Support category

Devices

Discover how to use and troubleshoot your phone, headset and other devices.

28 articles

• Cloud Softphone Registration on Desktop / Mac The EMAK Telecom Cloud Softphone is the desktop softphone that registers automatically against your EMAK extension once installed and signed in — no SIP…
• Do Not Disturb (DND) on Yealink Phones Do Not Disturb (DND) on a Yealink phone stops incoming calls from ringing your handset and sends them straight to your voicemail box. It…
• EMAK SMS App — Web and Mobile Setup EMAK SMS lets you send and receive text messages from your business phone number, on your computer or mobile device. It is a separate…
• Factory Reset a Polycom Phone Without the Password If you purchased a used Polycom phone, or if the phone was previously deployed by another provider, the administrator password may have been changed.…
• Grandstream Cordless Phone Guides This page is your starting point for using a Grandstream cordless phone with EMAK Telecom. Below are links to step-by-step guides for the most…
• Groundwire by Acrobits — iPhone or Android Setup Groundwire by Acrobits is a third-party SIP softphone app that registers to your EMAK Telecom extension. With it installed, you can make and receive…
• How to Add BLF and Speed-Dial Keys BLF (Busy Lamp Field) keys show whether a colleague’s extension is on a call and let you call or intercept that extension with one…
• How to Add BLF Keys to a Grandstream GXV3275 The Grandstream GXV3275 supports Multi-Purpose Keys (MPKs), which are virtual buttons you can place on the home screen. Configuring an MPK as a Busy…
• How to Assemble a Yealink Phone This guide walks you through assembling a new Yealink desk phone — attaching the stand, plugging in the handset, routing the cables, and connecting…
• How to Bluetooth Sync Your Mobile with a Yealink T57W Bluetooth pairing your mobile phone with a Yealink T57W lets you take cellular calls through the desk phone’s handset and speakerphone, and sync your…
• How to Connect a Yealink Phone to Wi-Fi You can connect a Yealink phone to your office or home Wi-Fi instead of running an Ethernet cable. Some Yealink models include built-in Wi-Fi;…
• How to Connect AirPods to a Yealink T53 Apple AirPods can be paired with a Yealink T53 over Bluetooth, so you can take and place EMAK Telecom calls using AirPods as your…
• How to Install the EMAK Softphone on Mac For the Windows desktop application, see How to Install the EMAK Windows Softphone. The EMAK desktop softphone lets you make and receive calls on…
• How to Install the EMAK Windows Softphone For the Mac desktop application, see How to Install the EMAK Softphone on Mac. The EMAK Windows softphone lets you make and receive calls…
• How to Manage Multiple Calls on a Yealink Phone Yealink phones let you manage several calls at the same time — speaking to one caller while others wait on hold. This guide covers…
• How to Pair Grandstream Cordless Handsets A new Grandstream cordless handset must be paired with its base station before you can make or receive calls on it. This guide walks…
• How to Put a Call on Hold on a Yealink Phone Putting a call on hold mutes both parties so neither can hear each other, while the caller hears your music on hold. This guide…
• How to Set Up a Headset on the EMAK Softphone If you have a USB or Bluetooth headset, you can use it with the EMAK Telecom softphone for hands-free calling. This guide shows how…
• How to Set Up a Yealink Cordless Phone Yealink cordless phones come in two flavours: a dedicated DECT base station (such as the W60B) with one or more handsets, and the DD10K…
• How to Set Up the Bria Mobile App for EMAK Telecom The Bria Mobile softphone app lets you make and receive calls from your EMAK Telecom extension on your iPhone or Android phone over Wi-Fi…
• How to Start a Conference Call on a Yealink Phone Yealink desk phones support a built-in three-way conference — you and two other people on the same call. This guide covers how to start…
• How to Use a Headset on a Yealink Phone A wired or Bluetooth headset turns your Yealink desk phone into a hands-free workstation — useful for back-to-back calls, taking notes during a conversation,…
• How to Use Call Intercept and Call Pickup on EMAK Telecom Call intercept (also called call pickup) lets you answer an incoming call that is ringing on someone else’s extension — useful when a colleague…
• How to Use Call Paging on EMAK Telecom Call paging is one-way audio that lets you speak through the speakerphone of one or more phones at the same time to make an…
• Set Up Grandstream Wave on iPhone or Android The Grandstream Wave mobile app lets you make and receive calls from your office or home phone number on your cell phone, as long…
• Yealink Factory Reset — Phones and W60B Base A factory reset wipes all of your personal Yealink phone settings and returns the device to its out-of-the-box defaults. Use this only as a…
• Yealink Parts Compatibility by Model On Yealink phones, phone cords and hookswitch tabs generally follow the same compatibility groups as the handsets. This article lists the parts compatibility between…
• Yealink Phone User Guides This page is your starting point for using a Yealink desk phone with EMAK Telecom. Below you will find links to step-by-step guides for…