How to Use Shared Voicemail Boxes
A shared voicemail box takes messages for a team or a number rather than for one person, such as your after-hours or holiday voicemail. It isn’t tied to anyone’s extension, so nobody is told about a new message until someone sets up email for it. Administrators manage shared boxes in the EMAK Web App.
Who can do this: administrators.
Find Your Shared Voicemail Boxes
- Sign in at client.emaktalk.com.
- In the left menu, under Call Routing, click Shared Voicemails.
- Each row shows the box’s name and number: in the Extensions column, the box number is the digits after *99 (for example 1000 in *991000).
Listen in the Web App
On Shared Voicemails, click the envelope icon on the box’s row, or choose the box beside the Voicemail title on your Voicemail page. Everything works as in your own mailbox: see How to Access Voicemail. When one person hears a message, it counts as heard for everyone.
New messages can be emailed to everyone who handles the box: open the box, click the gear and follow Get Voicemail by Email. Up to 3 people outside your organization can be added.
Set the Greeting
Open the box and click Greeting to create greetings, choose the default or schedule an away greeting for a closure: How to Set Up Your Voicemail Greeting.
Listen by Phone
From any phone on your account, including the EMAK Softphone, dial *98. When asked for your extension, enter the box number, then its PIN, pressing # after each. Follow the prompts to play, save or delete the messages.
Don’t know the PIN? Open the box, click the gear, then Reset PIN under Phone access, and enter a new one of 4 to 10 digits.
Related Articles
- How to Access Voicemail
- Use Voicemail from Your Phone
- Get Voicemail by Email
- Set an Away or Vacation Greeting
- Voicemail Help
Still need help? Email us at [email protected].