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Business hours
Business hours call routing — your phone system knows when you're open.
Set your schedule once. Calls route differently during business hours, after hours, and holidays — without you ever flipping a switch.
Trusted by 1,000+ Canadian businesses · 5,000+ users
83% of customers expect to interact with someone immediately when they contact a business. Business hours settings bridge the gap so nobody hears endless ringing — and you get your evenings back.
Included in every plan — from $20// extension / month.
Automatic, all day, every day.
Define your hours in a visual calendar. EMAK checks the clock on every inbound call and routes accordingly — no nightly reminders, no Monday morning scrambles.
Right now
10:42
Open
Incoming →
Live agents
During business hours
Calls flow through your normal routing: IVR menus, ring groups, direct extensions.
Live routingAfter 18:00
22:14
Closed
Voicemail
On-call mobile
After hours
Calls redirect to voicemail with a custom greeting, an on-call mobile, or a recorded message with your hours.
Auto fallbackThis week
Canada Day
Jul 1
Labour Day
Sep 2
Holidays & closures
Schedule dates in advance. Callers hear a seasonal greeting and know exactly when you'll be back.
Plan aheadA real calendar — not a settings page.
Manage your hours with a full calendar interface: week view for daily scheduling, month view for planning holidays, Outlook integration to keep everything in sync. Different hours for different numbers? No problem — your Toronto line answers 9–5 ET while your Vancouver line answers 9–5 PT.
Toronto line · Week 23
Week
Month
Mon
Tue
Wed
Thu
Fri
Sat
Sun
9
12
15
18
21
Open · Live agents
After hours · Voicemail
Holiday
Protect your personal time.
When you run a business, it's tempting to answer every call — even at 10 PM. Business hours settings draw a clear line between work and life. Your customers still get a professional experience after hours. You stop being on-call when you don't have to be.
Google Review
"Feeling very confident since we made the switch to EMAK's reliable & friendly service. I love that I can easily switch between my desk and cell phone."
TM
Talk-it-up Media
Verified customer · Google Reviews
Your customers don't stop calling at 5 PM. Your phone system shouldn't stop working either.
Get started in 3 steps.
Start your free trial
Sign up and our team gets you configured within one business day.
Set your schedule
Define business hours, after hours, holidays, and custom time blocks. Routing switches automatically.
Go live
Your phone system knows when you're open — and handles calls accordingly. Your business phone system is ready.
Frequently asked questions.
How do I set up after-hours call routing?
In the EMAK portal, open the business hours calendar and define your open hours for each day. Then use the call flow builder to set what happens outside those hours — voicemail, a recorded message, or forwarding to an on-call mobile. The system switches automatically at the times you set.
What happens to business calls after hours?
That depends on how you configure your VoIP phone system. Most businesses route after-hours calls to voicemail with a professional greeting, an on-call mobile number, or a recorded message with business hours and a callback promise. Callers never hear endless ringing.
Can I set different hours for different phone numbers?
Yes. Each phone number in your EMAK system can have its own business hours schedule. This is especially useful for businesses operating across Canadian time zones — your Toronto line and Vancouver line can each follow their local schedule independently.