Set an Away or Vacation Greeting

An away greeting plays instead of your default for the dates you choose, such as a vacation or a holiday closure. When it ends, callers hear your default again with nothing for you to do, and the away greeting stays in your list for next time.

Who can do this: anyone for their own mailbox; administrators for any mailbox in the organization.

1. Sign in at client.emaktalk.com (Sign In to the EMAK Web App).
2. In the left menu, click Voicemail. If you manage more than one mailbox, choose it beside the Voicemail title.
3. Click Greeting at the top right. Under Away greeting, click Set up.

4. Under Greeting, choose what callers will hear. To make a new one, click New greeting at the bottom of that list. You come back to this form with it chosen, and it won’t play before your away period starts.
5. Under Starts, choose Now, or At a date and time and enter when.
6. Enter the End date and End time. An end is required, so an away greeting can’t be left on by mistake.
7. Click Save.

While It’s Set

• Times are in your organization’s time zone, shown under the end date.
• While it plays, a banner says so and the Greeting button shows its name. Click End now to stop it early; Undo puts it back.
• To change or cancel one, click Edit under Away greeting. To cancel, turn off the switch and click Save.
• A mailbox has one away period at a time, and shared mailboxes can have one too.
• While it’s scheduled or playing, its greeting can’t be deleted.
• A default you choose during an away period takes over when the period ends.

For something that repeats, like every night or every weekend, use business hours in a call flow instead: Edit a Call Flow.

Related Articles

• How to Set Up Your Voicemail Greeting
• How to Access Voicemail
• How to Use Shared Voicemail Boxes
• Voicemail Help

Still need help? Email us at [email protected].