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Customer stories
You have probably already called a business that runs on EMAK.
Restaurants you have eaten at, the pharmacy that took your prescription, the clinic that confirmed your appointment. More than a thousand Canadian businesses answer their phones on EMAK, and most of them are within driving distance of our office.
Trusted by 1,000+ Canadian businesses · 5,000+ users
We are not the biggest phone company in Canada and we are not trying to be. We are the one whose customers can drop by the office — and occasionally do.
Included in every plan — from $20/extension/month.
1,000+
Canadian businesses answering their phones on EMAK, across roughly 5,000 users.
5.0
Our rating on Google, from customers who were asked once and never chased.
94%
Of support calls answered last year — 4,145 of them, with an average wait of 31 seconds.
Almost every review is about the same thing.
Read enough of them and a pattern shows up. Barely anyone praises a feature. They talk about someone picking up, knowing who they are, and fixing it that day.
So here is the number behind those reviews, which as far as we can tell no other phone provider in Canada publishes at all.
Support performance
4,145
Calls handled
94%
Answered
31s
Average wait
Industry average answer rate is 70–80%.
The rest of them.
Left on Google and on this site, in whichever language the customer felt like writing in.
We have been EMAK Telecom clients for over four years now. Their phone system has always been super reliable, their prices were extremely competitive, and best of all their customer service is like no other.
Merci à toute l'équipe d'EMAK Telecom pour une migration sans anicroche et tout à fait impeccable de notre téléphonie analogique vers une téléphonie IP. Une équipe disponible, professionnelle et hautement qualifiée !
Excellent customer service, along with a great product. Not only are we saving thousands a year on our business telephone setup, we have someone willing to help us with anything related.
Service à la clientèle exceptionnel, toujours disponible et à l'écoute. L'équipe est tout simplement géniale. Je les recommande vivement.
Perfect service, even with all the integrations we required for our system. Enjoyed working with your team — they were able to deliver add-ons that even the big companies in Quebec could not.
The EMAK team is competent and available to help when you need them.
Nous avons récemment transféré nos lignes vers EMAK et quel charme ! Excellent service, professionnel et facile d'approche. Grand merci à toute l'équipe !
Elias and Mike are fantastic. They gave us a very competitive rate, but most of all their customer service is incredible — very quick to help and answer any questions we have.
We switched to EMAK after constant billing issues with Bell and then Videotron. EMAK was there with the knowledge and insight to address our business needs.
Excellent service à la clientèle ! Très à l'écoute des besoins et innovateur en résolution de problèmes. Nous sommes très heureux d'avoir migré chez EMAK Telecom.
EMAK proved there is an alternative for phone services other than just the big phone companies. They showed us that using the internet to make calls not only saves money, but improves how we work.
Quick and easy service. For once I could say it was a pleasure to deal with a phone company. The whole team is great.