Cloud Softphone Registration on Desktop / Mac

The EMAK Telecom Cloud Softphone is the desktop softphone that registers automatically against your EMAK extension once installed and signed in — no SIP credentials, server addresses, or codec configuration needed. This guide covers downloading the right installer for your platform, signing in, and the username convention that makes auto-provisioning work.

Download the Cloud Softphone

Windows

• Latest version (.exe installer) — direct from Cloud Softphone, always current.
• cloud_softphone.exe — EMAK-mirrored .exe installer.
• cloud_softphone.appx — Microsoft Store / sideload package.

macOS

• Latest version (.pkg installer) — direct from Cloud Softphone.
• cloud_softphone.pkg — EMAK-mirrored .pkg installer.
• cloud_softphone.dmg — disk image (drag-to-Applications).

Use the latest-version links if you want the very newest build straight from the vendor; use the EMAK-mirrored links if you need a stable, EMAK-vetted copy.

Sign In

1. In the EMAK phone portal, assign the extension to the user on the New Users page.
2. Open the Cloud Softphone and sign in with the user’s email address followed by @TEL.
   • For example, if the user’s email is [email protected], their softphone username is [email protected]@TEL.
3. The softphone provisions itself — no additional configuration is required. Within a few seconds it should register green and be ready to make and receive calls.

Cloud Softphone FAQ

Why @TEL after the email?

The trailing @TEL tells the EMAK provisioning service which platform to send the configuration to. It is appended to the email — the user’s actual email address (and inbox) is unchanged.

Should I use the vendor “latest version” link or the EMAK-mirrored copy?

The vendor latest is updated frequently and may include very new features. The EMAK-mirrored copies are pinned to versions tested with EMAK Telecom. For most installations either works — use the EMAK-mirrored copy if you prefer maximum stability.

The softphone signs in but won’t register.

Confirm the user has been assigned an extension on the EMAK portal first — the Cloud Softphone needs an extension to provision against. If registration still fails, your network may be blocking SIP — see EMAK firewall whitelist and improve VoIP call quality.

Can the same user run the Cloud Softphone on multiple computers?

Yes — the user can sign in from multiple devices. By default, only one will ring at a time depending on registration order; speak to your administrator if you want simultaneous ringing across all your devices via Follow Me.

Is there a mobile version?

For mobile, EMAK Telecom recommends Bria — see Bria mobile setup. Or use Acrobits Groundwire — see Groundwire setup.

Does the Cloud Softphone work with a USB headset?

Yes — see setting up a headset on the EMAK softphone for selecting the right audio device.