Use Voicemail from Your Phone

You can do everything with your voicemail from a phone: listen to messages, change your greeting and change your PIN. This page shows every key.

Who can do this: anyone who has the mailbox’s PIN.

Reach Your Voicemail

• From your own phone: press the message (envelope) key, or dial ​*97. Enter your PIN, then press #.
• From another phone on your account: dial ​*98, then enter the mailbox number and its PIN.
• To send a caller to someone’s voicemail: transfer the call to ​*99 followed by the extension number.
• A new mailbox’s PIN is 1234. Change it the first time you call in: Change or Reset Your Voicemail PIN.

Main Menu

• 1 New messages
• 2 Saved messages
• 5 Advanced options
• 0 Hear the menu again
• ​*​ Hang up

While a Message Plays

• 4 Go back 5 seconds
• 5 Pause
• 6 Go ahead 5 seconds

After a Message

• 1 Play it again
• 2 Save it
• 3 Hear who called and when
• 5 Call them back
• 7 Delete it. It moves to Trash in the EMAK Web App, where you can restore it for 30 days.
• 8 Forward it to another mailbox. You can add a short spoken introduction first. Then press 1 to delete your copy or 2 to keep it.
• 9 Email it to the mailbox’s email address
• 0 Reach the operator
• ​*​ Go back to the main menu
• # Skip it for now and leave it as it is

Advanced Options

• 1 Record a greeting: How to Set Up Your Voicemail Greeting
• 2 Choose a saved greeting
• 3 Record your name
• 6 Change your PIN: Change or Reset Your Voicemail PIN
• 0 Go back to the main menu

Looking for other dial codes, such as call forwarding or Do Not Disturb? See EMAK Telecom Phone Feature Codes.

Related Articles

• How to Access Voicemail
• How to Set Up Your Voicemail Greeting
• Change or Reset Your Voicemail PIN
• EMAK Telecom Phone Feature Codes
• Voicemail Help

Still need help? Email us at [email protected].