Support category

Features

Learn all about the basics and features of your new phone system.

32 articles

• Access Call Recordings in the EMAK Web App EMAK Telecom includes call recording with all Business Phone System plans at no additional cost. Calls can be recorded automatically or manually and are…
• Call Analytics in the EMAK Web App The Analytics page in the EMAK Web App shows how your phone line is doing: how many people called, how many were answered, who…
• Create a Recording with Speech Studio Speech Studio turns text into a natural-sounding recording, for a phone menu greeting, a voicemail greeting or an announcement. You choose the voice, add…
• Edit a Call Flow A call flow is the path a call takes when someone dials one of your numbers: your business hours, your phone menu, who rings,…
• Edit a Phone Menu A phone menu is the recording that asks callers to press a key, such as “for sales, press 2”. This article shows how to…
• EMAK SMS App — Web and Mobile Setup EMAK SMS lets you send and receive text messages from your business phone number, on your computer or mobile device. It is a separate…
• EMAK Telecom — Features List EMAK Telecom’s hosted phone system bundles a wide range of business-grade calling features. The list below is the canonical reference — links go to…
• EMAK Telecom Music on Hold Samples EMAK Telecom includes a library of royalty-free music on hold tracks with every account. Listen to the samples below to find one you like,…
• EMAK Telecom Phone Feature Codes Feature codes are short numbers you can dial from any EMAK Telecom phone to perform a specific action — toggle Do Not Disturb, forward…
• How to Access Voicemail You can listen to your voicemail on your phone, get each new message by email, or play it in the EMAK Web App. Listen…
• How to Add BLF and Speed-Dial Keys BLF (Busy Lamp Field) keys show whether a colleague’s extension is on a call and let you call or intercept that extension with one…
• How to Block Calls on EMAK Telecom Call block lets you stop specific numbers from getting through to your EMAK Telecom phone system. Each blocked number can be rejected, sent a…
• How to Change an Extension Name and Caller ID in the EMAK Web App When someone changes desk or a name needs updating, the extension’s display name and caller ID can be updated from the EMAK Web App.…
• How to Create a Recording on the EMAK Server You can record an audio prompt for your auto attendant menu or call center directly from your EMAK Telecom phone — no audio software…
• How to Create a Ring Group A ring group is a virtual extension that rings several phones (or external numbers) when called — useful for sales lines, support queues, or…
• How to Send a Fax Through Email You can send a fax straight from your email — no fax machine, no web app login. Address the message to the destination fax…
• How to Transfer a Call on a Yealink Phone Yealink desk phones support three ways to transfer a call: a blind transfer (no consultation), a semi-attended transfer (transfer while the destination is ringing),…
• How to Use Call Forwarding Call forwarding sends incoming calls to your EMAK Telecom extension to another extension or to any external phone number. You can set it up…
• How to Use Call Intercept and Call Pickup on EMAK Telecom Call intercept (also called call pickup) lets you answer an incoming call that is ringing on someone else’s extension — useful when a colleague…
• How to Use Call Paging on EMAK Telecom Call paging is one-way audio that lets you speak through the speakerphone of one or more phones at the same time to make an…
• How to Use Call Privacy on EMAK Telecom Call Privacy lets you block your name and phone number from showing on the caller ID of the person you are calling. The feature…
• How to Use Eavesdrop and Call Barge Eavesdrop and call barge are EMAK Telecom features that let supervisors listen in on or join an active call from another extension. They are…
• How to Use Follow Me on EMAK Telecom Follow Me lets you take incoming business calls whether you are at your desk, at home, or on the road. Unlike a simple call…
• Managing the Conference Bridge If your account has the Conference Bridge feature activated, you can monitor and manage active conference calls from the EMAK Web App. This guide…
• Menu and IVR Voice Samples EMAK Telecom offers several ways to create the voice prompts and recordings for your auto attendant or IVR (Interactive Voice Response) menus. You can…
• Music on Hold: Licensing & Rights Every hold-music track that EMAK Telecom provides on its platform is either in the public domain or licensed by EMAK Telecom for use as…
• Send and Receive Faxes in the EMAK Web App If the fax server option is enabled for your account, you can send and receive faxes through the EMAK Web App. Prerequisites Before using…
• Streaming Radio Stations from EMAK Telecom Phones EMAK Telecom phones can play a handful of internet radio stations right through the handset. It’s a fun extra for listening at your desk.…