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Solutions · Healthcare
Phone system for dental, medical & GMF clinics.
Your patients are calling. If they can't get through, they'll book with another clinic. 85% of callers who can't reach a business on the first attempt won't call back. EMAK is a VoIP system built around the problems clinics actually face — and all data stays in Canada.
5.0 ★ on Google · Trusted by BOCA Dental, Centre Medical Decelles, Clinique Yulsmile
No more lost patients
Call queues handle Monday morning rushes. Ring groups put every front desk phone in the rotation. Docclik AI covers nights and weekends. Every call gets answered.
Canadian compliance built in
All call data, recordings, faxes, and voicemails stored on Canadian servers. Built around HIPAA, PIPEDA, and Quebec's Loi 25. Access controls, audit logging, retention policies.
Bilingual EN + FR
IVR greetings, SMS reminders, hold music, and Kori-quality Docclik AI handle both languages natively. Your patients hear someone who speaks theirs.
Trusted by dental clinics, medical practices, GMF, and multi-location healthcare groups across Canada
Stop losing patients to your voicemail.
D
Docclik
Healthcare AI · 24/7
After hours, AI answers instead of voicemail.
EMAK integrates with Docclik — a Canadian healthcare AI platform — to answer patient calls 24/7 and handle appointment booking. Docclik covers nights, weekends, and holidays, so patients get help immediately instead of leaving a voicemail. Your team gets a summary of every interaction the next morning.
Learn more about DocclikMon 8:30 AM
15 calls hitting at once
Now serving · Marie T.
Position 2 · 0:42
Position 3 · 0:18
Call queues for busy mornings
15 patients calling at 8:30 AM. Your receptionist handles one at a time without rushing. The rest wait in line with hold music and their queue position.
Call centerIncoming · 09:14
Front desk ringing
Reception 1 · ringing
Reception 2 · ringing
Backup admin · ringing
Ring groups for the whole front desk
Every front desk phone rings simultaneously — the first person free picks up. No more "the other receptionist is on a call" while patients hit voicemail.
Ring groupsSat 22:42
Clinic closed
Docclik AI answering
Booking → Monday morning
Summary → team inbox
Docclik AI for after-hours
Nights, weekends, and holidays — Docclik answers, books, and sends summaries. Your team starts Monday with a clean inbox instead of 30 voicemails to return.
Docclik AIHealthcare-grade eFax. Canadian compliance.
Send referrals, prescriptions, and lab results — without the fax machine.
Healthcare still runs on fax. EMAK's eFax handles digital sending from your computer or email, and supports traditional fax machines within the same system. Built around HIPAA, PIPEDA, and Loi 25 — with Canadian data residency, access controls, retention policies, and full audit logging.
Learn more about eFaxPatients reach the right department on the first call.
Bilingual IVR greets every caller in English and French. Dental clinics route to scheduling, hygiene recall, or the doctor's assistant. GMF and medical clinics route to triage, appointments, test results, or admin. Multi-location practices give each clinic its own number and greeting — managed from one dashboard.
Virtual receptionistMore tools clinics rely on.
Business texting
SMS appointment reminders: "Rappel: RDV demain 14h. C pour confirmer, A pour annuler"
Call recording
Searchable transcripts for care coordination and documentation. 12 months retention.
Voicemail to text
Monday morning: patient callbacks as a text list, not 30 audio files.
After-hours routing
Professional greeting with on-call forwarding for urgent cases. Different routing for nights, weekends, holidays.
Team extensions
Each provider, department, and admin gets their own line — with voicemail, caller ID, and routing rules.
Shared contacts + caller ID
Patient name and history appear on caller ID across every device — front desk knows who is calling before picking up.
Softphone app
Front desk staff work from any computer — no desk phone required. Useful for remote/admin work.
Reporting & analytics
Track peak call hours and missed calls. Optimize front desk staffing. Compare locations.
Waiting room paging
Page patients by name through Sonos speakers — "Marie Tremblay, salle 3 s'il vous plaît." Music auto-resumes.
4,145
*611 support calls in the last year · 94% answered live · 31s average wait
George helped us choose the right IP phones for our needs. Their business IP telephony is reliable. We will switch over for our Quebec City location, and then our satellite offices across Canada.
MD
Centre Medical Decelles
Google Review ★★★★★
What healthcare professionals say
Dental clinics, GMF, and medical practices across Canada.
"George helped us choose the right IP phones for our needs. Their business IP telephony is reliable. We will switch over for our Quebec City location, and then our satellite offices across Canada."
MD
Centre Medical Decelles
Google Review
"Nous avons récemment transféré nos lignes vers EMAK et quel charme! Excellent service, professionnel et facile d'approche."
YS
Clinique Yulsmile
Google Review
"Elias and his team are VoIP specialists. They are patient, customer oriented and efficient. We are very satisfied with their services."
PM
Petra M
Google Review
Switching
Port your numbers. Set up your queues. Start taking calls.
Patients keep calling the same number. Set up your IVR, queues, and business hours from the EMAK portal. Plug in desk phones or start with the softphone from your front desk computer.
No contracts. No installation fees. All data in Canada. Bilingual support from Montreal.
*611
Phone system down? Dial *611 from any EMAK phone — a human answers in 31 seconds on average. 94% answer rate over 4,145 support calls this year.
Number porting
7–14 days
Installation fee
$0
Data residency
🍁 Canadian
Support response
31 sec
The patient who couldn't get through this morning is booking with another clinic right now.
Frequently asked questions.
What phone system is best for a dental clinic?
Dental clinics need call queues, bilingual IVR, department routing, appointment reminder texts, call recording, and eFax for referrals. EMAK includes all of this — with all data stored in Canada.
How do call queues help clinic receptionists?
Without queues, 15 calls at 8:30 AM means 14 patients hear ringing and hang up. With queues, patients hear hold music and their position. Your receptionist handles one call at a time without rushing.
Does EMAK support fax for medical documents?
Yes. eFax handles digital faxing (send/receive from your computer) and traditional fax machines within the same system. Canadian data residency, access controls, retention policies, audit logging — built around HIPAA, PIPEDA, and Loi 25.
What is the Docclik integration?
Docclik is a Canadian healthcare AI platform that integrates with EMAK to answer patient calls 24/7 and handle appointment booking. It also enriches call pops with patient context from your clinic systems.
Can I page patients in the waiting room?
Yes. EMAK integrates with Sonos speakers and SIP ceiling speakers. Play waiting room music through Sonos, and page patients by name — EMAK overrides the music to deliver the announcement, then resumes playback.
Can EMAK handle multiple clinic locations?
Yes. Each clinic gets its own number, greeting, business hours, queues, and routing — all from one dashboard. Compare call volume and missed calls per location.
Is EMAK's data stored in Canada?
Yes. All call data, recordings, faxes, and voicemails are stored on Canadian servers. Built around HIPAA, PIPEDA, and Loi 25 with access controls, encryption, audit logging, and configurable retention.