Business texting

Business texting — text customers from your business number, not your personal phone.

Send and receive SMS and MMS from the same number customers already call, while your team collaborates behind the scenes in one unified inbox.

Trusted by 1,000+ Canadian businesses · 5,000+ users

90% of consumers prefer texting a business over calling. They want to confirm appointments, ask quick questions, and get updates — all without picking up the phone. But texting from a personal cell is unprofessional, impossible to track, and means business conversations follow you home.

Included in every plan — from $20// extension / month.
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Team chat built right into your phone system.

Quick questions, status updates, and coordination happen in real time — without switching to Slack, Teams, or an email thread. Team chat lives inside the EMAK platform, the same place your team manages calls, voicemail, and contacts. See who's online before you message.

Marie T. SMS
Need to reschedule.
No problem — pick a time
Friday 2pm?
Team thread Internal
Alex
Fri 2pm works on my end
Priya
Confirmed in calendar ✓

One number. Every format. CASL-compliant.

Calls and texts on the same business number, MMS for photos and documents, and the compliance tooling Canadian businesses need built in.

Business line
+1 (514) 555-EMAK
Calls Texts

One number for calls and texts

Text from the same phone number your customers already call. No separate service. No second number.

MMS
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PDF
PNG
MP4

Photos, documents, media

MMS flows naturally. Customers send photos of issues. Your team sends confirmation documents.

CASL · Canadian compliance
Compliant
Opt-ins tracked 1,284
Unsubscribes handled 52

CASL-compliant texting

Opt-in tracking, unsubscribe handling, full message logs. Canada's Anti-Spam Legislation built in.

Google Review Rated 5.0 by Canadian businesses

"This company allows you to take your business with you everywhere, they have systems for every size company."

IC
Ilana Cohen
Verified customer · Google Reviews

Your customers are already texting. The question is whether they're texting you or your competitor.

Get started in 3 steps.

Start your free trial

Sign up and our team gets you configured within one business day.

Enable texting on your number

Add the SMS add-on and start sending from your business number.

Go live

Text customers from the same number they call — professional, logged, and visible to your team. Your business phone system is ready.

Frequently asked questions.

Can I text from my business phone number?

Yes. With EMAK, you send and receive SMS and MMS from the same business phone number your customers already call. No separate texting service or second number needed — it's built into your VoIP phone system.

Is business texting legal in Canada?

Yes, but you must comply with CASL (Canada's Anti-Spam Legislation). This means obtaining consent before sending commercial messages, including an unsubscribe mechanism, and keeping records of opt-ins. EMAK's platform includes tools to help you manage CASL compliance.

Can customers text my business landline?

With a traditional landline, no. But EMAK business phone numbers are VoIP-powered, which means they support both voice calls and SMS/MMS. Customers can text your main business number just like they'd text a mobile phone.

Never miss a call
or customer.