Follow Me allows you to answer incoming business calls whether you’re in the office or not. It is a customizable call forwarding option which lets you increase your availability while being away from your desk. Unlike Call Forward the Follow Me feature allows you to receive calls on multiple destinations. There are two ways to […]

Call Privacy lets you block your name and phone number from the person you are calling. It’s free of charge.  Using Call Privacy Dial *67 before making the call you’d like to block. It should look like the following *67(Destination#) The person you are calling will see a display such as “Unknown” For assistance on how […]

You can transfer a call to another party during a call in one of three ways: Blind Transfer: Transfer a call directly to another party without consulting. Semi-Attended Transfer: Transfer a call when the target phone is ringing. Attended Transfer (Consultative Transfer): Transfer a call with prior consulting. To perform a blind transfer during a […]

Feature codes are special numbers that can be dialed from your EMAK phone to perform specific actions. Below is a list of all supported feature codes. Click on the PDF image to download a printable copy of the Phone Feature Codes list. Basic Feature Codes Dial Action *611 EMAK Support *72 Call Forward On *73 […]

Please find below the list of radio stations we currently stream.  Simply dial the extensions below from any EMAK Telecom phone.  Classic Channel dial *2527 or *CLAS R & B *9667 POP *767 or *POP Love Music *5683 or *LOVE  Christmas music *464646 or *HOHOHO Jazz music *5299 or *JAZZ We’ll be adding more channels […]

EMAK Telecom includes call recording with all of our Business Phone System plans for free. Calls can be recorded automatically or manually and are saved on our server. This feature requires written consent to be enabled. It is not enabled by default. By default, we will save your recordings for 90 days.Optionally you can purchase […]

Description Call block allows you block specific numbers and either reject, them, put them on hold, send the calls directly to voicemail. Call blocking is applied across your entire system. As such, by default, only admin or power user accounts can enable call block. If you do not have permissions, contact your company administrator or […]

Call forwarding allows you to forward incoming calls to another extension or to any external phone number. There are two ways to set call forwarding: Using the EMAK Online Portal Using your EMAK Phone Using your EMAK Phone To enable permanent call forwarding: Dial *72[phone number] Listen to the message confirming that Call Forwarding has […]

Eavesdrop allows managers to silently listen in on an active call from another extension. This can be useful for quality assurance purposes. Call Barge allows managers to speak to the local party, remote party or both parties at the same time. This can be useful to provide information to one party for training purposes or to intervene […]

This mobile app allows you to make and receive calls from your office or home on your cell phone as long as you have access to WiFi or cellular data. This way, when you call people, your work number shows up and you don’t need to share your cell phone number with anyone, helping you […]

Voicemail can be checked in 3 ways: From your phone By email Online portal From your phone Press the voicemail button on your phone: Desk phones: Envelope button or message key Desktop app: Press the button Mobile app: dial *97 Enter your PIN (1234 is default) Click the PDF icon below for the full menu […]

If you have activated the Conference Bridge feature with EMAK Talk, you will be able to monitor and manage active conference calls through the EMAK Talk portal. Prerequisites: To get started, you will first have to log in to the portal. You will need a username and password. If you do not have them, contact us at 514-4000-226 […]