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Call Waiting
Your biggest client just called — while you're on another call. Now what?
See who's calling while you're mid-conversation, pick up if it's urgent, or let it follow your forwarding rules. You decide in real time — not the system.
Trusted by 1,000+ Canadian businesses · 5,000+ users
Without call waiting, your top account hears ringing, gets voicemail, and calls your competitor — while you're none the wiser. Call waiting puts the decision back in your hands.
Included in every plan — from $20// extension / month.
How it works.
A second call comes in while you're on an active call. You hear a notification tone and see the caller ID. You choose: take the new call and put the current one on hold, toggle between both, or let it follow your normal forwarding rules.
Every call, your decision. Call waiting can be toggled per extension in the EMAK portal — so each user controls their own preference.
Call waiting — per extension
User
Extension
Enabled
SC
Sébastien Côté
Sales lead
x102
Desk + Mobile
JL
Jason Lee
Account exec
x108
Softphone
MT
Marie Tremblay
Operations
x115
Desk + Mobile
RP
Rachel Park
Support
x123
Softphone
Works on every device.
Call waiting works on your desk phone, softphone, and mobile app — wherever you take EMAK calls. No additional setup.
Incoming
Atelier Rochon
(514) 555-0414
Desk phone
A discreet beep and a screen update so you never miss the second caller while you finish the first call.
Incoming
Atelier Rochon
(514) 555-0414
Softphone
A toast notification in the browser with caller ID and one-click actions — handle the second call without leaving the app.
Incoming
Atelier Rochon
(514) 555-0414
Mobile app
A native-style overlay on Android and iOS — see who and swipe to switch, hold, or send to forwarding.
“We've been EMAK's client for over 4 years now. Their phone system has always been super reliable.”
— Xperto, Google Review
Part of your complete phone system.
Call waiting is one piece of how EMAK keeps you reachable without adding complexity.
Handle more calls without more lines.
Get started in 3 steps.
Start your free trial
Pick a number, add your team, and pair the devices each person already uses.
Toggle per extension
Each user controls their own call-waiting preference in the EMAK portal — on, off, or paired with DND.
Catch the calls that matter
When a second call comes in, decide in real time — and never lose another VIP because you didn't know they called.
Frequently asked questions.
How does call waiting work on VoIP?
When a second call arrives while you are on an active call, your VoIP phone plays a notification tone and displays the incoming caller ID. You can accept the new call (placing the first on hold), toggle between calls, or let the second call follow your forwarding rules.
Can I see who's calling while on another call?
Yes. Your desk phone, softphone, or mobile app displays the incoming caller ID so you can decide whether to pick up, switch, or let it go to voicemail.
Can I disable call waiting?
Yes. Call waiting can be toggled on or off per extension in the EMAK portal, so each user on your business phone system controls their own preference.
What is the difference between call waiting and a call queue?
Call waiting notifies a single user of a second incoming call. A call queue holds multiple callers in line and distributes them to the next available agent. Call waiting is personal; queues are team-wide.
Does call waiting cost extra?
No — included with every EMAK business phone plan at no additional charge.