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Ring groups
Ring groups — when a customer calls, someone answers.
Ring your whole team at once, or try them one by one, so the first available person picks up. No more calls lost to voicemail when someone was free two desks over.
Trusted by 1,000+ Canadian businesses · 5,000+ users
85% of callers who reach voicemail won't call back. Ring groups alert multiple team members at once — the first person to pick up takes the call, and everyone else stops ringing.
Included in every plan — from $20// extension / month.
Three strategies for every team.
Simultaneous: everyone rings at once. Sequential: a primary contact first, then fallbacks. Weighted: balance volume by priority. Pick the strategy that matches how your team actually works.
Simultaneous
Sequential
Weighted
1
Alex Tremblay
15s
2
Priya Bhatt
15s
3
Sales group
All
Sequential ring — tries each in order, fallback if no answer.
When nobody answers, you control what happens.
Smart fallback to voicemail or another group. Plugs into your IVR. Create as many groups as you need at no extra cost.
Fallback to
Shared voicemail
On-call mobile
Another ring group
Smart fallback
Route to a shared voicemail, escalate to another group, or forward to a mobile when nobody answers.
From your IVR
1
→
Sales group
2
→
Support group
3
→
Billing group
Pairs with your IVR
"Press 1 for sales" routes straight to your sales ring group. Clean experience for callers, shared coverage for you.
Your groups
Sales
4
Support
8
Billing
2
Add group
Unlimited groups
3 people in one office or 30 across multiple locations — create as many groups as you need at no extra cost.
Google Review
"Company is there for you! They listen to what you need and get the job done."
TD
Trattoria Dimitrio
Verified customer · Google Reviews
Every call that hits voicemail when someone was free is a failure of configuration, not capacity.
Get started in 3 steps.
Start your free trial
Sign up and our team gets you configured within one business day.
Create your ring groups
Add team members to a group, choose simultaneous or sequential ringing.
Go live
The first available person answers — no more calls lost to voicemail. Your business phone system is ready.
Frequently asked questions.
What is a ring group?
A ring group is a set of phone extensions that all ring when a single number is called. When a customer dials your sales line, for example, every phone in the sales ring group rings — and the first person to pick up takes the call. It's one of the most effective ways to reduce missed calls on a business phone system.
What is the difference between a ring group and a call queue?
A ring group rings multiple phones and the first person to answer takes the call — if nobody answers, the caller goes to a fallback (like voicemail). A call queue holds callers in line with music and position updates until an agent becomes available. Ring groups are best for small teams; call queues are better for high-volume scenarios where callers are willing to wait.
How many phones can ring in a ring group?
There's no practical limit with EMAK's VoIP system. You can add as many extensions as you need to a ring group — whether that's 3 people in a small office or 30 across multiple locations. Add or remove members anytime from the portal.