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E911 · Emergency Calling
When someone dials 911, first responders need to know where you are.
Registered E911 addresses on every extension ensure emergency calls reach the correct local dispatcher with your verified location — automatically.
Trusted by 1,000+ Canadian businesses · 5,000+ users
VoIP phones aren't tied to a physical address like landlines. Without E911 registration, a 911 call could route to the wrong dispatcher — or arrive without your location. Proper registration saves lives.
Included in every plan — from $20// extension / month.
Multi-location and remote support.
Multiple offices? Each location is registered separately — Toronto extensions route to Toronto dispatch, Calgary to Calgary. Remote workers register their home address.
The EMAK portal manages all registrations: address validation, status tracking, update history, and compliance auditing.
E911 locations
Montréal HQ
5 extensions
Centre 9-1-1 Montréal
Centre-Sud sector
Toronto branch
4 extensions
Toronto 911 Comm
Downtown PSAP
Remote · Laval
2 extensions
Centre 9-1-1 Laval
Home address PSAP
Field · iPad SIP
1 extension
Mobile re-register
Address updates per session
Built for how teams actually work.
Multi-office setups, remote workers on home phones, and field staff — every extension carries a verified address that routes 911 to the right dispatcher.
Multi-office
MTL + TOR + CGY
3 offices, each city-registered
Routes to local PSAP
Multi-office
Each location is registered separately so 911 calls reach the right city's dispatchers — automatically.
Remote workers
Softphone from home
Home address registered per user
Routes to home PSAP
Remote workers
Softphone users register their home address so emergency calls reach the dispatcher closest to where they actually are.
Field tech
Mobile / iPad SIP
Update per session · register on each new site
Routes to current PSAP
Field tech
Mobile SIP users prompt for an address update on each new location so 911 always routes to the closest dispatcher.
Part of your complete phone system.
E911 is interwoven with the rest of your platform — extensions, softphone, and audit logs.
Keeping your team safe isn't an add-on — it's included.
Frequently asked questions.
What is E911 for VoIP?
E911 (Enhanced 911) ensures that when someone dials 911 from a VoIP phone, the call reaches the correct local dispatcher and includes the caller's registered address. Without E911, VoIP calls may not carry location information to first responders.
Is E911 required in Canada?
Yes. Canadian regulations require VoIP providers to support 911 service and provide location information to emergency dispatchers. EMAK includes E911 registration and compliance with every business phone plan.
What happens if I don't register my E911 address?
Without a registered address, a 911 call from your VoIP phone may reach the wrong dispatcher or arrive without location information — delaying emergency response. EMAK prompts you to register addresses during setup and flags any extensions without a verified E911 address.
Can remote workers register their home address for E911?
Yes. Each extension can have its own registered address. Remote workers register their home address in the EMAK portal so 911 calls from their softphone reach the correct local dispatcher.
Does E911 registration cost extra?
No. E911 is included with every EMAK plan. E911 regulatory fees are billed separately as required by Canadian regulations.