So as many people are now (possibly painfully) aware, Let’s Encrypt root CA X3 certificate expired on September 30, 2021. For most users, the expiry of the old root certificate went unnoticed. This is because this was expected and planned for. Let’s Encrypt had long since been handing out certificates referring to their own new […]
How to Improve VoIP Call Quality
Can you hear me now? Few things are more annoying than experiencing poor quality audio calls and having to repeat things to people over the phone. VoIP phone systems running over the internet have come a long way in the last few years, mostly driven by huge increases in bandwidth and reductions in latency on […]
Alarm Panel Recommendations
WARNING: Because our phone service relies on your internet connection, EMAK Telecom cannot guarantee that alarm panels will always work reliably. You may face communication issues and if your internet goes offline, alarm communication with your monitoring service will be impossible. Please verify all of your local and municipal regulations with regards to alarm, security, fire […]
Adding BLF keys to Grandstream GXV3275
1) Tap on MPK widget on the idle screen. 2) Click on Add New MPK. (The face Icon 1st from the left on the top menu) 3) Click on it again (now it has a plus sign) 4) For key mode choose (Busy Lamp Field (BLF)) 5) Fill in the name and extension number of the contact […]
Call Center Settings
With EMAK Talk call center, you can route incoming calls into queues and route these calls to call center agents on your system as they become available. There are many advanced workflows and rules that can be set up to define how calls get routed to make sure your agents are able to handle calls […]
EMAK Telecom Ports and IPs to Whitelist and Firewall Rules
If your company has special security requirements, access to our services may be blocked on your router or firewall. In this case, you may need to add manual exceptions to allow our services to operate normally. This is most common in Clinics and Dental Clinics, who may use services provided by Net+ ACDQ or other. […]
Bell Home Hub 1000 Bridge Mode
Placing your Bell modem in bridge mode should always be done when possible if you are going to be using your own router. It helps avoid problems where the modem dials the PPPoE session at the same time as your router, which can cause the internet to be lost momentarily as they fight each other. […]