Choose a new number
or port in your own
Company Directory
"I need to reach Sarah in accounting" — and they can, without your help.
A dial-by-name phone directory that lets callers spell a name on their keypad and connect directly. No operator, no long menus, no wrong transfers.
Trusted by 1,000+ Canadian businesses · 5,000+ users
Once your business grows past a handful of people, callers can't be expected to memorize extension numbers. Type, hear the match, confirm, connect — without tying up your receptionist.
Included in every plan — from $20// extension / month.
Always current, zero maintenance.
Every extension you create is automatically searchable in the phone directory. Every one you remove disappears. New hire on Monday? They're in the name directory by the time their phone rings.
No manual updates, no stale listings, no after-hours catch-up.
Directory · 14 extensions
Synced
+
x123
Just added
Rachel Park
Support · started today
ST
x218
Indexed
Sarah Tremblay
Accounting
SC
x102
Indexed
Sébastien Côté
Sales
MT
x115
Indexed
Marie Tremblay
Operations
Directory updated automatically on every extension change · indexed for first & last name
Plugs into your IVR.
Add it as a menu option in your virtual receptionist. Integrates seamlessly into any call flow — just another block on the canvas.
Professional services
Law firms, advisors
Press 4 for our company directory.
→ partner directProfessional services
Clients know a partner by name but not by extension. The directory connects them in one step.
Clinics
GPs, dentists, specialists
To reach your provider by name, press 4.
→ Dr. Côté directClinics
Patients reach their specific provider directly — no front-desk routing, no waiting on hold.
Multi-department
Larger organizations
Know who you want? Press 4 to dial by name.
→ any extensionMulti-department
Callers know who they want but not which department. Dial-by-name cuts past the IVR tree.
Part of your complete phone system.
The directory connects naturally to the rest of your routing layer.
Let callers find your team the easy way.
Frequently asked questions.
What is a dial-by-name directory?
A dial-by-name directory lets callers use their phone keypad to spell a person's name and connect directly to their extension. It eliminates the need for callers to know extension numbers and reduces the load on your receptionist.
How does dial-by-name work?
The caller enters the first few letters of a first or last name using the phone keypad. The system matches the input against your phone directory, reads back the name, and connects the caller after confirmation.
Is the directory updated automatically when I add extensions?
Yes. EMAK's name directory syncs automatically with your extensions. When you add, remove, or rename an extension on your business phone system, the dial-by-name directory updates immediately — no manual maintenance required.
Can callers search by first name or last name?
Both. The dial-by-name directory matches against first and last names, so callers can search either way.
Does the company directory cost extra?
No. The dial-by-name directory is included in every EMAK business phone plan at no additional charge.