Voicemail Help

Everything about voicemail on EMAK, organized by what you want to do.

Check Your Messages

• How to Access Voicemail
• Use Voicemail from Your Phone
• Get Voicemail by Email
• Fix Voicemail or Fax Emails Going to Junk in Outlook

Greetings

• How to Set Up Your Voicemail Greeting
• Set an Away or Vacation Greeting

Mailboxes and PINs

• Change or Reset Your Voicemail PIN
• How to Use Shared Voicemail Boxes

Frequently Asked Questions

• How long are messages kept? 90 days after they’re left. Messages in Trash are deleted after 30 days.
• Why didn’t I get the email? Check that email is turned on for the mailbox, then your junk folder: Fix Voicemail or Fax Emails Going to Junk in Outlook.
• Can I listen without signing in? Choose The audio file in the mailbox’s email format, and each message arrives attached to the email.
• Can callers press a key during my greeting? Pressing a key skips to the beep. To offer choices, use a phone menu: Edit a Phone Menu.
• Can I change my greeting from my phone? Yes, except for an away greeting, which is set in the EMAK Web App.
• Why is my phone’s message light on? You have at least one new message. It goes off once they’ve all been heard.

Still need help? Email us at [email protected].