EMAK Softphone Setup on Mac and Windows

The EMAK Softphone puts your EMAK extension on your Mac or Windows computer. It sets itself up once you sign in: no SIP or server settings needed. Using a phone instead? See EMAK Softphone Setup on iPhone and Android.

Before You Start

• Your EMAK Web App sign-in: the email address and password you use at client.emaktalk.com. Never set a password? See Set Up Your EMAK Web App Account. Forgot it? See Reset Your EMAK Web App Password.
• An extension assigned to your user. Your account administrator does this in the web app; the softphone needs it to set itself up.

Install the App

1. Download the installer for your computer from the EMAK downloads page.
2. Open the downloaded file and follow the steps to install. The app is called Acrobits CloudSoftphone on your computer.

Mac: the main download is for Macs with Apple silicon (M1 or later). For a Mac with an Intel processor, use the Intel version on the downloads page. To check, choose Apple menu > About This Mac: Chip followed by Apple M1 or later means Apple silicon; Processor followed by Intel means Intel.

Installing on many computers? Your IT team can deploy the MSI installer from the downloads page.

Sign In

1. Open the EMAK Softphone.
2. In the Cloud ID field, enter your email address followed by @TEL. For example, if your email is [email protected], enter [email protected]@TEL.
3. In the Password field, enter your EMAK Web App password, then select Sign In.
4. The softphone sets itself up and, within a few seconds, is ready to make and receive calls.

EMAK Softphone FAQ

The app says “Cloud ID not found”.

The Cloud ID must end with @TEL, exactly as shown above. Ending it with anything else, such as a phone number, gives this message.

I forgot my password.

Reset it from the sign-in page: see Reset Your EMAK Web App Password. A reset signs you out of the app, so sign in again afterwards.

My Mac says the EMAK Softphone is an Intel app that won’t be supported in the future.

You have the Intel version on a Mac with Apple silicon. Quit the app, drag Acrobits CloudSoftphone from Applications to the Trash, install the Mac version from the downloads page and sign in again.

The app signs in but doesn’t receive calls.

Ask your administrator to check that an extension is assigned to you in the EMAK Web App. If it is, your network may be blocking calls: see the EMAK firewall whitelist and improve VoIP call quality.

Can I use the softphone on several devices?

Yes. By default only one device rings at a time; ask your administrator about Follow Me if you want them all to ring.

Does the EMAK Softphone work with a headset?

Yes. See setting up a headset on the EMAK softphone to choose the right audio device.