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Call history
Call detail records — every call, searchable, with one-click recording.
A complete log of every inbound, outbound, and internal call with filtering, transcription, call flow visualization, and CSV export.
Trusted by 1,000+ Canadian businesses · 5,000+ users
The average small business loses $126,000/year to missed calls when you account for customer lifetime value. Call detail records give you the visibility to catch those misses early.
Included in every plan — from $20// extension / month.
See the full journey of every call.
Which IVR menu the caller navigated, which ring group was tried, how long they waited in queue, and where they ended up. Filter by direction, status, date, caller ID, or call UUID — find that specific call from three months ago in seconds.
Call flow · Marie Tremblay
→Inbound · +1 (438) 555-0124
1IVR menu · Pressed 1
⏱Queue · Waited 0:42
✓Answered · Alex Tremblay
Google Review
"EMAK Telecom helped my business to grow. Customer support 100% positive!"
DC
Dan Cruduleci
Verified customer · Google Reviews
The calls you can't find are the ones that cost you the most.
Frequently asked questions.
What are call detail records?
Call detail records (CDRs) are logs generated for every call on your phone system. Each record includes the caller ID, destination, duration, status, timestamp, and routing path. EMAK stores CDRs for every call and makes them searchable in your portal.
Can I export call history to CSV?
Yes. EMAK lets you export filtered call history to CSV with one click. Use it in Excel, Google Sheets, or any reporting tool to analyze volume trends, missed call rates, and agent performance.
How long is call history stored?
EMAK retains call detail records and call history logs for the duration of your account. Recordings and transcripts follow your configured retention policy.
Can I search call history by phone number or date?
Yes — filter by caller, callee, date range, duration, direction, and extension. Find any call in seconds.