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Voice Surveys
Measure customer satisfaction while the experience is fresh.
Automated post-call surveys that capture feedback via keypad — with dramatically higher response rates than email.
Trusted by 1,000+ Canadian businesses · 5,000+ users
Email surveys average 15-25% response rates. Post-call voice surveys achieve up to 70% completion among willing participants — feedback while the call is still fresh.
Included in every plan — from $20// extension / month.
Built-in analytics. Linked to the call.
Response rates, score distributions, satisfaction trends, and per-question breakdowns — all in the EMAK portal. Connect scores to the agents who handled the calls.
Generate survey prompts instantly with AI Voice Studio in 45+ languages.
Survey responses
4.6
Avg CSAT
68%
Completion
214
Responses
SC
CSAT
5/5
Sébastien Côté
Call #4082 · Today
JL
NPS
9/10
Jason Lee
Call #4080 · Today
MT
Resolved?
No
Marie Tremblay
Call #4076 · Today
SC
CSAT
4/5
Sébastien Côté
Call #4072 · Yesterday
Measure what matters.
Pulse-check satisfaction, measure loyalty, or simply ask whether the issue was resolved — and connect every score to the agent and call.
CSAT
On a scale of 1 to 5, how satisfied were you?
1
2
3
4
5
Average: 4.6 / 5
CSAT
“On a scale of 1 to 5, how satisfied were you?” Pulse-check satisfaction after every support call.
NPS
How likely are you to recommend us?
0
1
2
3
4
5
6
7
8
9
10
NPS: +62
NPS
“How likely are you to recommend us?” Measure loyalty at the perfect moment.
Service quality
Was your issue resolved today?
Yes (1)
No (2)
Resolution rate: 88%
Service quality
“Was your issue resolved today?” Know immediately whether your team is solving problems or just handling calls.
Part of your complete phone system.
Voice surveys deliver the most value when connected to the tools your team already uses.
Hear what your customers really think.
Get started in 3 steps.
Pick your question
Choose CSAT (1-5), NPS (0-10), or a custom yes/no — or run all three for different call types.
Generate the prompt
Type the question in AI Voice Studio, pick a voice, and assign to your queues or call flows.
See the scores roll in
Responses appear in the portal linked to the call and the agent, ready for action.
Frequently asked questions.
What is a post-call survey?
A post-call survey is an automated question played to the caller immediately after their call ends. The caller responds by pressing a key on their phone. EMAK captures the response and links it to the call record for reporting.
How do voice surveys compare to email surveys?
Voice surveys capture feedback while the experience is still fresh — within seconds of the call. Email surveys are delayed and easily ignored. Post-call voice surveys typically achieve much higher completion rates than email-based alternatives.
Can I measure NPS with voice surveys?
Yes. Configure a Net Promoter Score question ("How likely are you to recommend us on a scale of 0 to 10?") and EMAK calculates your NPS automatically from the responses.
Can I see which agent handled the call that received a survey response?
Yes — survey responses are linked to the call record, including the agent who handled the call. Use this data to identify top performers and coaching opportunities.
Does the voice survey feature cost extra?
No — included with every EMAK business phone plan at no additional charge.