Choose a new number
or port in your own
Extensions
Business phone extensions — your team, reachable.
Each extension comes with its own voicemail, caller ID, forwarding rules, and missed call notifications. Add a new team member in 60 seconds. Scale from 5 to 50 without buying hardware.
Trusted by 1,000+ Canadian businesses · 5,000+ users
Extensions are the backbone of your VoIP business phone system. Every team member gets a short-code number with voicemail, caller ID, forwarding, and DND already configured — live in 60 seconds.
Included in every plan — from $20// extension / month.
Built-in performance data.
Every extension comes with a summary dashboard: missed vs. answered calls, average duration, and volume by time of day. Real data for balancing workloads, identifying training needs, and making staffing decisions.
AT
87
Answered
↑ 14%
4:12
Avg duration
5
Missed
94%
Pickup rate
9am–4pm volume
Scale without hardware.
New hires start on the softphone from their laptop — no phone to order, no desk to wire. When you're ready for desk phones, plug them in and provision from the portal.
60
seconds to activate
✓ Voicemail · ✓ Caller ID · ✓ Forwarding
New hire? Live in 60 seconds.
Add an extension from the portal with voicemail, caller ID, forwarding, and DND already configured.
Works on
Browser softphone
Mobile app
Desk phone
Any device, same extension
Browser, mobile, or desk phone — or all of them simultaneously. Pick what fits the role.
5people
↓
50people
No hardware changes
Scale from 5 to 50
Hire as you grow. There's no limit on extensions — add or remove any time from the portal.
Google Review
"George helped us choose the right IP phones for our needs. Their business IP telephony is reliable."
MD
Centre Medical Decelles
Verified customer · Google Reviews
A team without extensions is a team your customers can't reach.
Frequently asked questions.
What is a phone extension?
A phone extension is a short internal number (like 101, 102, 103) assigned to a specific person or department within your business phone system. Callers can dial extensions directly, or your virtual receptionist can route them. Each extension has its own voicemail, caller ID, and forwarding settings.
How many extensions does a small business need?
A good rule of thumb is one extension per team member, plus shared extensions for departments (sales, support, billing). Most small businesses on EMAK's VoIP system start with 5-15 extensions and add more as they grow — there's no limit, and adding a new extension takes about 60 seconds.
Can I add extensions without buying new phones?
Yes. Every EMAK extension works with the browser-based softphone app — no physical phone required. New team members can start making and receiving business calls from their laptop on day one. Add a desk phone later if you want, or keep using the softphone permanently.
How many extensions can I have?
There is no limit. Add extensions as your team grows — each one includes all 40+ features. Whether you have 5 employees or 500, your phone system scales with you.
Does each extension cost extra?
Each extension is priced per the plan tier. Every extension includes all features — no add-ons required. You never pay separately for voicemail, caller ID, forwarding, or any other capability.