Send every call to the right person, every time.
Smart call routing eliminates phone tag and cold transfers, so customers reach exactly who they need without the runaround. Build call flows visually, change them on the fly, and never miss a lead because someone was at lunch.
Connect faster
No one likes sitting through a list of ten options. Multi-level smart menus let you build layered, interactive flows that get callers to the right destination — fast.
Route calls anywhere
A drag-and-drop call flow builder lets you create sophisticated routing rules without technical skill or IT support. Hours, holidays, overflow — all visual, no scripts.
Always have an answer
Let your AI agent answer outside hours, take messages, or qualify leads — instead of dropping callers to voicemail. You wake up to organized, actionable summaries.
Don't send customers in circles while your team loses time and opportunities.
Stop losing prospects to "let me transfer you… again."
Smart routing gets customers to the right person on the first try, so they don't reach a dead end or hang up out of frustration before you can help them.
Call flow builderGuide customers to the perfect teammate every time
Team-specific routing means callers reach Sales when they want to buy, and Support when they need help — without your team playing operator.
Phone menusMultiple flows, zero rebuilding
Create different routing configurations for holidays, campaigns, and staffing changes, then toggle between them without rebuilding from scratch.
Multiple call flowsKeep business running when key people are out
Availability-based routing sends calls to whoever is actually working, so customers get answered even when the usual contact is on vacation.
Ring orderOur customers used to bounce between three reps before reaching the right person. With EMAK's smart routing they get to the right team on the first try — every time. We've cut transfer rates by more than 70% and our front-desk team finally has bandwidth to focus on the work that matters.
Powerful routing, made simple.
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Ring order
Control exactly how calls reach your team — ring the right person first, try groups in order, or ring everyone simultaneously so customers get answered quickly by the most appropriate team member every time.
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Kori
Hand off to Kori, our AI agent, who takes messages, qualifies leads, and answers FAQs in your voice — even when the office is closed.
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Phone menus
Build interactive voice menus your way. Sales, support, billing, French/English — every option lands in the right place without the guesswork.
Routing
features
- Call routing
- Visual builder
Complete control
Route to individuals or teams, fall back to voicemail or custom recordings, forward calls to any device, or hand off to an AI agent for after-hours support.
Get calls to the right person, every time
Route by team, availability, or business hours so customers never get stuck in phone tag — and your team never gets blamed for "I called and no one picked up."
Voice menu (IVR)
Create recordings or text-to-speech for every menu option so your automated flow sounds like your business, not a generic phone tree.