How to Use Call Detail Records

Call detail records (CDRs) are the searchable history of every call made or received on your EMAK Telecom account. From the phone portal you can filter by direction, status, caller ID, date, and duration — useful for verifying calls, troubleshooting missed calls, or building reports for billing and audit purposes.

Before You Start

• You need to be signed in to the EMAK phone portal. Regular users see CDRs for their own extension; administrators see records for the whole account.
• If you do not have portal credentials yet, ask your administrator or contact EMAK Telecom support at (514) 400-0226.

Open Call Detail Records

After signing in to the portal, click Reports → Call Detail Records in the navigation menu.

Available Search Filters

Combine any of the filters below to narrow your results.

Direction

Filter by inbound or outbound calls — useful for separating customer calls from internal extension-to-extension calls.

Status

Filter by call status — answered, no answer, busy, failed, etc. Use this when you are tracking dropped or missed calls.

Caller ID

Search by the caller ID name or number — handy when looking up calls from a specific contact or returning a number you only partially remember.

Date Period

Restrict the search to a specific date range by entering a From and To date.

Duration

Filter by call duration to find very short calls (often hang-ups or wrong numbers) or long calls for billing review.

Call Detail Records FAQ

How far back can I search?

Default retention covers recent months of activity. If you need older records for audit or accounting purposes, contact EMAK Telecom support — extended retrieval may be available depending on your plan.

Why does an outbound call show as “failed” or “no answer”?

This is normal — it just means the call did not connect. Common causes include the destination being unreachable, ringing through to voicemail, or being intentionally blocked. If the same destination keeps failing, see contact support.

Can I export the records?

Yes — the portal lets you export the filtered results, typically as CSV. Apply your filters first, then use the export option in the CDR page.

Are call recordings shown here?

Call detail records list the call metadata (who, when, how long). Recordings — when enabled — are accessed through the call recordings feature; see How to Use Call Recordings.

I see a CDR for an unfamiliar number. Is that fraud?

Not necessarily — many automated calls and unrecognized callers reach normal phone numbers. However, if you see a pattern of unauthorized outbound activity, contact EMAK Telecom support immediately and review caller ID spoofing.