Choose a new number
or port in your own
Call flow builder
Visual drag-and-drop call routing.
See exactly how your calls flow — and change it in seconds. Design, preview, and launch your entire call routing without writing a single line of code or filing an IT ticket.
Trusted by 1,000+ Canadian businesses · 5,000+ users
62% of calls to small businesses go unanswered — often because the routing is a mess of forwarding rules nobody fully understands. The visual builder lays it all out so you can see the full caller journey at a glance.
Included in every plan — from $20// extension / month.
Drag. Drop. Done.
Each block represents a step in the caller's journey. Drag them onto the canvas, connect them together, and your routing is live. Change your mind tomorrow? Swap a block, drag a new connection, and your flow updates without disrupting active calls.
Blocks
Hours
Menu
Ring users
Voicemail
Forward
Incoming call
Business hours
Ring sales
Seven blocks for any caller journey.
Each block represents a step. Combine them to model any routing — from a simple one-line forward to a multi-department IVR with after-hours fallback.
One builder. Every scenario.
Design different experiences for different situations — all from the same canvas. Switching between modes happens automatically based on your business hours schedule, or manually with one click from your desk phone.
Business hours Mon–Fri 9–5
After hours Nights · Weekends
Holidays Dec 24–26
Incoming call
Phone menu
1 Sales · 2 Support
Ring department
Built for business owners, not telecom engineers.
If you've ever dragged a file into a folder, you can build a call flow. The visual builder shows you exactly what callers experience at every step. Spot dead ends before they happen. Understand anyone else's routing at a glance. Make changes in seconds that used to take a support ticket and a two-day wait.
"What we appreciate most is how customizable the whole system is. It doesn't feel like a one-size-fits-all solution."
DS
Dalonn Sydavong-Marois
MVT+
Routing you can't see is routing you can't fix.
Get started in 3 steps.
Start your free trial
Sign up and our team gets you configured within one business day.
Design your call flow
Drag IVR menus, ring groups, voicemail, and business hours onto the visual canvas.
Go live
See your entire caller journey at a glance — and change it anytime. Your business phone system is ready.
Frequently asked questions.
What is a call flow?
A call flow is the path an incoming call follows from the moment it arrives at your business phone number to its final destination — whether that's a live person, voicemail, or a recorded message. It defines every decision point, menu, and routing step callers experience.
How do I create a call flow for my business?
With EMAK's visual drag-and-drop builder, you place blocks on a canvas representing each step (phone menu, ring group, voicemail, etc.) and connect them together. No coding or IT tickets required — changes go live in seconds.
What is the difference between a call flow and a dial plan?
A dial plan is a set of technical rules that determine how a phone system processes dialed digits and routes calls. A call flow is the visual, human-readable representation of the caller's journey through your business phone system. EMAK's call flow builder generates the underlying dial plan automatically, so you never have to write one by hand.