages — type, pick a voice, deploy.
Voice Surveys
Post-call CSAT and NPS via keypad. Up to 70% completion vs 15-25% for email.
Reporting & Analytics
Volume, handle time, queue stats, and trends — per agent, team, or queue.
Call History & Logs
Searchable record of every call with metadata, recording links, and exports.
07 · Extend & protect
Compliance & integrations
Defense, audit, and connections to the rest of your stack. The work that happens behind the scenes.
Call Blocking
Block spam and robocalls by number, pattern, or caller ID type. Emergency bypass built in.
CRM & Integrations
Click-to-dial and auto-logging in your CRM. Calls become records, automatically.
Webhooks & API
Real-time events and a full REST API for custom integrations and automations.
eFax
Send and receive faxes from your browser or email. PIPEDA + Loi 25 compliant.