Call Block

Call Block

Description

Call block allows you block specific numbers and either reject, them, put them on hold, send the calls directly to voicemail. Call blocking is applied across your entire system. As such, by default, only admin or power user accounts can enable call block. If you do not have permissions, contact your company administrator or call our support to request access.

Enabling Call Block

  1. Click on Call Routing > Call Block
Call Block 1
  1. From there, click on the + ADD Button on the right.
  1. Fill out the following information:
  • Exact Number (without spaces, dashes or other characters)
  • Name (only for you)
  • Action

Reject – Will reject the call
Busy – Will send a busy signal
Hold – Will put the call on hold
Voicemail – Will send the call to the specified voicemail box

  • Enabled

Tips and Tricks

On the Call Block Add, screen, you will see Recent Calls. To quickly block an annoying number, you can click the recent call to select it, then click the BLOCK button to instantly add it to your call block list.

Call Block 2

You can see how many times a caller has been blocked on the Call Block screen in the Count field.

Posted on April 29, 2020

Support Categories