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Softphone
Business softphone — your phone, anywhere you have a browser.
Make and receive calls from your laptop, desktop, or mobile device using your business number, caller ID, and full call controls. No desk phone required.
Trusted by 1,000+ Canadian businesses · 5,000+ users
Your team isn't always at a desk — and they shouldn't need to be. EMAK's softphone turns any browser into a full business phone: same extension, same caller ID, same controls.
Included in every plan — from $20// extension / month.
One web phone, multiple business identities.
Calling a local client? Show the local number. Calling a vendor? Show the purchasing line. Switch your outbound caller ID with one click before each call — no separate desk phone or app required.
Call as
Everything a desk phone does — without the desk phone.
Click-to-call any number on any website. Transfer calls attended or blind. Emergency 911 routing based on your registered location.
On any web page
Marie's office line: +1 (438) 555-0124
Click-to-call anywhere
Chrome extension turns any phone number on any page into a one-click call — websites, CRM, email.
Transfer call
Attended
⌘T
Blind
⌘B
External number
+
Transfer any call
Attended or blind transfers to any extension, group, or external number — keyboard shortcuts built in.
Emergency 911
Registered address
1234 Rue Saint-Denis
Montréal, QC H2X 3K8
Montréal, QC H2X 3K8
Emergency routing built in
911 calls route correctly based on your registered location — even from a softphone with no physical landline.
Google Review
"They also have an easy to use app that allows computer connectivity — no need to have a telephone device when working remotely."
LL
Linda Lee
Verified customer · Google Reviews
Your team's location shouldn't limit your business phone capabilities.
Get started in 3 steps.
Start your free trial
Sign up and our team gets you configured within one business day.
Open the softphone
Log in from any browser. No download, no installation, no IT tickets.
Go live
Make and receive business calls from your laptop — with full caller ID, recording, and call transfer. Your business phone system is ready.
Frequently asked questions.
What is a softphone?
A softphone is a software application that lets you make and receive phone calls over the internet (VoIP) from a computer, tablet, or smartphone — without a traditional desk phone. EMAK's softphone runs directly in your web browser, so there's nothing to download or install.
Can I use a softphone on my cell phone?
Yes. EMAK's softphone app works on mobile devices, letting you make and receive business calls from your cell phone using your business number and caller ID. Your personal number stays private, and you get full call controls including transfer, hold, and contact directory access.
What is the difference between a softphone and a desk phone?
A desk phone is a physical hardware device that sits on your desk. A softphone is a software application that turns your computer or mobile device into a cloud phone with the same features — calling, transfer, hold, voicemail, caller ID. The main advantages of a softphone are zero hardware cost, instant setup, and the ability to work from anywhere with an internet connection.