Cloud softphone registration on desktop / mac Windows: Latest Version https://files.emaktalk.com/firmware/emak/cloud_softphone.exe https://files.emaktalk.com/firmware/emak/cloud_softphone.appx MAC: Latest version https://files.emaktalk.com/firmware/emak/cloud_softphone.pkg https://files.emaktalk.com/firmware/emak/cloud_softphone.dmg   To sign in:   1 – Assign an extension to the user on the new users page 2 – Sign in with their email address @TEL (for example, if their email is [email protected], the username should be: […]

EMAK SMS App   Currently only available in English. a French version will be coming in the future.  You will need the following information to get set up:Username: (your e-mail address)Password: (Password you created from the invitation e-mail) On Computer: accessible via sms.emaktalk.com Install EMAK SMS app You can download EMAK SMS app from the […]

This is only recommended after you have tried all other troubleshooting suggestions since the operation will delete all your personal configuration settings and reset them to the factory defaults. It is therefore advisable to have your phone system administrator backup your personalized settings before proceeding with a factory reset. To  perform factory reset of the […]

The mobile app allows you to make and receive calls from your office or home phone number on your cell phone as long as you have access to WiFi or cellular data. This way, when you call people, your work number shows up and you don’t need to share your cell phone number with anyone, […]

When you receive a new Grandstream cordless handset, it must be paired to the base before you can use it. Please follow the below steps to pair your handset to your base. Pairing the Handset On the DP750 base, press and hold the radio button for 7 seconds. The radio icon starts blinking to indicate […]

This is an article containing all the info needed to use your Grandstream cordless phone. Using Your Phone Feature Guide Checking Voicemail How to Access Voicemail Call Transfer Grandstream Cordless Call Transfer Call Forward How to Use Call Forward Conferencing Grandstream Cordless Call Conferencing Hold Putting a Call on Hold Managing Multiple Calls Multiple Calls […]

Click on Settings Click on the drop down menu under Speaker and Microphone and choose your headset. Choose the Headset under Ring Device if you would like the incoming calls to ring on it. Make sure the Microphone is enabled in Windows for the Softphone to work. Go to Windows Settings In the search bar […]

Login to EMAK’s phone portal to add BLF and Speed dial keys on your phones. From your dashboard click on Extensions: Under devices click on the phone assigned to your extension To add a BLF Key: For Category choose Line For Key start with 1 For Type in the drop down menu choose the phone […]

Call intercept also known as Call Pickup, allows you to pick up incoming calls to another extension. Having BLF keys of the extensions in your office greatly helps to do this. When an incoming call is ringing on another extension in your office the BLF key flashes red, press the flashing BLF key to pick […]

Step 1 – Hardware Power Up Plug the Base Station into the power Power ON the Handset Plug the Handset charging cradle. Step 2 – Handset Registration to the Base Long press the button on top of the base station till the registration LED slow flashes. (Top LED) Then press the REG. – The phone […]

Attach the stand Connect the handset Connect the network and power Attach the stand Follow the steps in the diagram below Plug in Handset Next, plug the short side of the handset cable into the handset and the longer side into the handset port on the back of the phone. Also be sure to route […]

If your phone comes with built in WiFi follow the steps below: Go to Menu > Basic > Wi-Fi Or to Menu > Settings > Basic Settings > Wi-Fi (depends on the phone model) Choose Available Network[s] Choose Enter Choose the desired Wi-Fi network Choose Connect Enter the password Choose Ok If your phone has […]