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Shared contacts
Shared contact directory — know who's calling before you answer.
A shared, searchable contact directory for your entire team. Import from Outlook, see full caller details on every call, and never ask "what's their number?" again.
Trusted by 1,000+ Canadian businesses · 5,000+ users
Every team member sees the same caller info — name, company, notes, full call history — before they pick up. "Hi Sarah, how can I help?" instead of "Hello, who is this?"
Included in every plan — from $20// extension / month.
Import in seconds. Sync with your CRM.
Already have contacts in Outlook or a spreadsheet? Import via CSV. No manual re-entry, no lost contacts during migration. Connect your CRM to keep everything synced both ways.
Import from
Outlook847 contacts
CSV file
HubSpot / SalesforceTwo-way sync
Google Review
"Excellent service from Emak! Customer support is top-notch, always resolving any issues promptly."
WD
William Dagher
Verified customer · Google Reviews
"Who is this?" is the most expensive question your team can ask a customer.
Frequently asked questions.
Can my whole team see the same contacts?
Yes. EMAK's shared contact directory gives every team member access to the same contacts, notes, and call history. When someone adds or updates a contact, the change is visible to everyone immediately — no syncing delays, no duplicate entries.
Can I import contacts from Outlook?
Yes. You can export your Outlook contacts as a CSV file and import them directly into EMAK. The import maps standard fields like name, phone, email, company, and address automatically. No manual re-entry required.
Do saved contacts show on caller ID?
Yes. When a contact saved in your EMAK directory calls, their name appears on caller ID across every device your team uses — desk phones, softphones, and the mobile app. Your team can greet callers by name before the conversation even starts.
Does the shared contact directory cost extra?
No — included with every EMAK business phone plan. Every extension has full access to the shared directory at no additional charge.