Support category

Devices

Discover how to use and troubleshoot your phone, headset and other devices.

25 articles

• Do Not Disturb (DND) on Yealink Phones Do Not Disturb (DND) on a Yealink phone stops incoming calls from ringing your handset and sends them straight to your voicemail box. It…
• EMAK SMS App — Web and Mobile Setup EMAK SMS lets you send and receive text messages from your business phone number, on your computer or mobile device. It is a separate…
• EMAK Softphone Setup on iPhone and Android The EMAK Softphone puts your EMAK extension on your iPhone or Android phone. It sets itself up once you sign in: no SIP or…
• EMAK Softphone Setup on Mac and Windows The EMAK Softphone puts your EMAK extension on your Mac or Windows computer. It sets itself up once you sign in: no SIP or…
• Factory Reset a Polycom Phone Without the Password If you purchased a used Polycom phone, or if the phone was previously deployed by another provider, the administrator password may have been changed.…
• Grandstream Cordless Phone Guides This page is your starting point for using a Grandstream cordless phone with EMAK Telecom. Below are links to step-by-step guides for the most…
• How to Add BLF and Speed-Dial Keys BLF (Busy Lamp Field) keys show whether a colleague’s extension is on a call and let you call or intercept that extension with one…
• How to Add BLF Keys to a Grandstream GXV3275 The Grandstream GXV3275 supports Multi-Purpose Keys (MPKs), which are virtual buttons you can place on the home screen. Configuring an MPK as a Busy…
• How to Assemble a Yealink Phone This guide walks you through assembling a new Yealink desk phone — attaching the stand, plugging in the handset, routing the cables, and connecting…
• How to Bluetooth Sync Your Mobile with a Yealink T57W Bluetooth pairing your mobile phone with a Yealink T57W lets you take cellular calls through the desk phone’s handset and speakerphone, and sync your…
• How to Connect a Yealink Phone to Wi-Fi You can connect a Yealink phone to your office or home Wi-Fi instead of running an Ethernet cable. Some Yealink models include built-in Wi-Fi;…
• How to Connect AirPods to a Yealink T53 Apple AirPods can be paired with a Yealink T53 over Bluetooth, so you can take and place EMAK Telecom calls using AirPods as your…
• How to Manage Multiple Calls on a Yealink Phone Yealink phones let you manage several calls at the same time — speaking to one caller while others wait on hold. This guide covers…
• How to Pair Grandstream Cordless Handsets A new Grandstream cordless handset must be paired with its base station before you can make or receive calls on it. This guide walks…
• How to Put a Call on Hold on a Yealink Phone Putting a call on hold mutes both parties so neither can hear each other, while the caller hears your music on hold. This guide…
• How to Set Up a Headset on the EMAK Softphone If you have a USB or Bluetooth headset, you can use it with the EMAK Telecom softphone for hands-free calling. This guide shows how…
• How to Set Up a Yealink Cordless Phone Yealink cordless phones come in two flavours: a dedicated DECT base station (such as the W60B) with one or more handsets, and the DD10K…
• How to Start a Conference Call on a Yealink Phone Yealink desk phones support a built-in three-way conference — you and two other people on the same call. This guide covers how to start…
• How to Use a Headset on a Yealink Phone A wired or Bluetooth headset turns your Yealink desk phone into a hands-free workstation — useful for back-to-back calls, taking notes during a conversation,…
• How to Use Call Intercept and Call Pickup on EMAK Telecom Call intercept (also called call pickup) lets you answer an incoming call that is ringing on someone else’s extension — useful when a colleague…
• How to Use Call Paging on EMAK Telecom Call paging is one-way audio that lets you speak through the speakerphone of one or more phones at the same time to make an…
• Yealink Factory Reset — Phones and W60B Base A factory reset wipes all of your personal Yealink phone settings and returns the device to its out-of-the-box defaults. Use this only as a…
• Yealink Parts Compatibility by Model On Yealink phones, phone cords and hookswitch tabs generally follow the same compatibility groups as the handsets. This article lists the parts compatibility between…
• Yealink Phone User Guides This page is your starting point for using a Yealink desk phone with EMAK Telecom. Below you will find links to step-by-step guides for…